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- Responsible for the strategic human resource planning to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries- Responsible for hiring of all team members (approximately 1200) for the successful opening of the casino, training, employee relations, employee engagement, succession planning, compensation planning, retention strategies, benefit and HR administration- Participate in the development of the property's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on people- Evaluate and advise on the impact of long range planning of new programs/strategies and...
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This role supports Hollywood Casino St. Louis and River City Casino. The work location is flexible, with a fully remote arrangement available for the right individual.- Directs the Planning and Analysis function to include all marketing and gaming analysis, the annual plan, and quarterly forecasts. - This position supports Vice Presidents and Directors in all marketing and gaming P&L centers to evaluate their business profitability. - Provides analysis and recommendations to Sr. Executives of all mailings, property player parties, and other database-driven programs to increase guest retention and loyalty. - Serves as key-user for WiNet and Marketing Workbench and is able to perform analysis by using Access database. - Provides analysis and recommendations for all gaming and...
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- Responsible for directing the overall operations and staff of the Technology department. - Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Collaborate closely with the corporate Technology organization regarding cross functional...
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- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats.- Sweeps, scrubs and mops all kitchen floors and walls to remove food, debris and grease.- Cleans behind and under all equipment.- Maintains hood vent system, ovens and cleaning of equipment.- Cleans and sanitize all counters, shelves and garbage cans.- Becomes well versed in all ware washing equipment operation and maintenance- Reports all equipment malfunctions to appropriate supervisor. - Washes all dishes, glassware, silver, kitchen ware and utensils as needed- Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).- Ensures that all F&B venues are cleaned to Health Department Standards.- Assists other venues with cleaning projects...
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- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Dishwasher, you will:Pay: $15.00 per hour | Shift: Varies - Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware. - Sets up...
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure)- Responsible for learning and understanding the use of all chemicals used in kitchen operations- Must follow specific daily station assignments checklists as directed by Executive Steward and F&B Management- Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties- Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Support the internal and external recruitment efforts for the property accordingly. - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assist in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action.- Ensure...
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General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising, grilling, and a high level of skillet/sauté work. - Knowledge of all kitchen equipment, including but not limited to adjusting thermostat controls to regulate the temperature of ovens, broilers,...
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Essential Duties & Responsibilities:- Wash all dishes, glassware, silver, kitchenware and utensils as required.- Maintain all back of the house areas in a clean and orderly fashion.- Perform deep cleaning as assigned by supervisor.- Become well versed in all ware washing equipment operation and maintenance.- Adhere to all Corporate and local policies, procedures, and operating guidelines.- Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.- Performs other...
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- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...
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Full-Time or Part-Time Opportunities AvailableWhat does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash...
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- Responsible for stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Prepares and serves food to customers. - Serves alcoholic and non-alcoholic...
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- Adheres to all departmental and company policies and procedures regarding guest service standards. - Assists sick or injured patrons and team members; performs CPR as necessary. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Operates Security Dispatch...
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Provides supervision of all EMS Staff, provide guidance and maintain property licensing requirements as it relates to the EMS function, meet regulations with racing commission, and scheduling for racing and exercise days. - Responsible for providing guidance and daily supervision to staff in the EMS department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Responsible for developing & maintaining the EMS Staff Schedule. - Monitors & maintains EMS supplies/equipment and ensures setup of ambulance throughout the season. - Ensures compliance with all...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Troubleshoot mechanical, electrical, and plumbing issues across the property- Install or reconfigure electrical circuits as needed- Complete work orders promptly and accurately- Install new layouts for gaming tables as required- Read and interpret blueprints, schematics, and one-line diagrams- Conduct daily property walkthroughs and perform necessary repairs- Replace lighting fixtures and bulbs throughout the property- Operate machinery and equipment such as forklifts (training provided if necessary)- Provide courteous and professional service to guests and team members- Take initiative in identifying and correcting unsafe work practices or facility conditions- Adhere to...
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Essential Functions - Respond to and handle guest requests in a courteous, efficient, safe manner; Perform preventive maintenance and necessary repairs and all casino and hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. - Complete maintenance requests, take equipment, meter readings, and maintain logs to notify the next shift. - Document all parts used and parts needed to be purchased. - Adhere to all regulatory and safety standards and report any unsafe conditions to the Lead Engineer or Management. - Set up the machine and make name tags and signs. - Make keys as requested. - Attend meetings as scheduled. - Other job-related duties as assigned.
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- Maintain and repair refrigerator equipment, boilers, and electrical, plumbing, and HVAC equipment.- Fabricate, repair, and maintain equipment such as any mechanical devices, motors, and pumps throughout facility.- Respond to customer requests for maintenance assistance in order to provide courteous, timely and expert service.- Assist in the installation, removal or relocation of electronic equipment, in accordance with established priorities.- Fix all property electronic equipment (except for slot machines and computers) by repairing minor damage to parts and wiring and replacing failed components, in order to ensure proper operation of all equipment according to established schedules and department standards.- Repair and install structural woodwork and equipment; assist is...
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Your daily responsibilities include: - Takes entries from owners, trainers, agents or other authorized persons and performs those duties related to assembling all pertinent information and aid in producing an overnight. - Use the RTO racing software to input entries into specified races listed for that entry days race card. - insures integrity at time of entry by keeping all entries confidential in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals To be successful in this position it will require the following skill set: - Must have minimum three year’s experience in similar type position or equivalent combination of education and experience which would provide necessary knowledge, skills and abilities - Must meet licensing requirements...