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- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily worksheets. - Must be willing to work any shift. - Count & process reclaimed items. - Weigh & count all received linen. - Keep accurate...
- Assist trainers in saddling their horses for each race. - Maintain jockey’s equipment.
SUMMARY Supervise the Valet activities and ensure top-notch hospitality experience is provided. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Review workflow and staffing levels of Valet staff.- Conduct daily performance reviews of Valet staff.- Monitor departmental supplies and requisition as needed.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Schedule departmental staff for proper coverage.- Monitor and maintain the cleanliness of departmental areas of responsibility.- Monitor the monetary transactions of...
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat...
General Accountabilities: - Greet and welcome guests to the establishment with a positive and warm attitude. - Direct traffic in the parking lot as needed, assistguests and welcome them into the establishment. - Accommodate guests by opening doors and assisting with luggage or other heavy items. - Collect and accurately label keys belonging to guests ensuring their proper return. - Park guests’ vehicles in predetermined areas within the parking lot while following traffic laws. - Operate vehicles safely and responsibility. - Keep paperwork regarding guests’ vehicles and daily transactions.
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth.- Places keys on keyboard.- Picks up keys at the booth window or retrieves keys from keyboard.- Retrieves ticket from departing guest and notifies the Valet retrievers for pickup.- Retrieves all exiting vehicles in a safe, responsible manner.- Assists co-workers in clean up of areas assigned to Valet.- Hangs and retrieves coats in Coat Check.- Responds to guest inquiries, provides assistance, or...
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth.- Places keys on keyboard.- Picks up keys at the booth window or retrieves keys from keyboard.- Retrieves ticket from departing guest and notifies the Valet retrievers for pickup.- Retrieves all exiting vehicles in a safe, responsible manner.- Assists co-workers in clean up of areas assigned to Valet.- Hangs and retrieves coats in Coat Check.- Responds to guest inquiries, provides assistance, or...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance...
- Responsible for directing the overall operations and staff of the Food & Beverage, Stewarding and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Functions as a strategic leader of all areas of responsibility.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
SUMMARYThis position will develop and execute a strategic and comprehensive marketing plan for Hollywood Caisno Toledo that optimizes acquisition, retention, revenue growth, penetration rates, and market share. Our new executive will also be part of a collaborative, focused, and results driven executive team that focuses on "fans first." - Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment which generates revenue and builds long term relationships with customers and strengthens the brand value.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Monitors and increases loyalty database...
SUMMARYThe Vice President of Rewards Strategy is responsible for developing and driving the strategic direction of compensation, benefits, and wellness programs that align with the Company’s goals, support employee engagement, and attract and retain talent. This position partners closely with executive leadership, ensuring our compensation, benefits, and wellness programs are meaningful, competitive, and innovative. - Develop and implement a competitive and comprehensive compensation, benefits, and wellness strategy focused on talent attraction, engagement, and retention in alignment with the Company’s overall strategy.- Drive core benefits programs and processes, including executive benefits, core and supplemental benefit programs, health and welfare, ancillary offerings, and...
SUMMARYThis position will be responsible for preparing, mixing and serving food and beverage products. This is a non-supervisory position.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.- Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.- Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as...
- Performs daily set up of bar and service areas.- Maintains butler pantry and specific supplies.- Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests. - Knows guests by name, personal preferences.- Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards- Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems- Informs management of any product shortages, equipment failures or staffing issues in a timely manner- Cleans front and back bar counters, shelving, refrigerators, other equipment and floors- Cleans Beverage department glasses using mechanical ware washing equipment-...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives- Promoting a fun and exciting environment with a positive and upbeat attitude- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- Directly supervise VLT Attendant team members on assigned shift- Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in - company-sponsored events- Perform the service functions of exchanging currency, redeeming payout tickets, helping in dispatch or aiding VLT floor attendants with service calls and conducting pre-shifts as needed due to business demands and volume; coordinate guest’s satisfaction resolution- Ensures all assignments are completed during each shift- Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies- Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guests- Responsible for the monitoring of VLT machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out...
