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- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and - profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting - staffing objectives and overall coverage mandated by Gaming regulations. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are...
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- Protect company assets by observing the activities of employees and customers via surveillance cameras- Review video footage on cases of patron/internal control disputes.- Complete daily activity report and note any pertinent facts- Monitor recording equipment, and check equipment operation- Notify appropriate person when infractions, cheating, etc. are observed, including the MGC agent on duty- Provide work direction and supervision to agents: recommend personnel for hire, termination, and disciplinary action; conduct daily on-the-job training on casino operations and equipment.- Assign and apportion work to be done among team members.- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.- Supervise...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.- Observes activities of customers and team members in all gaming and money handling areas.- Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.- Ensures compliance of all company and departmental policies and procedures.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Surveillance Officer you will:Shift: Day: 7am - 3pm, Swing: 3pm - 11pm, Grave: 11pm - 7am| Pay: $17.00 per hour- Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members. - Observe gaming operations to ensure compliance with Missouri Gaming Commission (MGC) regulations, casino internal controls, and standard operating procedures. - Document unusual or irregular activities and report findings to the...
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General Accountabilities: - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in...
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- Observes and reports any and all gaming violations and/incidents on company property- Operates all surveillance equipment, including, but not limited to, monitors, switches, computers, controllers, and cameras as assigned.- Learns all games in use and all procedures and cheating indicators of such games.- Understands and ensures compliance with all company/department policies and procedures.- Ensures compliance with all state and federal regulations.- Writes proper reports as needed in a timely manner.- Reviews and responds to all surveillance and gaming control request.- Interprets and reviews all other departments request when necessary.- Remains current with all activities that threaten the security of the property.- This job description is not intended to be...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.- Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.- Participates in court actions relating to gaming violations.- Learns all games...
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General Accountabilities: - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
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General Accountabilities: - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
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SUMMARY: Assist the Lead Surveillance Technician in managing CCTV analog matrix and digital recording system. Keeps equipment operating with routine cleaning, repair, and installation of new or replacement CCTV equipment. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Responsible for supplying the Lead Surveillance Technician with an accurate record of equipment malfunctions, assist the Lead Surveillance Technician with fixing any malfunctions in a timely manner, and reporting such to the Indiana Gaming Commission and the Director of Surveillance.- Completes preventive maintenance/ equipment schedules.- Repairs Surveillance Equipment- Works at heights on ladders, scaffolding and lifts.- Assist with low voltage, CCTV camera placement...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Available on-call 24 hours a day- Ensures compliance with all applicable laws and regulations- Performs duties of Surveillance Supervisor or Agent when necessary- Completes additional tasks as assigned by the Surveillance Manager- Represents the department professionally at internal and external meetings and events- Fosters an environment of mutual trust, respect, and confidence with guests and team members- Maintains accurate and timely documentation of equipment malfunctions and repairs- Adheres to all corporate and local policies, procedures, and operational guidelines- Demonstrates consistent performance in communication, initiative/problem solving, guest...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Conduct investigations and inquiries as directed by the Surveillance Manager.- Produces reports on all investigations.- Troubleshoot, repair and/or replace all malfunctioning CCTV equipment in order to keep the Surveillance Department in compliance with all regulatory statues, laws and Internal Controls- Strong computer use/troubleshooting experience is essential.- Develop and maintain a regular maintenance/cleaning schedule of all CCTV equipment to include cameras, lenses and any other related equipment.- Develop and manage a current equipment...
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**Looking for a career change or a new opportunity? Hollywood Casino Toledo is now hiring for Table Games Dealer School! We offer a fun casino environment with benefits including paid training, paid time off, tuition reimbursement and 401K. Full time team members receive even more benefits!** Join us for an informational meeting on Wednesday, September 16th. Plan on being here for at least two hours and bring your resume for immediate interviews. You will learn more about our Table Games Dealer School and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor. Wednesday, September 16th: 10:00amWednesday, September 16th: 1:00pm How to...
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- Responsible for supervising staff and management in the table games department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.Make suggestions for improvement on...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services- Education reimbursement program and Annual Scholarship Program - Career development...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.-...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department...
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The APM-in-Training (APMIT) is a developmental position designed to prepare qualified team members for a future APM role. Over the course of a structured 10-week training program, the trainee will gain hands-on experience in table games operations, guest service, team leadership, game protection, regulatory compliance, and supervisory decision-making. The APM-in-Training will work alongside experienced APMs and Pit Managers while progressively assuming additional responsibilities. The goal of the program is to develop a confident, knowledgeable, and accountable supervisor who can successfully lead a table games shift while maintaining the highest standards of customer service, game integrity, and operational performance. ESSENTIAL DUTIES AND RESPONSIBILITIES- ** UPON SUCCESSFUL...