AMAMOS NUESTRO TRABAJO.PENN Entertainment / Ameristar Casino está buscando individuos entusiasmados y dedicados para unirse a nuestro equipo. Si estás interesado en la posición de Asistente de EVS, Encargado de lavandería de ropa, Asistente de Huéspedes / Limpieza Interna, Cocinero o Mayordomo. ¡Por Favor suba su resume ahora! Ameristar Casino Resort Spa le ofrece a sus Miembros de Equipo: Contratando ahora candidatos de 18 años o más para todas las posiciones (excluyendo Servidor de Bebidas, Camarero de barra, Barback)- Bono de Retención de $1,500 ofrece para todos los puestos por hora recién contratado - ¡Aplique, Entrevista, y empieza antes del 31 de diciembre de 2023 y recibe $250 en su primer cheque! Después de 6 meses recibe $250 adicionalmente, recibe $1000 después de un año. (basado a la finalización de la fecha de aniversario del período de pago) - Paquete de Seguro de Beneficios de Salud efectivo desde el Día 1: Médica, Dental, Visión, Vida, y Discapacidad de corto-plazo para Miembros de Equipo de Tiempo Completo.- Membrecía gratis de Costco o Sam’s Club después de 90 días de trabajo.- Programa de bonificación por recomendación de $700 ($350 a los 90 días $350 a los 6 meses) - para los Miembros de Equipo que recomiendan a los solicitantes que se contratan ahora hasta el 31 de septiembre de 2023.- Descuento en Taquillas para el Autobús- Tiempo libre adicional no acumulado: solicite, entreviste y comience antes del 31 de septiembre de 2023 y comience con 80 horas para Tiempo Completo y 40 horas para Tiempo Parcial para uso inmediato (el pago de tiempo libre adicional no acumulado debe usarse dentro de un año a partir de la fecha de contratación/fecha de concesión)- Comida Caliente servida por el equipo de Liderazgo una vez al mes - Descuento de 20%  para Starbucks, Ara Spa, y toda la comida en el complejo.- 100% reembolso para el ”Colorado Gaming License” después de 90 días de empleo. - Descuentos de Hoteles disponibles para las 43 propiedades de PENN, más descuento en bienes y servicios (incluyendo mercancía de “Barstool”)- Programa de Educación de Reembolso y Programa Anual de Becas.- Oportunidades de desarrollo profesional.- Nosotros coordinaremos una llamada con un traductor para aprender más sobre el área de trabajo que más le interese.
AMAMOS NUESTRO TRABAJO.PENN Entertainment / Ameristar Casino está buscando individuos entusiasmados y dedicados para unirse a nuestro equipo. Si estás interesado en la posición de lava platos / Limpieza Interna de Cocina. ¡Por Favor suba su resume ahora! Ameristar Casino Resort Spa le ofrece a sus Miembros de Equipo: Contratando ahora candidatos de 18 años o más para todas las posiciones (excluyendo Servidor de Bebidas, Camarero de barra, Barback)- Bono de Retención de $1,500 ofrece para todos los puestos por hora recién contratado - ¡Aplique, Entrevista, y empieza antes del 31 de diciembre de 2023 y recibe $250 en su primer cheque! Después de 6 meses recibe $250 adicionalmente, recibe $1000 después de un año. (basado a la finalización de la fecha de aniversario del período de pago) - Paquete de Seguro de Beneficios de Salud efectivo desde el Día 1: Médica, Dental, Visión, Vida, y Discapacidad de corto-plazo para Miembros de Equipo de Tiempo Completo.- Membrecía gratis de Costco o Sam’s Club después de 90 días de trabajo.- Programa de bonificación por recomendación de $700 ($350 a los 90 días $350 a los 6 meses) - para los Miembros de Equipo que recomiendan a los solicitantes que se contratan ahora hasta el 31 de deciembre de 2023.- Descuento en Taquillas para el Autobús- Tiempo libre adicional no acumulado: solicite, entreviste y comience antes del 31 de deciembre de 2023 y comience con 80 horas para Tiempo Completo y 40 horas para Tiempo Parcial para uso inmediato (el pago de tiempo libre adicional no acumulado debe usarse dentro de un año a partir de la fecha de contratación/fecha de concesión)- Comida Caliente servida por el equipo de Liderazgo una vez al mes - Descuento de 20%  para Starbucks, Ara Spa, y toda la comida en el complejo.- 100% reembolso para el ”Colorado Gaming License” después de 90 días de empleo. - Descuentos de Hoteles disponibles para las 43 propiedades de PENN, más descuento en bienes y servicios (incluyendo mercancía de “Barstool”)- Programa de Educación de Reembolso y Programa Anual de Becas.- Oportunidades de desarrollo profesional.- Nosotros coordinaremos una llamada con un traductor para aprender más sobre el área de trabajo que más le interese.
- Prepares month-end bank reconciliations.- Prepares month-end account reconciliations.- Records monthly intercompany entries. - Records recurring standard monthly journal entries.- Records cash transfer/wire journal entries.- Assists in preparation of supporting schedules for SEC filings.- Backup to Accounts Payable and Payroll.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Spring into Your New Career! We will be hosting a series of Hiring Events for the following day: Friday, April 12th Times: 11a-2pmLocation: Human Resources Office, 1st floor of the Pavilion Please join us as we speak about opportunities on our team To register for this event, please apply in order to reserve your spot. We look forward to seeing you! To contact us: (812)-539-8350 // (812)539-8364 Hollywood Casino Lawrenecburg offers team members a competitive benefits package for FT team members starting on day one of employment, $500 sign on bonus, referral bonus program, employee recognition program, and more!
- Clasifica, cuenta, dobla, marca o lleva la ropa de cama y hace las camas. - Repone suministros como vasos, ropa de cama, artículos diversos y otros artículos.- Revisa, envuelve y presta asistencia personal a los clientes. - Mueve muebles (cuelga, cortinas) y enrolla alfombras. - Limpia alfombras, moquetas, muebles tapizados y cortinas. - Quita el polvo de los muebles, lava las paredes, el techo y la carpintería. - Lava ventanas, paneles de puertas y alféizares. - Vacía papeleras y vacía y limpia ceniceros. - Transporta los desechos y la basura al área de eliminación. - Repone los suministros de baño. - Limpia el área del vestíbulo, los escalones y las áreas públicas principales cuando sea necesario o a pedido. - Responsable de obtener los suministros de limpieza necesarios para los departamentos, compañeros de trabajo y clientes según lo solicitado. - Limpia las áreas de los empleados (es decir, la sala de descanso, las oficinas administrativas y los vestuarios). - Responde a las llamadas por problemas de limpieza: vidrios rotos, derrames, atascos en los inodoros, etc. - Lava con champú las alfombras, friega los escalones y quita y encera los pisos de baldosas. - Proporciona una comunicación positiva y utiliza las habilidades de capacitación de la alfombra roja con cada cliente y compañero de trabajo. Realiza sus tareas de manera segura; Informa cualquier peligro potencial de seguridad al personal de administración. - Realiza cualquier tarea de trabajo razonable y asignada temporalmente fuera de la descripción del puesto de trabajo, cuando, a juicio de la Compañía, esas tareas sean necesarias en interés de la eficiencia, la productividad o el servicio al cliente.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, ash trays, trash cans, restrooms, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.
We are hosting an all property Job Fair on April 23rd 2024! On-the-spot interviews will be conducted and job offers will be made! We are hiring for all position. We have part-time and full-time opportunities available. Come meet our team and see why Argosy is a great place to work. Event location:Argosy Casino AltonAnnex Building410 Piasa StreetAlton, IL (the event will not be held at the Casino, please meet us at the Annex Building) Tuesday, April 23rd 10am - 2pm Walk-ins welcome, so bring a friend! We love referrals! Hope to see you there!
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business in the Asian Market, introducing the benefits of and soliciting enrollment for the Penn Play Rewards program.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager/Director and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, and for being able to answer general questions regarding the property.- If working with the public anticipate the guests’ needs and respond appropriately with a sense of urgency.- Read food orders from computer printouts, and prepare food items, according to established menu plans.- Prepare all food items according to standard recipes and menu to ensure consistency of products to the guests.- Wash, slice, peel and/or cut various foods to prepare for cooking or serving.- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.- Ensure work procedures, quality standards and menu specifications are adhered to.- In an open kitchen, guest interaction is a must. Engage the guest each time they come to your area. Explain product, ask questions and build positive relationships with the guests.- Coordinate and communicate on orders with dining room staff.- Prepare all food items accurately in a timely manner.- Complete all assigned prep items as written on prep sheet.- Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.- Observe and enforce Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Responsible of having a full knowledge of the MSDS program.- Consistent attendance at company/restaurant training programs as they are scheduled.- Complete opening, closing and other side duties as assigned by the supervisors.- Be in constant communication with Cook, Lead Cook and Sous Chefs.- Pass all tests given including the training in order to retain the knowledge needed to be an effective team member.- Maintain a well-groomed, neat and clean appearance.- Possess the ability to work harmoniously with coworkers.- Possess the ability to work harmoniously with coworkers.- Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Perform all duties as assigned by management.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for the efficient operation of the Front Office/Bellmen, Gift Shop, and Housekeeping department, ensuring 100% guest satisfaction.- Works closely with the Front Office staff, Bellmen, Housekeeping Team, and other related areas.- Serves as a leader for Team Members while fostering teamwork, morale, motivation and open communication.- Coaches and develops team members using a consistent and approachable demeanor while clearly articulating expectations.- Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.- Allocates resources to areas that create value to our guests and Ameristar.- Endorses business objectives, ethics and values of Ameristar.- Resolves guest’s complaints relating to all areas of the Hotel including Front Office, Housekeeping, and departments as assigned in a timely, courteous, and effective manner.- Implements arrangements for all Casino and VIP guests such as room inspections, pre-registration and VIP treatment.- Maintains strict confidentiality in all departmental and company matters.- Enters information via VR & Kronos for payroll processing.- Through forecasting, works to meet and exceed projected occupancies and average daily rates for yield maximization.- Completes monthly inventory counts.- Responsible for ordering department supplies, furnishings, and equipment maintaining par levels within established budgetary guidelines.- Ensures guest complaints are handled in an effective, courteous manner.- Grants complimentary items for hospitality purposes only.- Instills a belief in all staff that immaculate cleanliness is as important as delivering great service.- Works to ensure compliance with corporate Internal Audit and SOX requirements.- Coordinates cross training between departments as necessary.- Responsible for thorough investigation of lost/misplaced baggage problems and accurate recording of investigation and final disposition.- Coordinates recovery efforts with Security and Risk Management.- Ensures proper procedures are utilized to correct any potential guest service issue, working with the Facilities department.- Responsible for establishing/maintaining key control lost/found system.- Carries out duties associated with Hotel Operations staff as necessary.- Conducts all cash handling in accordance with cash handling policy and monitors variances on a daily basis.- Works with Hotel Operations staff and Casino Marketing to ensure timely guest check-in and maximum occupancy.- Coordinate VIP arrivals and ensures all arrangements have been confirmed prior to arrival.- Ensures all eligible card holders are pre-registered, and room checked prior to arrival.- Monitors volume to ensure fast, friendly and efficient service.- Ensures that all Hotel Operations Team Members’ behavior and appearance are in compliance with established policy.- Work closely with the corporate retail division by bringing new and innovative products within the retail space.- Helps maintain and enhance a safe, secure and comfortable environment for both our guests and Team Members.- Oversees all laundry operations and ensures smooth operation of daily laundry functions.- Ensures the Hotel Operations staff is well trained with an emphasis on providing service levels consistent with Ameristar standards.- Conducts inspections of hotel rooms and spends time on hotel floors to ensure cleanliness meets Ameristar standards.- Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.- Responsible for maintaining designated par levels for linens and all supplies in all store rooms.- Ensures the utilization of proper procedures.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
- Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.- Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets.- Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.- Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.- Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.- Resolves guest concerns or complaints in order to maintain positive customer relations.- Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.- Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.- Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
Your daily responsibilities include:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.- Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.- Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.- Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.- Conduct investigations as required.- Provide work direction and supervision to team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Protect and preserve assets of the company.- Meet grooming and appearance requirements.- Perform other related and compatible duties as assigned.
- Assist in the development and implementation of marketing plans and strategies. - Assist in creating strategic plans, execution plans and promotions calendar.- Assist in the oversight of media used to communicate current and upcoming brand and promotional efforts for the guests, team members, and regulatory agencies.- Assist in managing and overseeing the marketing efforts and communication efforts for the company with a consistent and appropriate voice.- Share responsibility for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions.- Coordinates with Shared Services Teams to ensure creative requests are opened in a timely manner and all information provided is correct to meet deadlines. - Oversee the approval process regarding CRM Marketing and loyalty offers to ensure mailings and emails are approved in a timely manner and meet established deadlines.- Ensure social media, web and digital initiatives are monitored for opportunities to engage in active and relevant conversations about the property. - Expertise with all company Brand and Loyalty programs and systems and provides input to improve direct marketing Brand efforts.- Assist in negotiating and implementing marketing sponsorships in relation to sports teams, radio, and other third-party relationships. - Manage vendor relationships, including sourcing and negotiation.- Enthusiastically supports, actively promotes, and demonstrates superior internal and external customer service in accordance with department and company standards and programs. - Responsible for supervising direct reports, encouraging ongoing team member learning and development, and fostering an inclusive and respectful team environment.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Accountable for supervising and managing staff in the following areas of the Marketing Department: Database Marketing, Advertising, and Social Media.- Accountable for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Requires customer service standards are followed by department team members and addresses issues as they arise.- Assists in ensuring team member compliance with legal and company policies and procedures.
- Assist in the development and implementation of promotional programming, plans, and strategies. - Assist in creating strategic plans, execution plans and promotions calendar.- Coordinate logistics for a variety of VIP events and casino promotions, including but not limited to drawings, slot tournaments, kiosk promotions, gift giveaways and other marketing programming.- Communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Share responsibility for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions.- Coordinates with Shared Services to ensure creative requests are opened in a timely manner and all information provided is correct.- Ensures coordination with IT and AV teams to make certain all resources are available as required for marketing programming. - Manage vendor relationships, including sourcing and negotiation.- Assist in the coordination and booking of entertainment for the casino, outlets and events by interviewing and vetting performers to ensure professional and appropriate performances.- Assist in the development, implementation, and management of operational goals and monitors achievements of performance and profit objectives in defined areas, including pre and post reporting to assess ROI and inform future strategies.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior internal and external customer service in accordance with department and company standards and programs. - Responsible for supervising direct reports, encouraging ongoing team member learning and development, and fostering an inclusive and respectful team environment.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.- Accountable for supervising and managing staff in the following areas of the Marketing Department: Promotions, Special Events and Entertainment.- Accountable for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Requires customer service standards are followed by department team members and addresses issues as they arise.- Assists in ensuring team member compliance with legal and company policies and procedures.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift- Assist to coach personnel in the proper behavior performance of duties - Assists in maintaining work schedules for assigned personnel - Ensures guest recognition and development are primary duties for all personnel - Maintain the highest standard of customer service and integrity in the slot department - Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations- Maintain and inspire highly trained and motivated team members;- Administer and adhere to all gaming rules and regulations- Investigate variances, bill validator and ticket in/ticket out claims- Approves and witness jackpot pay offs
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of Slot machines and related gaming equipment during assigned shift. - Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Assists with service light calls in accordance with established procedures. - Notifies Slot Technicians if any technical issues arise. - Reports customer concerns to manager. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Serve as a right hand for the Head Starter. - Maintain a log of all horses that come to the gate during training hours. - Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse. - The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter. - Handle race horses and load into the starting gate. - Responsible for maintenance of the starting gate such as washing gate to keep it clean. - inspect batteries for any problems. - Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate. - Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card. - Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list. - Also, working with horses that have some problems while trying to load them into the gate. - Must carry out all duties assigned by the Head Starter.- Seasonal Time-Frame Off - end of March, whole month of April.
- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
- Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily VLT operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
