- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. - Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner- Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards- Requires evidence of age of any guest who appears to be under the age of thirty (30)- Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages- Promptly and professionally handles guest issues and communicates problems and concerns to management - Provides guest with property information, promotions, programs and attractions- Promptly notifies designated slot personnel to service slot machines as needed- Ensures assigned station is clean, clear of glassware, bottles and debris- Carries a full tray of beverage out of service well- Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Stocks service wells in accordance to specifications with all product and supplies required- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- Sets up and breaks down service well in accordance to specifications- Maintains a professional and neat appearance at all times in accordance to the department uniform standard- Displays a courteous and friendly attitude to all team members and guests
- Make routine rounds of assigned section on casino floor to obtain beverage orders.- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash.- Provide exceptional guest service.- Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.
The job of a cocktail server is to provide alcoholic beverages to customers at a lounge, nightclub, or bar. Cocktail servers frequently take orders from customers, deliver drinks and food, participate in special events, and make suggestions to customers. They may also clean and stock beverage service stations, collect dirty cups, and report noticeably intoxicated guests to supervisors. In some cases, a cocktail server may also focus on promoting the venue, itemizing bills, and processing payments. The ideal candidate will have had experience in high volume dining/bartending, will have knowledge of mixology, and has great communication skills. ESSENTIAL RESPONSIBILITIES - Prepares and/or serves beverages following standard practices and recipes- Maintains cleanliness and safety of work and guest areas- Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures- Monitors guest consumption of alcohol, intervening as needed according to established practices- Operates the POS system in accordance with established procedures- Coordinates beverage service to maintain an efficient service flow
- Establishes rapport with guests and creates a friendly and fun atmosphere. - Maintains well-groomed appearance in accordance with Food & Beverage Grooming Standards for Cocktail Servers at all times in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for prompt, efficient, and courteous beverage service to casino guests in accordance with HCPN policies, procedures, and standards. - Knowledge of PLCB and RG standards. - Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends. - Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled. - Accurate and efficient use of POS system. - Monitors guests' alcohol intake in accordance with RAMP training. - Assists other Beverage personnel with maintenance such as sidework, opening/closing duties. - Participates as a team member with all servers, bartenders, barbacks, supervisors, and any other casino personnel to ensure efficient operations.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. Essential Functions - Take drink orders from guests- Obtain drinks from station- Garnish and ice drinks as necessary- Serve beverages to guests in the lounge areas or on the gaming floors- Maintain a clean station at all times- Maintain knowledge of current hotel & casino activities, beverage outlets and operations- Follow all check settlement and Casino floor beverage control procedures- Promote good guest relations and always accommodate any reasonable request- Complete tasks dictated by the Supervisor/Team Leader on duty- Other job-related duties as requested
Prairie State Gaming is one of the largest, most respected video gaming terminal operators in Illinois. Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments in the state. Prairie State Gaming is the only Illinois video gaming terminal operator with the financial strength to quickly roll out your games, to back them with the best-in-class support, and the experience to operate in a highly regulated environment. ESSENTIAL RESPONSIBILITIES - Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date- Collect money from slot machines and fill machines- Repair slot machines
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Supervises and manages staff who are responsible for the Compliance department.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.- Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.- Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.- Serve as liaison to the Gaming/Lottery Commission/Board (place your Gaming jurisdiction’s name here) to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.- Participates in preparation of annual license renewal submissions to (place your Gaming jurisdiction’s name here).- Provides training to new and existing staff as needed.- Work with company management and the (place Gaming jurisdiction’s name here) ensure that significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance to (place Gaming jurisdiction’s name here) regulations.- Maintains organized set of detailed records and files to document transactions.- Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.- Compiles reports for (place Gaming jurisdiction’s name) and submits necessary paperwork on behalf of the property, as needed.- Keeps property updated with latest gaming rules and regulation requirements. Ensures property always complies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.\- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES & RESPONSIBILITIES(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Penn Entertainment Inc. way by ensuring every interaction includes our Service Standards and work harmoniously with fellow team members. - Daily interpretations and enforcements of federally mandated reporting requirements of the Code of Federal Regulations (Bank Secrecy Act) and Financial Crimes Enforcement Network (FinCEN).- Minimizes regulatory risk of IRS fines and penalties by maintaining the Title 31 Compliance program so as to ensure the highest level of team member awareness, accurate capturing of currency transactions, effective daily audits of all Title 31 paperwork, and timely filing of all Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) to the IRS and FinCEN, respectively, as required by federal law.- Trains team members, as needed, to ensure thorough knowledge and complete comprehension of federal Title 31 regulations and supplemental property and departmental procedures developed to meet these requirements. Conducts discretionary team member assessments by analyzing Title 31 test scores, exception reports, patterned discrepancies, and accuracy of form completion, recognizing areas of exposure with regard to Title 31 and subsequently providing recommended action to the Director of Compliance. - Continual development and improvement of the property’s Title 31 Compliance Program, to include on-going evaluation of departmental procedures, training materials, and system capabilities of capturing cash-in and cash-out transactions.- Ability to work independently and objectively while exhibiting sound discretion when researching and interpreting federal requirements, educating team members, scrutinizing data, and/or seeking resolution of Title 31 issues.- Ability to thoroughly investigate suspicious activities ensuring the most complete and detailed narrative of events are reported in a timely manner to FinCEN via the Suspicious Activity Report, as well as, demonstrating sound judgment when determining appropriate action(s) necessary with regard to potential guests account status which may include the designation of Gaming Prohibited.- Conducts routine assessments of the property’s Responsible Gaming efforts to ensure compliance with Corporate standards, the American Gaming Associations, and the New Mexico and Nevada Gaming Control Boards standards and Code of Conduct, reporting any identified failures to the Director of Compliance.- Provides assistance with compliance related investigations and audits as assigned by the Director of Compliance.- Manages the administrative maintenance associated with self-ban/trespass guest accounts within the casino management system and report to the Director of Compliance any discrepancies noted.- Performs responsibilities independently, with little supervision while maintaining the ability to make informed and educated decisions.- Queries, audits and maintains custom computer reports, spreadsheets and word documents files.- Performs data entry and utilize scanning software.- Maintains and organizes department files as directed.- Completes special projects as assigned by the Director of Compliance and recommends improvement and/or corrective actions as necessary.- Maintains a positive attitude at all times, supporting the policies of Senior Management.- Maintains strict confidentiality regarding all matters related to M Resort and Zia Park compliance department including areas governed by Penn Entertainment, Inc. Compliance Program.- Adheres to guest service requirement listed above.- Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.- Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Continue professional development of self.- Maintains a high level of professional appearance, demeanor, ethics, and image of self.- Conducts and attends all regular departmental meetings as well as other related meetings.- Completes necessary reports in a timely manner to meet deadlines.- Must be able to work flexible hours including evenings, weekends, and holidays.- Perform related duties as assigned.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.- Provides personalized service and uses guest’s name at least twice during all interactions. - Greets each guest entering restaurant. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Determines guest needs and suggests menu items to enhance service and meet sales goals. - Prepares a variety of food and beverage orders according to established recipes and outlet standards. - Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Must have excellent guest service skills; outgoing personality and demonstrate friendliness and enthusiasm- Demonstrate a complete knowledge of Double Down Dogs offerings; drinks, items, pricing, ingredients, preparation methods, and service techniques- Take and fulfill orders from Guests and anticipate their needs- Safely and effectively use all equipment essential to the position- Responsible for all routine opening, during-service, and closing functions and checklists- Respond to Guest requests or place Guest in contact with appropriate person for assistance
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates with and communicates orders to dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Cook and Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards. - Maintains strict confidentiality in all company matters.
The cook is responsible for all aspects of hot and cold food preparation including production, maintaining quality standards, sanitation, food safety and all other duties that may be assigned by the immediate supervisor. To find success in this position, the candidate should be a skilled multitasker who adheres to food safety codes. While some experience in high volume dining is preferred, the most important characteristics we are looking for are passion, energy, and determination which lead to stellar service and help us continue to expand our brand and ensure an exciting future. ESSENTIAL RESPONSIBILITIES - Possesses intermediate knife skills, including dicing, chopping, slicing with various knife tools- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with department processes and procedures- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
- Prepares batches of food that are cooked to order or kept warm until ordered and sold; this may include such food items as hamburgers or fried chicken.- Operates large-volume cooking equipment such as griddles, grills, or deep fryers.- Prepares, washes, and cuts food to be cooked.- Prepares and cooks food according to instructions provided on food order slips or through verbal directions; verifies the quality and quantity of all orders.- Multitasks by cooking several different orders at once, ensuring that all items are prepared in accordance with customer instructions.- Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.- Performs other related duties as assigned.
