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General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve...
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General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve...
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- Responsible for the direction of the Grab & Go outlet. - Develops people to provide exceptional service, products and value to the company guests while maximizing profitability - Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property - Can respond to changes in planning assumptions and alter plans as necessary  - Can formally present updates to plans and provide appropriate explanations and solutions to variances - Provides leadership and demonstrates...
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- Responsible for providing guidance and daily supervision to staff in the back of house Buffet department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Supports maintaining of cost control methods and...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control...
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- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
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- Deliver internal and external guest service following the ACES model (Acknowledge with a friendly & timely greeting, Convey positivity and knowledge, Engage with the guest and provide an amazing and clean guest experience, Show Appreciation and offer a personalized farewell.)- Creates an atmosphere that induces guest to have L’Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining VIP customer database and acts as a mentor to the team to provide superior customer service. - Hires, trains, motivates, evaluates and directs team members in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.- Establishes department standards, guidelines, and objectives and maintains administrative...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Tunica and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and...
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The Director of Construction for the Iowa region is responsible for the development and implementation of Capital Projects (New, Remodel and R&M) from Concept Stage through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, and the day-to-day management and on-site coordination of Capital Projects. Also partners with the VP of Design & Construction, Departmental Project Leaders and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the...
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The Director of Construction for the Iowa region is responsible for the development and implementation of Capital Projects (New, Remodel and R&M) from Concept Stage through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, and the day-to-day management and on-site coordination of Capital Projects. Also partners with the VP of Design & Construction, Departmental Project Leaders and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the...
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Manage daily maintenance and repairs on all building mechanical systems, equipment and tools, public areas, guest rooms and central plant.- Write capital for major repairs and equipment purchases.- Prepare budgets for yearly department expenditures.- Responsible for the proper scheduling of team members, ensuring a high level of guest service while maintaining control of labor costs.- Manage maintenance of all HVAC’s, kitchen, electric, gas, and steam powered equipment, energy management equipment and operation of like safety systems throughout property.- Manage all outside grounds to include cleaning and maintenance.- Ensures consistent, high quality maintenance standards are maintained for the...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Conducts a...
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- Responsible for directing the overall operations and staff of the Finance department in the following areas; GL, Warehouse, Cage, and Soft Count.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Responsible for the development, maintenance, and documentation of the Accounting System of internal Control. - Plans, coordinates, and executes an efficient...
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- Oversee all financial matters of the property - Oversee departments under Finance including: accounting, planning & analysis, revenue audit, casino cage, receiving/ warehouse, retail and Count. - Key member of the property executive team and is involved in the development and execution of key operating strategies. - Responsible for the preparation and review of all monthly quarterly and annual financial statements, account reconciliations and tax returns. - Work closely with department leaders to review financial statements, regulatory audit findings and other analysis. - Responsible for the preparation of the property’s annual budgets, internal management reports and other financial analysis. - Oversee internal and external audits, state and local tax audits and reviews...
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• Plan, direct, supervise, and coordinate work activities of staff relating to employment, compensation, labor relations, and employee relations• Identify staff vacancies and recruit, interview and select applicants• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems • Draft, deliver and present communications regarding human resources policies and practices• Educate...
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SUMMARY:The Director of Regional Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate. The Director of Regional P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities for our three properties in Central Pennsylvania: Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown and Hollywood Casino York. ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties. - Partners with regional, property, and corporate leadership to provide insight and recommendations...
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This role supports Hollywood Casino St. Louis and River City Casino. The work location is flexible, with a fully remote arrangement available for the right individual.- Directs the Planning and Analysis function to include all marketing and gaming analysis, the annual plan, and quarterly forecasts. - This position supports Vice Presidents and Directors in all marketing and gaming P&L centers to evaluate their business profitability. - Provides analysis and recommendations to Sr. Executives of all mailings, property player parties, and other database-driven programs to increase guest retention and loyalty. - Serves as key-user for WiNet and Marketing Workbench and is able to perform analysis by using Access database. - Provides analysis and recommendations for all gaming and...
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- Responsible for directing the overall operations and staff of the Technology department. - Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Collaborate closely with the corporate Technology organization regarding cross functional...
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- Preparing tableware for washing - Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors- Washing walls and ceiling tiles - Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine - Stacking and stores clean dishes in proper kitchen areas- Recognizing and using appropriate chemicals- Cleaning all floors.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities...