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SUMMARY:The Audio-Visual Manager is responsible for company assets within the Entertainment Department. Assist in ensuring all concert, live entertainment events (indoor and outdoor) and audio-visual equipment are properly planned, executed and maintained. Supports and leads team of AV Technicians in a fast-paced, physical environment. The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position. - The Assistant Audio-Visual Manager will maintain equipment and train team on A/V systems and repair procedures.- Oversee operation and maintenance of systems in entertainment venues as needed.- Conduct interview & hiring processes for AV Technicians.- The Assistant Audio-Visual Manager will coach AV TMs.- Project lead for AV capital & property driven projects.- Assign daily responsibilities to AV techs. Follow up to make sure tasks have been completed and issues have been resolved.- Assist in the development of design and production specifications of all concerts and live entertainment to ensure that a production schedule is maintained and secured.- The Audio Visual Manager will coordinate with other departments and internal/external guests to ensure all AV needs are met and events occur without incident. (Provide logistics for events)- Research and evaluation of new products, technologies, and procedures.- Provide technical support for AV hardware, control systems, and signal issues to both AV and non-AV team members throughout our property.- Develop standard operating procedures to make department as efficient as possible.- Specify equipment needs for AV programs and events of various sizes.- Provide audio and video recording and editing services for corporate and departmental training videos and web programs.- The Assistant AV Manager will program and update property wide audio systems.- Program and update music playlists for all property music channels with guidance from senior management.- When possible, repair equipment power supplies, circuits, consoles, etc… in house to save on costs.- Oversee property wide RF microphone usage to ensure microphones in various venues/ locations do not interfere with each other.- The Assistant AV Manager will ensure all paging and announcement systems work properly.- Ensure AV Technicians are following safety rules and procedures when working with heavy/ dangerous equipment.- The Assistant AV Manager will keep track of current inventory and notify when replacements are needed
Job ID
2023-113776
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)- Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards. - Transport bus tubs and carts to dishwashing area.- Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.- Discretely clear individual settings from guest tables as each course is completed. - Provide additional settings, utensils and condiments as needed or requested.- Work with food servers, host/cashiers and other restaurant personnel in providing guest service. - Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.- Restock and replenish front line provisions (including bread), condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Responsible for wiping down galley, pass bar, expo line and all touching areas as it becomes untidy and remove all tainted dishware and trash to dish pit.
Job ID
2023-108552
Type
Regular Part-Time
Category
Food & Beverage
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Responsible for the production and decorating of all baked and finished goods for property outlets. - Follows standard, established recipes by weighing, mixing, proofing, baking and finishing baked products. - Ability to produce individual pastries, cake, pies, plated desserts, breads, cookies, pies, etc. and to decorate by set standards set forth by the company. - Ability to mix, form and bake formulas accurately so that a consistent product is made each and every time and to trouble shoot when item is not correct. - Ability to follow an order form and forecast the necessary ingredients needed for the following day. - Prepares pans for the baking process while loading and unloading ovens. - Able to operate the following: scale, upright mixer, steam kettle, stove, sheeter, glaze machine, confectionary machines, heat lamps, deep fryers, broiler, basic hand tools, etc.  - Ability to oversee a workstation based on par levels, occupancy, and reservations within food outlets while maintaining quality. - Maintains and rotates dated food stock for quality assurance.  - Able to provide relief for Sous Chefs while providing assistants in all kitchen areas and other duties as assigned. - Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. - Recognizes and corrects any product discrepancies and variations in quality, standards and specifications. 
Job ID
2024-116073
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Reads food orders from computer printouts and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for baking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates and communicates orders with dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Bakers and Pastry Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
Job ID
2024-115503
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Hotel East Chicago
Job Locations
US-IN-East Chicago
- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Carries or transfers by hand-truck, supplies and equipment between storage and work areas. - Stocks serving stations with utensils. - Maintains safe working conditions and practices in the kitchen and eating area. - Must be presentable when reporting to work, wearing appropriate uniform. Good personal hygiene required. - Initiates a positive guest experience when working any guest contact position by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell and good luck, etc. - Other duties as assigned.
Job ID
2023-115013
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry     - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
Job ID
2023-110513
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Expedite and run food for all tables.- Keep the area clean, organized and sanitized.- Must be able to understand and articulate the menu and drinks to guests.- Set up, tear down, and clean banquet areas for events, assure adequate supplies are ready for event preparation.- Prepare dessert area and banquet line.- Work as a team member to assure a successful banquet event.- Direct guests to appropriate areas explaining room layout and event details.- Attend to guests’ needs and correctly execute the proper sequence of service.- Maintain clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff.- Transport service items from the back of the house into function area.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Will work special events, as needed. - Other duties, as needed.
Job ID
2023-114418
Type
Seasonal
Category
Food & Beverage
Property
Hollywood Gaming at Dayton Raceway
Job Locations
US-OH-Dayton
- Obtains and reviews banquet event order(s) for banquet food and beverage menu items being served for each event. - Learns names of banquet servers, bartenders, and housepersons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items. - Ensures that the banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat. - Ensures that banquet service team has completed all assigned pre-service responsibilities. - Checks that special menu items have been prepared (e.g. Hors d’ oeuvres, special event cake orders, etc.). - Greets event contact, by name, and offers assistance with any guest or special setup needs. - Uses seat designation system when event requires more than one entrée selection; ensures that servers use correct seat designation numbers to serve correct entrée to each guest. - Responsible for the supervision and training of banquet staff, and banquet events, in the absence of the banquet manager and banquet coordinator. - Prepares and submits Banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols. - Works independently; receives a minimum of supervision and guidance on established banquet service procedures.
Job ID
2023-114873
Starting Salary
USD $19.00/Hr.
Type
On-Call
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
This position qualifies a $2,000 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115234
Starting Salary
USD $65,000.00/Yr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates with and communicates orders to dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Cook and Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Job ID
2024-115416
Starting Salary
USD $21.00/Hr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals.  - Communicates station needs, waste, and discrepancies with sous chef.  - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations.  - Assist in other areas of kitchen as directed by Sous Chef.  - Interact with guests and coworkers in a professional, courteous manner.  - Set-up & maintain a clean and sanitary work area at all times. 
Job ID
2023-114480
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
 DEPENDING ON SKILL LEVEL, THIS POSITION WILL PAY BETWEEN $15.30 - $17.34 PER HOUR. A $1,500 SIGN-ON BONUS IS INCLUDED! Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities• Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problemfree.• Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness.• Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.• Accountable for meeting or exceeding all State of Missouri and the Company’s sanitation requirements (ServSafe). • Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). • Monitoring/implementation of garbage separation and disposal as per standards. • Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. • Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.• Performs all other related and compatible duties as assigned.• Must acquire all necessary skills to act as Sous Chef within 18 months. • Write prep list and take inventory.
Job ID
2023-105460
Type
Regular Full-Time
Category
Food & Beverage
Property
Argosy Casino Hotel & Spa Riverside
Job Locations
US-MO-Riverside
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
Job ID
2024-115111
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
Job ID
2023-113339
Type
On-Call
Category
Food & Beverage
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for learning and being familiar with all of Ameristar’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts and prepares food items according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Assists in work direction of kitchen staff ensuring adherence to work procedures, quality standards, and menu specifications. - Prepares a daily prep list and written daily orders. - Maintains control of the kitchen and informs chefs if staffing levels are not appropriate based on business volumes. - Coordinates with and communicates orders to dining room staff. - Assumes limited charge of kitchen on respective shifts. - Assumes limited accountability of supervisors in their absence. - Receives and delivers food to the proper areas. - Coaches and directs all cooks and assistant cooks to work in a productive and efficient manner. - Works the line in different locations as needed: sauté, broiler, appetizer, pantry, pasta, grill, etc. - Expedites all food orders promptly in a timely manner. - Uses and maintain all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company/restaurant training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Job ID
2023-114707
Starting Salary
USD $23.00/Hr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
 ESSENTIAL DUTIES & RESPONSIBILITIES: - Follow up on all inquires from internal/external guests on catering room needs in both verbal and written communication forms - Book functions and handle appropriate menu planning, room set up and other special needs of guests - Oversee the proper execution of all catering events - Determine blocks for groups with catering needs - Coordinate with pertinent departments regarding needs for events - Bill all charges to appropriate departments/external guests - Provide upcoming events and distribute to all necessary departments - Develop and monitor departmental budget - Order all supplies - Submit proper notice of events to Director Food & Beverage, and his/her designate Manager - Receive all sales leads and inquiries about meeting space - Prepare contract and follow up with client based on payment - Monitor the condition of ballrooms, carpet, painting, wallpaper, lights, etc. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines.  - Must always show ethical and cooperative behavior with guests, co-workers, and leadership. -  Responsible for recruiting, hiring, and training to maintain budgeted staffing levels.  - Supervise hourly staff to ensure optimum operating efficiencies and appropriate staffing. - Recommendations regarding the hiring, firing, advancement, or promotions of employees. - Assists and maintain food and beverage costs through control and supervision. - Ensures that all employees adhere to the company's standards.  - Directs interviews and hiring, assignments of duties, motivation of staff, evaluations, and management of staff. - Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet - Responsible for maintaining personnel performance records and monitoring staffing levels to maintain budgeted levels of employment.  - Requisition supplies from food storeroom and maintain adequate par levels.  - Review financial transactions and monitor budget to ensure an efficient operation and that expenditures stay within budget limitations.  - Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety.  - During certain times throughout the year will be expected to assist in supervising other outlets as deemed necessary by the F&B Director. -  Performs other duties as may be assigned by department and/or company management.   SUPERVISORY RESPONSIBILITIES   - This position hassupervisory responsibilitiesforall front of house banquet staff in the absence of the Banquet Coordinator. 
Job ID
2023-108195
Type
Regular Full-Time
Category
Food & Beverage
Property
Zia Park Casino Hotel Racetrack
Job Locations
US-NM-Hobbs
SUMMARY Provide prompt and efficient beverage service to guests.  Establishes rapport with guests and creates a friendly and fun atmosphere for banquets, meetings and other events.   ESSENTIAL DUTIES AND RESPONSIBILITES - Take orders and serve food and drinks to customers.   - Clean and maintain station:  empty ashtrays, remove trash, wipe tables, clear dirty dishes, remove empty glasses, push in chairs, etc. as required. - Operate cash register: take money and make change, as required. - Answer all questions asked by guests about the menu items and/or property amentities. - Ensure the safety and security of employees and guests. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.    SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.
Job ID
2023-110459
Type
On-Call
Category
Food & Beverage
Property
Zia Park Casino Hotel Racetrack
Job Locations
US-NM-Hobbs
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities. - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Various other duties may be assigned as roster of banquets changes.
Job ID
2024-115571
Type
Regular Part-Time
Category
Food & Beverage
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Sets buffet lines and breaks with proper equipment, supplies, and decor.- Sets tables with proper silverware, napkins, condiments, centerpieces, etc.- Prepares and sets/serves beverages.- Serves plated meals to guests.- Removes used plates, glassware, silverware, etc., from assigned areas.- Anticipates and provides for guests’ needs throughout entire function.- Provides optimal guest service to all guests and responds efficiently to guest concerns.- Maintains a clean and organized workspace to ensure timely break down of banquet events.- Ensures that future events are set up for success.- Polishes plates, silverware, and glassware.- Responsible for sweeping, mopping, vacuuming, trash removal, etc.- Coordinates with Banquet staff and other restaurant personnel to provide excellent guest service.- Various other duties may be assigned.- Adheres to regulatory, departmental, and company policies in an ethical manner.
Job ID
2024-116074
Type
On-Call
Category
Food & Beverage
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Prepares dessert area and banquet line. - Directs guests to appropriate areas and provides assistance by explaining room layout and event details. - Attends to guests’ needs and correctly executes the proper sequence of service. - Provides beverage service to guests as indicated by event guidelines and management. - Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff. - Transports service items from the back of the house into function area. - Completes assigned side work as directed. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2022-91437
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg

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