- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling).
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
This position qualifies for the following:$1,500 Sign-On BonusPLUSRelocation Assistance* of 10% of base salary amount.Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use ACES Service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- May be required to perform duties at the Lawrenceburg Event Center (LEC).- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: This job may or may not have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Work with M Resort staff and Ticketmaster to prepare event programming, ticket holds, and other event ticketing needs - Assist with box office operations during performances (including preparation of box reports, Box Office Statement and actively participate in Event Settlements) - Ensure ADA Compliant Ticketing Practices - Communicate regularly with TicketMaster staff, The M Resort Ticketing staff, customers and affiliated parties - Assist Clients, Ticketmaster Rep and The M Resort with event programming, ticket holds, ticket account and other ticket details - Process ticketing arrangements for promoters, theatre departments, and affiliated parties - Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns - Assist with monitoring of ticket sales and maintenance of ticketing system - Track and reconcile ticket stock inventory - Resolve customer service issues as necessary - Maintain accurate box office accounting records and archives - Receive and maintain incoming group sales requests and process invoices to completion. - Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues - Prepare reports for settlement and archival purposes - Ticketing/box office duties as assigned by management - Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Observes start and activates stopwatch to time horse training workout. - Observes horse crossing pole markers denoting fractional parts and finish line of workout to note and record time elapsed. - Register the horse training workouts with the track Racing Secretary and enters the workouts into the computerized database that places the workouts in the daily program. - Responsible to work with the Racing Secretary and Stewards to alert trainers which horses may require workouts in order to enter the race, if that horse has been idle from racing and training for more than 30 days. - Must operate several stop watches at one time and accurately record the workouts down to the hundredths of a second. - Must be available seven days a week for horse training workouts.
Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. Essential Functions - Take drink orders from guests - Obtain drinks from station - Garnish and ice drinks as necessary - Serve beverages to guests in the lounge areas or on the gaming floors - Maintain a clean station at all times - Maintain knowledge of current hotel & casino activities, beverage outlets and operations - Follow all check settlement and Casino floor beverage control procedures - Promote good guest relations and always accommodate any reasonable request - Complete tasks dictated by the Supervisor/Team Leader on duty - Other job-related duties as requested
As a Cocktail Server, you will:Shift: Swing 3:30pm-Midnight; Closer 7:00pm - 3:30am -- Wage $6.05/hr + Tips - Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash- Provide exceptional guest service.- Attempt to limit problems related to guest's excessive drinking by providing responsible service.
As a Cocktail Waitress, you will:Shift: 10:45AM to 7:15PM or 6:45PM to 3:15AM Pay: $6.00 per hour plus tips (Avg $150 to $300 in tips per shift)- Make routine rounds of assigned section on casino floor to obtain beverage orders.- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash.- Provide exceptional guest service.- Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Inspects all areas of responsibility for safety and maintenance needs and reports to leader as needed. - Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets. - Communicates closely with Lead / Food & Beverage Assistant Shift Manager / Manager on all operating issues. - Keeps all kitchen areas clean, sanitized and organized. Uses proper labeling and rotation of all ingredients to prevent food waste. - Understand and articulate food and beverage menus. - Input all food andbeverages into MICROS system. - Serve guests food and beverage. - Maintains and ensures safety, sanitation, and presentable cleanliness for station, work area, and equipment used for preparation.
As a BARISTA you will:Shift: 9:00am - 5:00pm -- Wage: $10.15/hr + Tips - Provides excellent guest service while making quality, hand-crafted beverages- Responsible for educating guests about our premium coffees, teas, gelatos, and menu items.- Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques. - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main Credit cage.- Delivers guest orders.- Ensures guest satisfaction through food quality checks and responds to guest complaints.- Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety.- Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters.
SIGN ON BONUS $3,000.00- Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date. - Must submit to an independent background check including but not limited to criminal, driving and financial history. - Strong moral character and work ethic. - Experience with money handling and accountability documentation - Strong technical repair experience (coin-op amusement and video gaming terminal repair experience a huge plus) - Computer, smart phone, Excel/Word, and internet skills are required. - Strong basic math skills are needed - Must be organized and capable of filling out necessary paperwork clearly, completely and able to meet deadlines.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Serve as point of contact with regulatory agencies, including the Ohio Lottery Commission, Ohio State Racing Commission, and Ohio Casino Control Commission- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Compliance Department.- Audit MTL, MIL, CTRs and SARs.- Document and send audit violations for Compliance.- Investigate submitted suspicious activity referrals and back of house suspicious activities.- File CTRs and SARs through BSA E-filing process.- Audit VEP entries in our player tracking systems.- Manage Responsible Gaming program.- Review and edit SAR narratives.- Complete and submit periodic reports to Penn Entertainment Corporate.- Submit notifications to the state regulatory bodies.- Obtain information for and respond to subpoenas.- Maintain Customer Due Diligence investigations and record keeping.- Maintain compliance with the Lottery Commission Regulations, Ohio Casino Control Sports Gaming Regulations, and the company’s System of Internal Controls and Sarbanes-Oxley requirements.
- Research, understand, and work within the guidelines of Title 31, Internal Controls, and State/Federal Regulations- Maintain Title 31 Compliance; including but not limited to, accurate and timely completion of the daily Title 31 Audit and the filing of CTRs and SARs- Responsible for assisting in the training, implementation, and enforcement of the property’s AML and Responsible Gaming programs.- Identify AML/BSA risk and recommend mitigating controls.- Assist in regularly reviewing and recommending updates to the property’s AML program, to comply with industry best practices.- Timely issuance and tracking of departmental incident reports.- Record retention of Title 31 documentation as required by the Bank Secrecy Act and Ameristar Casino’s document retention policy.- Assist with in-house investigations and routine audits.- Research and document inquiries from Federal and State regulatory agencies, court systems, and taxing authorities.- Assist with routine assessments of the property’s Responsible Gaming efforts to ensure compliance with the American Gaming Associations Code of Conduct and Corporate Policy (i.e., placement of brochures, signage, literature, TM surveys). Report any identified failures to the Director of Regulatory Compliance.- Act as the point of contact for compliance related matters, in the absence of the Director of Regulatory Compliance.- Maintain strict confidentiality regarding all matters related to the compliance department.- Assist in the maintenance of the Exclusion program.- Complete special projects and other duties, as assigned.Starting at $25.00/ hour Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
