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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth.- Places keys on keyboard.- Picks up keys at the booth window or retrieves keys from keyboard.- Retrieves ticket from departing guest and notifies the Valet retrievers for pickup.- Retrieves all exiting vehicles in a safe, responsible manner.- Assists co-workers in clean up of areas assigned to Valet.- Hangs and retrieves coats in Coat Check.- Responds to guest inquiries, provides assistance, or...
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth.- Places keys on keyboard.- Picks up keys at the booth window or retrieves keys from keyboard.- Retrieves ticket from departing guest and notifies the Valet retrievers for pickup.- Retrieves all exiting vehicles in a safe, responsible manner.- Assists co-workers in clean up of areas assigned to Valet.- Hangs and retrieves coats in Coat Check.- Responds to guest inquiries, provides assistance, or...
- Checks, Cleans and maintains all Jockeys equipment, including clothing for Jockeys.- Assists Jockeys with riding gear.- Assists Trainers in saddling horses for each race.- Assists Jockeys in unsaddling horses for each race, returning Jockey equipment back to room after each race.- Arrange and equip saddles and pads so that jockey will carry proper weight in each race.- May be asked by Jockey to perform additional services.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Services in and around the State College, PA area- Requires traveling to Central PA locations. - Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.- Travels to locations to repair video gaming terminal malfunctions.- Proficiency and accuracy in terminals repairs are essential minimize repeat issues.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Understands and adheres to all company standards, policies, and procedures.- Completes required training and development objectives within the assigned time frame.- Projects a positive image of the company at all times.- Repairs video gaming terminal...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance...
POSITION SUMMARYThe Vice President of Human Resources will serve as a strategic partner and key member of the executive leadership team, overseeing all aspects of the talent strategy for the property. This role is responsible for leading the team member lifecycle from attraction through exit, including workforce strategy, talent management, engagement, labor relations, development, and compliance, in alignment with the property's values and business objectives.- Develop and execute a strategic human resources plan providing the Company with the best talent and positioning the Company as the employer of choice.- Participate in the development and evaluation of the property's strategic plan, incorporating initiatives and programs that impact talent.- Develop and execute strategies...
This position oversees the financial operations for Plainridge Park Casino in Massachuesetts and Hollywood Casino Hotel & Raceway Bangor in Maine. - Responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer...
- Responsible for directing the overall operations and staff of the Food & Beverage, Stewarding and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Functions as a strategic leader of all areas of responsibility.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
SUMMARYThe Vice President of Rewards Strategy is responsible for developing and driving the strategic direction of compensation, benefits, and wellness programs that align with the Company’s goals, support employee engagement, and attract and retain talent. This position partners closely with executive leadership, ensuring our compensation, benefits, and wellness programs are meaningful, competitive, and innovative. - Develop and implement a competitive and comprehensive compensation, benefits, and wellness strategy focused on talent attraction, engagement, and retention in alignment with the Company’s overall strategy.- Drive core benefits programs and processes, including executive benefits, core and supplemental benefit programs, health and welfare, ancillary offerings, and...
SUMMARYThe VIP Administrator has a critical role in the National Casino Marketing Department, managing and executing various administrative tasks, booking reservations, updating training manuals, and supporting property initiatives. The role’s primary focus is providing support to property Host Programs within the corporate environment, providing quarterly insights on VIP performance, upcoming opportunities, and forecasted revenue gaps. VIP Administrators will be responsible for coordinating and implementing different casino marketing initiatives to attract and retain valuable customers. The VIP Administrator may also be called upon to work on property-specific projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as...
SUMMARYThis position will be responsible for preparing, mixing and serving food and beverage products. This is a non-supervisory position.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.- Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.- Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as...
- Performs daily set up of bar and service areas.- Maintains butler pantry and specific supplies.- Utilizes charm, warmth, extreme discretion, confidentiality and cordiality in providing attentive, highly detailed unobtrusive service to guests. - Knows guests by name, personal preferences.- Use departmental cleaning and sanitizing chemicals per OSHA, departmental and manufacturer operating standards- Inserts necessary chemicals, detergents and additives to ware washing machine chemical supply systems- Informs management of any product shortages, equipment failures or staffing issues in a timely manner- Cleans front and back bar counters, shelving, refrigerators, other equipment and floors- Cleans Beverage department glasses using mechanical ware washing equipment-...
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and...
- Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Assist Director with all aspects of performance management of department personnel, analysis, planning, directing, staffing and cost control.- Responsible for all aspects of guest relations and the quality of experience that VLT Team Members deliver.- Accountable for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management...
- Ensures regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair- Interacts with VLT Operations personnel and Guests while repairing VLT machine functions- Assist with every phase, from layout to installation.- While performing the duties of this job, employees are regularly required to stand and walk. - Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in...
Ready to Walk into your dream Job? Join us at Hollywood Casino at Charles Town Races for our Find Your Fun Career event, where your career could be just a few steps away. We’re hosting walk-in interviews every Thursday from 3:00pm-5:00pm. Why Attend?- Casual and Fun Environment: We offer an exciting employee rewards programs along with employee focused events!- Inclusive Culture: At Hollywood Casino at Charles Town Races, we celebrate diversity and embrace the unique perspectives that each team member brings.- Exclusive Perks: Team members at Hollywood Casino at Charles Town Races receive discounts and benefits starting day one!Date and Time: Every Thursday from 3:00pm-5:00pm Location: 611 Finish Line Ave., Ranson, WV 25438 What to bring:- Resume (not required)-...
