- Responsible for enhancing the growth of gaming revenues through the development of our customer base. Maintains relationships with existing guests through personal contact by phone and in person.- Markets our gaming product, and participates in social events and special promotions for VIP guests - Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift- Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability- Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with VP to make changes if necessary to achieve end result- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction - Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same- Performs all other related andcompatible duties as assigned
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides oversight for the gaming floor on their assigned shift. - Effectively handles customer concerns and requests.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games and/or Slot operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall integrity of daily Table Games and/or Slot operations; provides oversight for the gaming floor. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Guest Service RequirementOur philosophy at Boomtown Casino in Bossier City is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Boomtown team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.Safety Requirement:Safety is a core value at Boomtown Casino. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.Position SummaryMaintains cleanliness in all public areas of the Casino, guest and team member restrooms and team member restaurant as well as responds to guest requests while working on the Casino floor. Works closely with the Captain of the Watch, and/or Supervisor on duty. Follows the basic quality and cleanliness standards for Boomtown Casino & Hotel.Duties and Responsibilities- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Boomtown Casino. (Continually)- Adhere to established department and property policies and procedures regarding guest service standards. (10%)- Clean restrooms, mirrors, sinks, counter tops, walls, cigarette urns, toilets/urinals and replace toilet tissue, soap, lotion and refills paper towel dispensers. (20%)- Empty trash bins and picks up loose papers from floors, sinks and counter tops as well as sweeps and mops floors. (10%)- Clean and polish all furniture, marble, brass, stainless stell, brass floor plates, and entrance door brass and kick door brass plates. (10%)- Cleans/dust all slot machines, which will include the facing, bases, and chairs of the slot machine. (5%)- Cleans and sweep around all pit tables as needed. (5%)- Clean all escalators and elevators, brass, lighting, walls, carpeting, and dust all Casino lighting and lampshades. (5%)- Know where all facilities in the Casino are. (5%)- Clean windows and window ledges where need as directed by EVS Supervisor. (5%)- Clean and sanitize all public telephones within the Casino areas. (5%)- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. (10%)- All other duties as assigned.- Licensing RequiredNone Important NoticeThis job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Based on business needs or guest service objectives, the incumbent in this position may be asked to perform other duties in addition to those listed above.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino. - Adhere to established department and property policies and procedures regarding guest service standards. - This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. - Assure the securing of company funds, provide accurate and courteous guest service. - Redeem coins/tokens, cash checks, and supply information to guests. - Maintain and assure the proper routing of the department’s paperwork. - Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart. - Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association. - Be prepared to work in adverse conditions, over-time, nights, weekends and holidays. - Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department. - Maintain uniform in order to present a neat, clean and professional appearance. - May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks. - Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window). - Maintain a neat, safe and organized work Ameristar. - Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg. - implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - All other duties as assigned.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - All other duties as assigned.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences.- Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of Internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - All other duties as assigned.
- Develop potential business leads as well as actively pursue new business through cold calls and/or visits to local business and sales contacts. - Responsible for promoting, planning, coordinating, and supervising the execution of all event functions ensuring a top-notch guest experience. - Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking and other community marketing techniques. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Evaluates client needs, conduct research and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs. - Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs. - Coordinates meeting or function space design with the Banquet Manager and Special Events. - Produce menu and event proposals based on the specific needs of the clients in order to ensure the profitability of each event. - Rent and coordinate with outside vendors to ensure proper planning and execution of events (audio visual equipment, flowers, dance floors, tables, chairs, etc.). - Develops implements and manages operational goals and monitors achievements of performance and profit objectives. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters. - Answers banquet/catering phone, schedules appointments for clients to inspect function site, receives confirmed contracts/deposits, prepare Banquet Event Order forms and maintain client/event files. - Record deposits, forward checks to Accounting and coordinate billing and credit approval for Catering Clients. - Coordinates daily and weekly catering meetings. - Oversees preparation of weekly Banquet Event Calendars and ensure the accuracy of such. - Distribute all Banquet Event Order forms and Banquet Event Calendars. Update Hospitality Vice President, Directorof Banquets, Director of Food and Beverage, Executive Chef, Banquet Manager, Room Service Manager and all other appropriate departments with detail changes.
An exciting opportunity to be a part of the Group Sales Team at the Lawrenceburg Event Center located at the DoubleTree by Hilton in Downtown Lawrenceburg! - Adheres to all departmental and property policies and procedures regarding guest service standards.- Fields and returns sales calls; sends out sales information based on group inquiries.- Makes outside sales calls and assists with the follow-up of letters and phone calls.- Prepares sales proposals and contracts; closes sales and arranges payment terms.- Details catering group arrangements and prepares BEOs (Banquet Event Orders); distributes and routes BEOs, including revisions.- Conducts property tours for prospective customers.- Assists with follow-up on all groups and catering sales, including correspondence and phone calls.- Produces and distributes required daily, weekly, and monthly sales reports. - Participates in outside functions- Trade Shows, Bridal Fairs, Events, etc., as directed.- Develops and maintains proficiency in the Catering Sales software system. - Assists with billing problem research.; resolves service issues according to established guidelines.- Books Group Reservations including checking availability and quoting rates; enters Group Master and Rooming Lists; prepares contract supporting documents.- Manages the group blocks, including direct contact with the customers to keep them up to date. - Attends all required meetings and training programs as scheduled.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all company matters.
- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products. - Clean and sanitize work stations and equipment. - Perform job duties in a safe manner; report any potential safety hazards to management staff. - Stocking of all products, as needed, during shift and at end of shift. - Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift. - Prepare and serve varied menu items of the restaurant. - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed. - Maintain Celebrity Grill storage areas in walk-in unit and dry storage area. - Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitor disposal of garbage and cardboard to respective dumpster at dock. - Provide positive communication and use Red Carpet Training skills with every patron and co-worker. - Perform duties in a safe manner; report any potential safety hazards to management staff.
- Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products. - Clean and sanitize work stations and equipment. - Perform job duties in a safe manner; report any potential safety hazards to management staff. - Stocking of all products, as needed, during shift and at end of shift. - Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift. - Prepare and serve varied menu items of the restaurant. - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed. - Maintain Celebrity Grill storage areas in walk-in unit and dry storage area. - Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitor disposal of garbage and cardboard to respective dumpster at dock. - Provide positive communication and use Red Carpet Training skills with every patron and co-worker. - Perform duties in a safe manner; report any potential safety hazards to management staff.
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
- Pay: Starting at $17.50 per hour based on experience.- Must be able to work a flexible schedule including evenings, weekends, and holidays.- Reports to Lead Cook, and works with Cooks for job assignments for the day.- Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must have understanding of food cost formulas.- Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.
- Pay: Starting from $18.50 per hour, depending on experience- Reports to Lead Cook, and works with Cooks for job assignments for the day.- Must be able to work a flexible schedule including evenings, weekends, and holidays.- Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must have understanding of food cost formulas.- Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.- Reports to Lead Cook, and works with Cooks for job assignments for the day.- Must be able to work a flexible schedule including evenings, weekends, and holidays.- Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must have understanding of food cost formulas.- Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing.- Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.
***This position qualifies for a $5000 sign on bonus*** - Property offers guests a variety of dining choices from fine dining to casual sit down and quick grab and go options.- Paid Time Off- Medical/Dental/Vision - offered on day one of employment- 401(k) with company match- Growth opportunities to expand culinary knowledge and leadership capabilities- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
The following and other duties may be assigned as necessary: - Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper lifting).- Responsible for monitoring/implementation of garbage separation and disposal as per standards.- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.- Responsible for visibility to customer, soliciting/requesting feedback on food quality, and responding to guest concerns appropriately and professionally to resolve any issues.- Responsible for development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.- Presents oneself as a Credit to company and encourages others to do the same.- Performs all other related and compatible duties as assigned.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service.- Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant.- Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
