- Observes start and activates stopwatch to time horse training workout. - Observes horse crossing pole markers denoting fractional parts and finish line of workout to note and record time elapsed. - Register the horse training workouts with the track Racing Secretary and enters the workouts into the computerized database that places the workouts in the daily program. - Responsible to work with the Racing Secretary and Stewards to alert trainers which horses may require workouts in order to enter the race, if that horse has been idle from racing and training for more than 30 days. - Must operate several stop watches at one time and accurately record the workouts down to the hundredths of a second. - Must be available seven days a week for horse training workouts.
ESSENTIAL DUTIES & RESPONSIBILITIES - Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure) - Clocks and records work out times of horses during training to race a specified distance - Observes signal for official start and activates stopwatch to time work out - Observes horse crossing markers denoting fractional parts and finish line of work outs to note and record time elapsed - Compares recorded results with those obtained by automatic electronic timer and reports differences to racing officials - Writes daily report of name of horse and fractional and total time required for each work out to submit to track officials - Stands at the GAP by the racetrack and collects work out cards from horsemen– immediately reports via radio to the upstairs head clocker horses name, trainer, distance to be worked and any significant markings or colorings to help identify horse being worked - Maintains all work out cards and brings them to the racing office daily to match with eaHeaHeadClockers work tab - Presents oneself as a credit to the Company and encourages others to do the same - Adhere to all departments/company/racing commission policies and procedures - Performs all other related and compatible duties as assigned SUPERVISORY RESPONSIBILITIES This position has nosupervisory responsibilities.
- Greet and seat guests utilizing established guest service guidelines- Answer phone and coordinate reservations, special guest requests, and messages- Respond to guest requests or place guest in contact with appropriate person for assistance- Answer guest questions in regards to menu items, pricing, specials and promotional events- Assist servers and bussers when needed
- Make routine rounds of assigned section on casino floor to obtain beverage orders.- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash.- Provide exceptional guest service.- Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. - Take drink orders from guests- Obtain drinks from station- Garnish and ice drinks as necessary- Serve beverages to guests in the lounge areas or on the gaming floors- Maintain a clean station at all times- Maintain knowledge of current hotel & casino activities, beverage outlets and operations- Follow all check settlement and Casino floor beverage control procedures- Promote good guest relations and always accommodate any reasonable request- Complete tasks dictated by the Supervisor/Team Leader on duty- Other job-related duties as requested
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
ESSENTIAL DUTIES AND RESPONSIBILITIES- Resolve service problems according to guidelines.- Appear in publicity photos.- Promote casino events and programs.- Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round.- Monitor guest consumption of alcohol and intervene as needed according to guidelines- Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift.- Maintains clean and stocked workstation.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Meet department uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before September 31st, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through September 31st, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before September 31st, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food, and prices.- Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register.- Explains the ingredients in the various beverages.- Carries on a friendly conversation with the guests as coffee is prepared. - Prepares for the next shift by filling the supplies and cleaning and sanitizing the workstation and equipment.- Works as a Barista making coffee, blended beverages, etc. - Works the cash register and maintains an accurate bank. - Maintains cleanliness of designated areas.- Adheres to all company standards, policies, and procedures. - Completes assigned side work and any additional daily tasks.
- Provides excellent guest service while making quality, hand-crafted beverages.- Responsible for educating guests about our premium coffees, teas, gelatos, and menu items.- Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques. - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main Credit cage.- Delivers guest orders.- Ensures guest satisfaction through food quality checks and responds to guest complaints.- Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety.- Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters.
Prairie State Gaming is one of the largest, most respected video gaming terminal operators in Illinois. Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments in the state. Prairie State Gaming is the only Illinois video gaming terminal operator with the financial strength to quickly roll out your games, to back them with the best-in-class support, and the experience to operate in a highly regulated environment. ESSENTIAL RESPONSIBILITIES - Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date- Collect money from slot machines and fill machines- Repair slot machines
- Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs. - Coordinates regulatory activities to provide optimum support to all departments and manager. - Processes renewal submissions for the Iowa Racing and Gaming Commission. - Maintains organized set of detailed records and files to document transactions. - Assists in compilation of reports for the Iowa Racing and Gaming Commission and assists in submission of necessary paperwork on behalf of manager, as needed. - Responsible for tracking and maintaining Iowa Racing and Gaming Commission approval documentation for any property matters.- Performs research, as necessary, for tasks ranging from small daily projects and questions to large-scale implementation procedures; reports findings to manager.- Assists in Audit of Self-Exclusion program, as necessary. - Maintains necessary compliance logs and ensures they are updated. - Assists in Audit of Responsible Gaming, CTR, and SARC and/or Title 31 programs, in accordance with property’s established compliance guidelines. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES & RESPONSIBILITIES(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Penn Entertainment Inc. way by ensuring every interaction includes our Service Standards and work harmoniously with fellow team members. - Daily interpretations and enforcements of federally mandated reporting requirements of the Code of Federal Regulations (Bank Secrecy Act) and Financial Crimes Enforcement Network (FinCEN).- Minimizes regulatory risk of IRS fines and penalties by maintaining the Title 31 Compliance program so as to ensure the highest level of team member awareness, accurate capturing of currency transactions, effective daily audits of all Title 31 paperwork, and timely filing of all Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) to the IRS and FinCEN, respectively, as required by federal law.- Trains team members, as needed, to ensure thorough knowledge and complete comprehension of federal Title 31 regulations and supplemental property and departmental procedures developed to meet these requirements. Conducts discretionary team member assessments by analyzing Title 31 test scores, exception reports, patterned discrepancies, and accuracy of form completion, recognizing areas of exposure with regard to Title 31 and subsequently providing recommended action to the Director of Compliance. - Continual development and improvement of the property’s Title 31 Compliance Program, to include on-going evaluation of departmental procedures, training materials, and system capabilities of capturing cash-in and cash-out transactions.- Ability to work independently and objectively while exhibiting sound discretion when researching and interpreting federal requirements, educating team members, scrutinizing data, and/or seeking resolution of Title 31 issues.- Ability to thoroughly investigate suspicious activities ensuring the most complete and detailed narrative of events are reported in a timely manner to FinCEN via the Suspicious Activity Report, as well as, demonstrating sound judgment when determining appropriate action(s) necessary with regard to potential guests account status which may include the designation of Gaming Prohibited.- Conducts routine assessments of the property’s Responsible Gaming efforts to ensure compliance with Corporate standards, the American Gaming Associations, and the New Mexico and Nevada Gaming Control Boards standards and Code of Conduct, reporting any identified failures to the Director of Compliance.- Provides assistance with compliance related investigations and audits as assigned by the Director of Compliance.- Manages the administrative maintenance associated with self-ban/trespass guest accounts within the casino management system and report to the Director of Compliance any discrepancies noted.- Performs responsibilities independently, with little supervision while maintaining the ability to make informed and educated decisions.- Queries, audits and maintains custom computer reports, spreadsheets and word documents files.- Performs data entry and utilize scanning software.- Maintains and organizes department files as directed.- Completes special projects as assigned by the Director of Compliance and recommends improvement and/or corrective actions as necessary.- Maintains a positive attitude at all times, supporting the policies of Senior Management.- Maintains strict confidentiality regarding all matters related to M Resort and Zia Park compliance department including areas governed by Penn Entertainment, Inc. Compliance Program.- Adheres to guest service requirement listed above.- Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.- Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Continue professional development of self.- Maintains a high level of professional appearance, demeanor, ethics, and image of self.- Conducts and attends all regular departmental meetings as well as other related meetings.- Completes necessary reports in a timely manner to meet deadlines.- Must be able to work flexible hours including evenings, weekends, and holidays.- Perform related duties as assigned.
- Safeguard all assets of the company.- Manage, direct, and supervise all personnel assigned to accounting operations- Responsible for the production of daily and monthly management reports, financial statements, and other financial information.- Review financial and statistical reports for accuracy.- Work closely with department heads, general manager, and compliance manager to ensure compliance with internal controls.- Prepare financial information and schedules for internal and external reporting.- Respond to regulatory and audit issues and requests.- Assist the Vice President of Finance/CFO as needed.- Review and approve Accounts Payable invoices; signs Accounts Payable checks.- Serve as a leader for team members while fostering teamwork, team member morale, motivation and open communication. - Provide direction and support for all staff to achieve Company goals and objectives through the fair and consistent application of policies and procedures. - Endorse the business objectives, ethics and values of the company. - Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. - Manage and direct the financial activities within the property including income control, accounts payable, accounts receivable and payroll. - Responsible for the preparation of the capital and operating plans and in the evaluation of the results of the operations. - Responsible for all capital expenditure approval, cost tracking and reporting. - Provide assessments of economic impact of proposed transactions.- Must adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Controller - Dual Property Hollywood Casino Gulf Coast & Boomtown Biloxi Looking for a high energy, analytical, and customer service driven individual to join our team. Must love to train, learn, and engage. We are a 24/7 hour/day business and candidate must be willing and able to work a flexible schedule. Accounting knowledge and management experience is a must with a minimum of 5 years’ experience in each. This position will oversee a combination of front facing and back of house departments and will be a finance business partner to all departments on the property. Candidate should be forward looking and on career path for growth and development. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of the Finance Department.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Complete and interpret analysis that promotes revenue driving initiatives or expense controls, culminating in actionable recommendations.- Develops and maintains communication vehicles to distribute operating metrics and analytical findings.- Responsible for financial compilations (budget, operational reviews, etc) and development of presentations.- Interprets budgets to management.- Responsible for end of month property financial close process, including review and audit of account analysis, cash management and revenue audit. - Prepares reports which summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations.- Advises management on matters such as effective use of resources and assumptions underlying budget forecasts.- Arranges for audits of company’s accounts.- Prepares reports required by regulatory agencies.- Examines accounts and records and computes taxes owed according to prescribed rates, laws, and regulations.- Completes form for tax refunds; ensures that organization complies with tax payment, information reporting, and other taxing authority requirements.- Oversee property and corporate goals designated for departments under responsibility.- This position will include front facing oversight and must have exceptional customer service skills.- Responsible for user training on the following systems: Oracle, Coupa, Kronos, PSC.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to the Executive Team. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Additional duties/responsibilities as assigned.
- Responsible for supervising staff and the overall daily management of the Accounting/Finance and Count Team departments- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Establishes, or recommends to management, major corporate economic strategies, objectives, and policies for the property- Assists in preparation of monthly financial statements in accordance with GAAP, including review and audit of account analysis, cash management, and revenue audit- Ensures timely audits of revenue accounting- Provides management with timely review of organization’s financial status and progress in its various programs and activities- Prepares reports required by regulatory agencies- Collects and analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses - Maintains Financial Accounting, Accounts Payable, Fixed Asset, Payroll, and CDS systems which provide control of revenues and expenditures- Develops and implements cost control measures- Advises management on matters such as effective use of resources and assumptions underlying budget forecasts- Works with management in strategic planning or new product development- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Prepare and display/plate foods as venue requires including banquets, receptions, buffets, a la carte in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Report to Sous Chef at start of shift to receive instruction as to daily specials and menu changes. - Set up mise en place as per posted instructions. - Report any spoilage or shortage to Sous Chef immediately. - Prepare recipe per standardized recipes and production sheets. - Prepare plated menu items as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. - Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling. - Perform well under pressure, meeting production schedules and fulfilling requisitions in a timely manner. - Maintain work station and all storage areas in accordance with HCPN Standards and PA Department of Health Standards.- Assist in other areas of the kitchen as instructed by Sous Chef. - Complete assigned shift by properly storing all perishable foods and reporting to Sous Chef for closing details. - Maintain a consistent and regular attendance record.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates with and communicates orders to dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Cook and Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards. - Maintains strict confidentiality in all company matters.
