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- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash at guest request.- Cashes all checks within standard procedures.- Redeems payments, checks, front money, and safekeeping.- Verifies and processes Main Bank buys for gaming funds or fills.- Receives soft count drops into the Main Bank.- Prepares deposits to the Bank.- Balances the drawer at the end of the shift.- Redeems TiTO tickets as required by standard procedure.- Takes Credit applications, runs Credit reports, and maintains Credit files.- Other duties as assigned.
- Demonstrates outstanding internal and external service in accordance with program guidelines.- Maintains security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks - Check cashing applications- Subsidiary reports- Attends departmental and company meetings, as required.
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment.
- Responsible for supervising staff and the overall daily management of the Cage/Credit department on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization in absence of Cage Manager.- Prepares/reviews currency transactions reports in absence of Cage Manager on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies Credit line availability in absence of Cage Manager on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
- Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with internal Controls and company procedures. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tests time stamps and jet sorts. - Reviews staffing levels and guest flow and assigns work areas to staff. - Reviews and approves check-cashing transactions as required. - Monitors checkout money to determine fill requirements. - Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances. - Investigates equipment or facility problems and notifies Shift Manager. - Investigates and resolves guest complaints or concerns in accordance with standard procedures. - Trains new team members and updates all team members on new procedures or policies. - Other duties as assigned
Hiring immediately with a $1000 sign-on bonus Experienced Captain of the Watch candidates or Marine/EVS Supervisor, Janitorial/Custodial/Cleaning Management experience:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Adheres to and enforces compliance with all regulations established by Louisiana State Police Gaming Division, United States Coast Guard, ABS Consulting, and other applicable agencies pertaining to riverboat gaming and vessel operations while adhering to all property policies and procedures.- Manages routine and preventative maintenance programs, all emergency procedures including fire, evacuation, etc., for the vessel. Ensures that all emergencies are drilled and documented regularly (every emergency drilled quarterly) to guarantee that employees are proficient in knowing how to handle any emergency.- Ensures compliance with OSHA standards and regulations, as well as state, local, and federal ordinances.- Participates in and contributes toward the initiatives established for marine operations.- Maintains strict confidentiality in all company matters.
Sweeps and vacuums carpeted areas.- Extracts or shampoos carpets on a scheduled basis.- Cleans all brass.- Assists regular shift team members in maintaining restrooms and casino floor.- Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers.- Carries out heavy duty detail cleaning of restrooms and locker rooms.- Moves office furnishings and items as directed.- Cleans interior and exterior windows above 6 feet off the ground as directed.- Maintains logs for equipment usage.- Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality.- Responsible for the cleaning of all housekeeping equipment.- Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.- Maintains strict confidentiality in all company matters.
As a Cash Warehouse Team Member, you will:Shift: Start: 4:00AM to 6:00AM Pay: $17.00 per hour - Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Responsible for operating currency counters, adding machines, and other auditing functions.
As a Cash Warehouse Team Member, you will:Schedule 5am-1:30pm -- 17.00/hr- Guaranteed 40 hours pay per week.- Transfers drop devices from casino floor to the Count Rooms.- Performs daily count of multiple cash drops on the casino floor.- Sorts, counts, straps, and records the results of daily counts in accordance with departmental and regulatory policies.- Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.- Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the Lead, or Manager of any variance between the two.- Performs minor repairs and maintenance on Count Room equipment.- Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.- Performs duties as assigned by the Count Room Lead or Manager.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (no- slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
- Demonstrates outstanding internal and external service.- Takes customers order accurately and enters them into POS system.- Monitors guest for signs of intoxication, intervening as needed according to established practices.- Responsibly serves alcoholic beverages upon request.- Stocks all food and paper supplies.- Ensures Kiosk counter and eating area are always clean.- This includes the greeting and serving the guests beverages, maintaining table cleanliness stocking supplies and maintaining sanitation standards.- Prepares and/or assists with recipe per standardized recipe and production sheet.- Prepares and/or assists with menu items, as ordered, with strict attention to detail, speed and accuracy.- Promotes daily, weekly, and monthly marketing events- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts.- Cashier responsibilities.- Cleaning, stocking, and organizing as indicated by daily checklist and operating procedures.- Other duties may be assigned.
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.- Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with the manager regarding any concerns, with attention to guest satisfaction.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to the manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Verifies table inventories and effectively manages table limits. - Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. - Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games and/or Slot operations.- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.- Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Effectively handles customer concerns and requests.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.- Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists with the overall integrity of daily Table Games and/or Slot operations.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Creates an atmosphere that induces guests to have L’Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. - Hires, trains, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives. - Oversees the development of daily schedule to ensure adequate staffing levels for pit and floor operations. - Assists in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations. - Opens and closes games to provide for optimal labor efficiency and customer service. - Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action. - Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are observed at all times. - Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls. - Grants complimentary services to high limit players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers. - Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation.
Responsible for accurately recording daily Audit totals in a timely manner as required by Gaming Control Board. Essential Functions - Audits all areas of the casino/hotel using written checklists and Audit procedures. - Compute totals using adding machines (or calculators) and enter information from receipts into computer. - investigates unusual occurrences and variances and reports them to team leader. - Prepares exception reports for errors and violations of internal controls and gaming regulations or team established SOPs. - Files all documents and computer reports for future reference. - Performs other related duties as assigned.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Responds to guest needs and reports problems to manager.- Assists manager with administrative duties, as assigned. - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. - Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - May be required to perform duties at the Lawrenceburg Event Center (LEC). - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
As a BarBack , you will:Shift: Varies Mid or swings from 11am-3pm --- wage $8.00/hr + Tips- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets.- Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.
As a Casino Barback, you will:Shift: 10:45AM to 7:15PM or 6:00PM to 4:00AM Pay: $9.00 per hour + tips (avg. $100 to $200 per shift)- Assist bartender with various tasks such as, cut and continuously replenish fruit trays; stock liquor, beers, and wines; provide change when needed; and assist with cleanliness of bar.- Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from ServSafe Alcohol training.- Clean and stock glassware, utensils, and bar equipment. Arrange liquor bottles, beer, fruit trays, and glassware to ensure that the bar environment is perceived as clean, organized, and attractive.- Clean bars, work areas, and tables. Produce and complete par lists to requisition liquor and supplies.- Perform other duties as assigned by leadership.
As a Casino Bartender, you will:Shift: Varies Pay: $8.16 per hour + tips (Avg. $150 to $300 per shift in tips)- Recognize guests immediately with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all services and facilities.- Serve wine, bottled or draft beer, and non-alcoholic beverages with proper garnishes. Mix ingredients, such as liquor, juice, soda, water, sugar and bitters to prepare cocktails and other beverages.- Accurately account for and collect payment for all drink orders.- Assist guests with beverage selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.- Perform other duties as assigned by leadership.
