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- Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed. - Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.- Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established...
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Casino Host’s typically average between $10,000 and $20,000 per year in bonuses based on quarterly performance- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and...
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- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and...
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- ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative of the role and are not intended to be all-inclusive: Player Development & Revenue Growth - Develop and manage a portfolio of players to drive visitation, loyalty, and revenue. - Proactively identify, acquire, and cultivate new players through on-floor engagement and outreach. - Monitor player activity and profitability; adjust engagement strategies accordingly. - Achieve or exceed established performance goals related to revenue, trips, and player worth. Relationship Management & Guest Experience - Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, email, and events). - Serve as the primary point of contact for assigned...
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SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the guest...
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The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special...
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- The following duties are representative of the role and are not intended to be all-inclusive: Player Development & Revenue Growth - Develop and manage a portfolio of players within targeted Asian market segments to drive visitation, loyalty, and revenue. - Proactively identify, acquire, and cultivate new players through on-floor engagement, outreach, and community presence. - Monitor player activity, value, and profitability; adjust engagement strategies to maximize performance. - Achieve or exceed established performance goals related to revenue, trips, and player worth. Relationship Management & Guest Experience - Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, digital, and events). - Serve as the...
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- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
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- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Sweep and vacuum carpets and floors. - Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with...
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SUMMARY:Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company. Assist customers as necessary to ensure their satisfaction. ESSENTIAL DUTIES & RESPONSIBILITIES:- Responsible for cleaning all slot machines, floors, windows, walls, stairs, and elevators.- Responsible for spot vacuuming as required.- Cleaning, disinfecting, and restocking all restrooms.- Mopping floors around the bars, restrooms and other areas as needed.- Responsible for removing all trash and debris from machines, emptying and cleaning of all ashtrays. Trash and debris to be deposited in the outside dumpster.- Use of chemicals for cleaning and personal protective equipment.- Ability to read, follow instructions, and understand visual aids.-...
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- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. -...
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- Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed- Maintain garden appearance- Sweeps, mop and vacuum floor- Cleans rugs, carpets, upholstered furniture, and blind- Washes windows, door panels, and sills- Empties wastebaskets- Replenishes...
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- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures. - Maintains a clean, safe workplace. - Assists the Maintenance department when directed by the Facility Engineer. - Responsible for general plumbing and electrical repairs and maintenance. - Performs general HVACsystem maintenance, including repairing and cleaning units, changing filters, and lubricating parts. - Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility. - Assists with manning of EOS - Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel). - Responds to all emergencies...
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SUMMARYThe Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming floor...
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5K - Sign-on Bonus!Relocation Available for Qualified Candidates! SUMMARYThe Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in...
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- Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance.- Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs.- Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity. - Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers.- Verifies table inventories.- Recommends changes to game spread / mix and staffing.- Maintains game security and protects...
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- Verifies and authorizes jackpot payouts. - Supports and assistsslot attendants and dealers on the casino floor. - General monitoring of job performance of slot service specialists. - Covers shifts for shift managers as needed. - Assists casino patrons with general questions concerning the casino. - Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games. - Informs and communicates all pertinent information to the Casino Manager. - Observes, verifies and supervises payout transactions relative to Slots/and or Table Games. - Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions. - Completes daily personnel assignments and re-assigns personnel based on business volumes, including...
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The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs. ESSENTIAL RESPONSIBILITIES - Provides general information about Hollywood Casino and answers inquiries from guests- Retrieves table games ratings and utilizes patron response functions- Utilizes casino computer system to redeem star points for guests- Assists guests with special needs- Communicates marketing program including, star point value and issuance of promotional items- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder- Makes...
