General Accountabilities: - Performs various tasksincludingcleaning and maintaining all areas on the property, including the casino floor, hotel, bars, and bathrooms. - Responsible for handling clean-up of blood borne pathogens/biohazardous materials, when necessary. - Ensures the correct usage of cleaning chemicals for designated surfaces, as directed by OSHA regulations. - Maintains constant awareness of safety and accident prevention. - Reports emergencies, needed maintenance, and safety hazards in assigned areas.
- Completing sales in the POS for Epic Buffet guests; including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, and appropriate accounting for cash and credit receipts.- Greeting and welcoming guests, assigning seating, and escorting guests to their table.- Maintaining all steps of the Red Carpet Customer Service program with each guest and cast members.- Other duties as assigned.
This position qualifies for a $1,000 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team memebers or current team members. - To provide outstanding guest service, both internal and external. - Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties. - Adhere to established department and property policies and procedures regarding guest service standards. - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty.. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos. - Redeem coins, tickets, chips and cash guest checks. - Maintain and assure the proper handling and routing of all paperwork. - Assist guests in completing mychoice - Enter membership information into computer. - Perform data entry for current events into event codes. - issue replacements cards for guests. - Assist in Marketing promotions and player events involving the promotions department and mychoice. - Assist members with point redemption for cash back and if available, various merchandise. - Support back office, Casino Services Manager, Executive Hosts and Marketing Department. - Resolve any guest problem or perceived inconvenience both positive and negative in nature. - Assist in meeting arriving bus groups. - Act as “Sales Representative” and central information center for the property, usually being the first contact by guests. - Conduct paging in Casino when requested. - Provide complimentaries when play warrants. - Be familiar with the safe handling of cleaning product, equipment, and supplies. - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Be knowledgeable of, and follow, all gaming regulations related to this position- Create and issue loyalty cards for guests- Assist in Marketing promotions and player events involving the promotions- Redeem coins, tickets, chips and cash guest checks- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Ability to identify circumstances or incidents that require the notification and/or approval of others- Cooperative and able to take direction to follow through on assignments and work with the team
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - All other duties as assigned.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - All other duties as assigned.
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; reports budget concerns to the manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for securing the integrity of all assets and oversees the balancing of all cage banks on the assigned shift.- Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for securing the integrity of all assets; oversees the balancing of all cage banks- Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.- Prepares/reviews currency transaction reports.- Verifies vault accountability at end of shift.- Verifies Credit line availability.- Review multiple transaction logs for accuracy.- Responsible for verification of the main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to management.- Ensures all staff is trained and follows CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Responsible for accurate accountability of the Cashier and Player Services department activity.- Responsible for accurately completing and updating electronic MTL/NIL and chip bank.- Conduct transactions within the department and other departments as needed.- Perform Player Services Cashier duties as needed.- Understand department objectives, standards, and guidelines.- Be knowledgeable and comply with Title 31 regulations.- Possess thorough knowledge of casino policies for all cashier areas.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork.- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers.- Process table fills and credits. - Prepare and process exchanges.- Compile information, complete and submit reports as needed.- Meet department uniform, appearance and grooming requirements.- Answers phone calls with proper phone etiquette- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. - Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. - Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner- Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards- Requires evidence of age of any guest who appears to be under the age of thirty (30)- Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages- Promptly and professionally handles guest issues and communicates problems and concerns to management - Provides guest with property information, promotions, programs and attractions- Promptly notifies designated slot personnel to service slot machines as needed- Ensures assigned station is clean, clear of glassware, bottles and debris- Carries a full tray of beverage out of service well- Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Stocks service wells in accordance to specifications with all product and supplies required- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- Sets up and breaks down service well in accordance to specifications- Maintains a professional and neat appearance at all times in accordance to the department uniform standard- Displays a courteous and friendly attitude to all team members and guests
The job of a cocktail server is to provide alcoholic beverages to customers at a lounge, nightclub, or bar. Cocktail servers frequently take orders from customers, deliver drinks and food, participate in special events, and make suggestions to customers. They may also clean and stock beverage service stations, collect dirty cups, and report noticeably intoxicated guests to supervisors. In some cases, a cocktail server may also focus on promoting the venue, itemizing bills, and processing payments. The ideal candidate will have had experience in high volume dining/bartending, will have knowledge of mixology, and has great communication skills. ESSENTIAL RESPONSIBILITIES - Prepares and/or serves beverages following standard practices and recipes- Maintains cleanliness and safety of work and guest areas- Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures- Monitors guest consumption of alcohol, intervening as needed according to established practices- Operates the POS system in accordance with established procedures- Coordinates beverage service to maintain an efficient service flow
- Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. Essential Functions - Take drink orders from guests- Obtain drinks from station- Garnish and ice drinks as necessary- Serve beverages to guests in the lounge areas or on the gaming floors- Maintain a clean station at all times- Maintain knowledge of current hotel & casino activities, beverage outlets and operations- Follow all check settlement and Casino floor beverage control procedures- Promote good guest relations and always accommodate any reasonable request- Complete tasks dictated by the Supervisor/Team Leader on duty- Other job-related duties as requested
