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- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
- Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for assessing,...
The following and other duties may be assigned as necessary:- Strategic Planning– Develop and execute strategies to optimize the casino’s operation, drive revenue growth, and improve guest satisfaction.- Team Leadership – Recruit, train, develop and supervise table games, slot and poker team members. In addition, create a culture where team members at all levels in the department are engaged and connected to the Penn Entertainment Values. Ensure that all team members are compliant will all training requirements. Identify and develop departmental talent.- Regulatory Compliance– Ensure that the casino’s operations comply with all relevant policies, internal controls, law, regulations and licensing requirements.- Financial Management – Partner with VP of Casino Ops to prepare and...
- Responsible for directing the overall operations and staff of the Facilities department. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Conducts a daily inspection of the property to ensure that it is clean, attractive, and fully functional; implements immediate remediation of problems. - Schedules repair, maintenance, and installation of machines, tools, and...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Facilities departmentwho oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops,implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. -...
- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of...
- Be responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- The responsibility for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for the development,...
- Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards...
- Responsible for designing and executing marketing strategies for the properties to promote customer awareness and casino image in order to maximize revenue.- Works closely with Vice President of Marketing to design, implement, and oversee overall strategies for all areas of responsibility.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. - Makes changes if necessary to achieve end result.- Lead departments through active participation. - Manages outside agencies to ensure timely and precise program execution. - Management accountability...
- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure...
- Compile property wide operations performance reporting, analyze the results and communicate findings to property management (i.e. Human Resources, Finance, Executive Management Team, and Operations) - This responsibility will include the reporting and analyzing of revenue and costs generated as a result of specific events with an overall analysis of the impact or profitability of each event - Provide reports of statistical analysis, including information in the form of graphs, charts, and tables to Executive Management - Identify relationships and trends in data in the region, as well as any factors that could affect the future results- Analyze and interpret statistical data in order to identify significant differences in relationships among sources of information - Prepare...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events/parties to create guest loyalty and return guest visits.- Administers and oversees player...
FUNCTION AND SCOPEThe Director of Player Development oversees VIP player experience and Player Development operations at River City Casino Hotel; a 90,000 square foot gaming floor with a luxurious 200 room hotel, 1400 seat entertainment center with an assortment of dining options plus a sports book planned for 2025. They will drive revenue growth while optimizing reinvestment and executing enterprise-wide VIP initiatives. The Director of PD will ensure strong employee and guest engagement while managing a dynamic team across premier gaming, hospitality, and entertainment complex. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Directs the overall operation and Player Development team of the Player Development department....
- Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and adhering to gaming regulations.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls.- Maintains knowledge and ensures enforcement of all gaming laws and...
The dishwasher is responsible for washing and drying dishes, cookware, and kitchen utensils by hand or using a dishwasher. They also clean meat slicers, ovens, fridges, cooker hoods, and other kitchen equipment. They wash and disinfect kitchen floors and surfaces, remove kitchen waste, and provide assistance to cooks/chefs and other kitchen personnel where necessary. ESSENTIAL RESPONSIBILITIES - Inspects, operates, and troubleshoots utility machinery/equipment- Completes work requests when needed - Cleans up after banquets- Distributes appropriate dishware assigned to a specific function and verifies items returned- inspects equipment used for transporting materials for events and reports any damages- Maintains inventory of dishware- Organizes storerooms and chemical...
The dishwasher is responsible for washing and drying dishes, cookware, and kitchen utensils by hand or using a dishwasher. They also clean meat slicers, ovens, fridges, cooker hoods, and other kitchen equipment. They wash and disinfect kitchen floors and surfaces, remove kitchen waste, and provide assistance to cooks/chefs and other kitchen personnel where necessary. ESSENTIAL RESPONSIBILITIES - Inspects, operates, and troubleshoots utility machinery/equipment- Completes work requests when needed - Cleans up after banquets- Distributes appropriate dishware assigned to a specific function and verifies items returned- inspects equipment used for transporting materials for events and reports any damages- Maintains inventory of dishware- Organizes storerooms and chemical...
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Dishwasher, you will:Shift: 3:00pm - 11:30pm | Pay: Starting at $14.00 per hour- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware....
As a Dishwasher you will,Shift: Varies | Pay: $14 per hour- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment.- Maintains hood vent system and ovens.- Cleans and sanitizes all garbage cans.- Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g., china, glass, silver, cooking equipment, and utensils).- Ensures the cleanliness of all floors, walls, dishes, pots, etc.- Ensures “Wet Floor” signs and other markers are used.- Ensures kitchen workers have and use the proper equipment necessary for the job (e.g., gloves, goggles, cleaning solutions, etc.).-...
- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Stocks serving stations with utensils - Maintains safe working conditions and practices in the kitchen and eating area. - Must be...