- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for the supervision of guest service and all employee related functions on a shift basis within the Slots department. - Supervise 10-15 employees on a shift basis. - Serve as the highest-ranking Slot department employee on duty in the absence of the Shift Manager of Slot Services. - Serve in the capacity of a Slot Technician Shift Supervisor in the absence of the Slot Technician Shift Supervisor. - Oversee an assigned area of the casino floor to ensure all guest service issues are resolved in a timely and professional manner with positive results and in accordance with departmental standards. - Ensure proper staffing levels are maintained to maximize efficiency and productivity by all employees. - Ensure the payment of all jackpots below $10,000 is properly administered by the Slot Service Attendants. - Establish an environment promoting positive guest and employee relations. - Assist with the training of all new employees. - Payment of jackpots above $10,000. - Ensure the authorization of all procedures as required by state regulations. - Assist in employee evaluation and development process. - Assist with additional technical and service issues as required.
- Responsible for supervising staff and the overall daily management of a designated shift in the slot’s operation. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Casino Operations Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with the Casino Operations Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to slots operations.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily slot area operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Serves as the highest-ranking slots employee on duty in the absence of the Casino Operations Shift Manager.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Serve as a right hand for the Head Starter. - Maintain a log of all horses that come to the gate during training hours. - Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse. - The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given. - Report any problems with the horses or the gate to the Head Starter. - Handle race horses and load into the starting gate. - Responsible for maintenance of the starting gate such as washing gate to keep it clean. - inspect batteries for any problems. - Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate. - Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card. - Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list. - Also, working with horses that have some problems while trying to load them into the gate. - Must carry out all duties assigned by the Head Starter.
$5000 sign-on bonus (paid as follows): $1500 upon start date, pending regulatory approval of the gaming license$1500 after 90 days $2000 after 180 days - Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with internal Controls. Monitors for compliance. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment. - Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests. - Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls. Monitors for compliance.- Monitors chips and cash transactions between Dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Effectively handles customer concerns and requests. - Assists with responsibility for the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of batHRoom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms - Able to release rooms as guest ready - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally - Able to bend and stretch 95% of the working day - Able to stand for extended periods of time - Able to read MSDS , CHiP labels - Able to use proper personal protection equipment when needed - Able to communicate with hotel guests and team members both verbally and written - Able to understand directions given by management The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
SUMMARY:The Audio-Visual Manager is responsible for company assets within the Entertainment Department. Assist in ensuring all concert, live entertainment events (indoor and outdoor) and audio-visual equipment are properly planned, executed and maintained. Supports and leads team of AV Technicians in a fast-paced, physical environment. The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position. - The Audio-Visual Manager will maintain equipment and train team on A/V systems and repair procedures.- Oversee operation and maintenance of systems in entertainment venues as needed.- Conduct interview & hiring processes for AV Technicians.- The Audio-Visual Manager will coach AV TMs.- Project lead for AV capital & property driven projects.- Assign daily responsibilities to AV techs. Follow up to make sure tasks have been completed and issues have been resolved.- Assist in the development of design and production specifications of all concerts and live entertainment to ensure that a production schedule is maintained and secured.- The Audio Visual Manager will coordinate with other departments and internal/external guests to ensure all AV needs are met and events occur without incident. (Provide logistics for events)- Research and evaluation of new products, technologies, and procedures.- Provide technical support for AV hardware, control systems, and signal issues to both AV and non-AV team members throughout our property.- Develop standard operating procedures to make department as efficient as possible.- Specify equipment needs for AV programs and events of various sizes.- Provide audio and video recording and editing services for corporate and departmental training videos and web programs.- The AV Manager will program and update property wide audio systems.- Program and update music playlists for all property music channels with guidance from senior management.- When possible, repair equipment power supplies, circuits, consoles, etc… in house to save on costs.- Oversee property wide RF microphone usage to ensure microphones in various venues/ locations do not interfere with each other.- The AV Manager will ensure all paging and announcement systems work properly.- Ensure AV Technicians are following safety rules and procedures when working with heavy/ dangerous equipment.- The AV Manager will keep track of current inventory and notify when replacements are needed
- Collects and reconciles all transactions handled by the Cage and related areas.- Audits Drop Verification Report to CDS.- Audits necessary slot reports to provide accurate revenue information.- Audits Master Games Report to supporting documentation and CDS.- Audits various outlets, F & B, Gift Shops, etc.- Audits Revenue Room and Pari-Mutuel activity.- Provides timely and accurate reports upon request.- Abides by all company, lottery commission, and departmental policies and procedures.- Prepares exception reports for procedural violations and notifies supervisor or management as needed.- Completes special projects, as assigned.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Performs other duties as may be assigned by department and/or company management.
- Operates sound, lighting, and video equipment for all entertainment programs for the property. - Coordinates equipment operation with material presented, according to notations in script or instructions of performer. - Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. - Positions, installs, and connects equipment such as microphones, amplifiers, and lights. - installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire and sensors. - installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers. - Assists with the installation and termination of AV equipment racks and automation control systems. - Performs start-up and basic debugging of AV and automation systems. - Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. - Assists management in coordination of all performances and entertainment. - Maintains strict confidentiality in all company matters.
General Accountabilities: - Execute in a timely manner the sound and/or lighting of every show and events held in the Performance Hall, Margaritaville Restaurant, Pool area or any other area on property requiring light and sound.- Work closely with marketing staff and Food & Beverage to ensure timely schedule of all events.- Oversee maintenance of all entertainment facilities and equipment. Ensure all equipment is in good shape and up to code.- Ensure adequate occupancy is being followed regarding Fire Marshall Code.- Maintain adequate office supplies, forms and equipment.This is a Full-Time role
- Provides exceptional guest service to all internal guests- Provides table maintenance to guests including bussing dishes and resetting tables.- Assists servers with running food and presenting dishes to guests- Maintains a clean work station.
- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services. - Familiar with venue beer menu, including styles descriptions, and is able to assist guests with appropriate pairings. - Suggests signature cocktails to guests using ingredients and flavor descriptions. - Familiar with venue food menu, including description, price, add-ons and is able to assist guests with alcohol pairing. - Assists bartenders and food servers with various tasks such as: cleaning and stocking glassware, ashtrays, utensils, and bar equipment; arranging liquor bottles, beer, fruit trays, and glassware; slicing and pitting fruit for garnished drinks; stocking liquor, beers, and wines; and producing and completing par lists to requisition liquor and supplies. - Maintains all assigned areas and equipment in a sanitary, safe, and effective manner; transports bus tubs, carts, and trash cans to dishwashing area. - Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations. - Discreetly clears individual settings from guest tables and table tops as each course is completed. - Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up. - Maintains proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management. - Assists as requested with events on and off property. - Attends all company training programs as scheduled. - Assists kitchen personnel with the unloading and cleaning of bus tubs and carts. - Provides additional settings, utensils, and condiments as needed or requested. - Completes opening, closing, and other side duties as assigned by the supervisors. - Collects and accurately reports tips at the end of the assigned shift. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
- Adheres to established department and property policies and procedures regarding guest service standards. - Demonstrates ability to produce all recipes on restaurant menus in a consistent manner in accordance with menu standards.- Demonstrates ability to perform advanced production and service skills to include set-up tasks of every station in the kitchen.- Practices safe food handling and sanitation duties as assigned by management.- Demonstrates ability to multi-task and work independently.- Demonstrates willingness to assist other team members as needed without being asked.- Complies with departmental policies as well as Company rules, regulations, and policies set forth in the Employee Handbook.- Maintains station in a neat and orderly manner; reports equipment malfunctions. Starting at $20.00/ hour Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Adhere to all HCCTR as well as all Food and Beverage Policies - Follows batch recipes on all desserts as instructed by Executive Pastry Chef. - Keep bakery clean at all times - Properly stores and rotates all baked goods and ingredients. - Ensures that the bakery items are always stocked and ready for our guests. - Works closely with other departments to ensure that our guests receive the best dining experience we can offer - Ensures all waste is logged into the waste book - Bakes bread, rolls, cakes, and pastries and any task assigned to you by the pastry Chef - Prepares items in accordance to restaurant order guides - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Reads food orders from computer printouts and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for baking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates and communicates orders with dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Bakers and Pastry Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.
- Assisting pastry cooks and bakers in preparing and baking of dough for breads, pies and pastry products - Placing requisitioned inventory items in appropriate storage areas - Preparing various mixtures and fillings per standard recipes for icings, pies, creams and custards - Maintaining clean and sanitary work station according to ServSafe and Hollywood Casino standards - Assisting in setting up dessert displays for restaurant and banquets per production sheets - Reporting any product deficiencies or spoilage to supervisor immediately - Performing other duties as assigned by Executive Pastry Chef - Answering routine questions from co-workers - interacting with others when necessary to achieve desired outcomes - Providing professional representation at internal and external meetings and events - Demonstrating abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics - Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program - Adhering to all Corporate and local policies, procedures, and operating guidelines
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
Seasonal / On Call SUMMARY: Responsible for friendly and accurate preparation of all drinks ordered during a banquet. To reflect venue’s upscale environment, the Bartender’s conduct must be refined. Must have the ability to engage and entertain guests in a pleasant manner. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests. - Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages. - Serves alcoholic and non-alcoholic beverages. Ensure legal drinking age when unsure for alcoholic beverages. - Know drink prices and proper measurement. - Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. - Operate cash register: accept money from customers and count back appropriate change; process Credit card purchases; count and balance money/Credit card purchases, and comps against receipts in register before and after each shift. - Follow cash handling procedures. - Order and requisition liquors and supplies. - Prepare garnishments. - Arrange bottles and glasses to make attractive display. - Pre-bus station regularly. - Assist with inventory and inventory control. - Complete assigned opening and closing side work. - Claim tips received according to laws governing wage reporting. - Provides Red Carpet Service to every patron and employee. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Perform duties in a safe manner; report any potential safety hazards to management staff. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
