- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - When necessary, is hands-on to ensure completion of scheduled tasks - Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed - Responsible for counting all currency and reconciling all associated paperwork - Uphold a team work experience offering assistance where available or when requested- Identify problems, make recommendations and participate in improvement as appropriate - Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - When necessary, is hands-on to ensure completion of scheduled tasks - Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed - Responsible for counting all currency and reconciling all associated paperwork - Uphold a team work experience offering assistance where available or when requested. - identify problems, make recommendations and participate in improvement as appropriate - Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
ESSENTIAL DUTIES AND RESPONSIBILITIES - Protect company assets. - Perform drops (which includes, but not limited to, pulling/pushing carts weighing up to 100 pounds, opening slot machines, pulling full BV cans, replacing with empty BV cans, transporting BV cans to a trolley cart, closing and locking slot machines)and counting of; currency, coins, chips, vouchers, TITO tickets, coupons and other monetary units as used in day to day business. - Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation. - Perform drops, buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport and perform all other functions necessary for the efficient administration of business. - Prepare accurate paperwork as required. - Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting or other information systems, including software and hardware. - Compile information, complete and submit reports as needed. - Clean and maintain machines and ensure supplies are stocked as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Guaranteed 40 hours pay per week.- Transfers drop devices from casino floor to the Count Rooms.- Performs daily count of multiple cash drops on the casino floor.- Sorts, counts, straps, and records the results of daily counts in accordance with departmental and regulatory policies.- Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.- Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the Lead, or Manager of any variance between the two.- Performs minor repairs and maintenance on Count Room equipment.- Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.- Performs duties as assigned by the Count Room Lead or Manager.- al, and company policies. - Performs duties as assigned by the Count Room Lead or Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Always maintains a positive attitude, supporting the policies of Senior Management of the Casino. (Continually)- Adhere to established department and property policies and procedures regarding guest service standards. (Continually)- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. (Continually)- This is a uniformed position, which requires that team members are following uniformed appearance standards while on duty. (Continually)- Coach, monitor, and develop team members for improved performance. (5%)- Assist in assuring an accurate coin and currency count by machine, by promoting the physical removal of drop from slot machines, the transporting of the drop to the count rooms, the performance of the physical count. Assist in assuring the accuracy of BVA monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (25%)- Assist in assuring the accuracy of pit drop monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (5%)- Ensure that training the Count Room Team Members follows company policies and procedures. (Continually)- Assist in assuring low departmental operational costs by planning and directing the operations. (5%)- Assist in assuring the accuracy of slot drop reports by keying slot drop data. (5%)- Ensure all equipment is running properly and recommend service for equipment. (5%)- Prevent damage to property and equipment via proper supervision of staff. (Continually)- Provide an accurate final count that allows the Slot Department and Cage to operate in an uninterrupted and orderly manner. (5%)- Schedule count team personnel so that there are three people available for drop and count process. (5%)- Pull bill validators from slot machines. (15%)- Transports bill validators to soft count room. (10%)- Maintain and assure the proper routing of the department’s paperwork. (15%)- Performs other duties as may be assigned by department and/or company management.- Follow all cleaning, sanitation and PPE position specific guidelines.
- Performs the collection and count of soft drop for gaming machines with the focus on accuracy. Transports all collected boxes to the Count Room.- Accurately counts table drop and reconciles paperwork to the system reports for table transactions.- Removes cash boxes, opens bill changer units and drop cabinets using operations and security keys. Ensures key controls procedures are adhered to.- Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts. - Responsible for operating currency counting equipment.- Responsible for packaging currency into predetermined amounts for later use by the Cage or for deposit.- Completes all necessary paperwork and reports.- Adheres to regulatory, departmental and company policies.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Maintains complete confidentiality of all company information at all times.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Participates in meetings and trainings as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures.- Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within Internal Controls and Massachusetts State Gaming Regulations.- Transports all collected cash boxes to the Count Room following predetermined route.- Ensures key control procedures are followed.- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes.- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes.- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and MA State Gaming Regulations.- Completes daily maintenance of all Count Room equipment and cleaning of Count Room.- Work professionally with other departments as needed to complete tasks.- Other duties may be assigned.- Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room. Also responsible for the count of poker and table game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Comprehensive understanding of regulations pertaining to the work process- Accurately reports count results- Completes daily maintenance of all count room equipment
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room. - Also responsible for the count of poker and table game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Comprehensive understanding of regulations pertaining to the work process- Accurately report count results- Complete daily maintenance of all count room equipment- May function as a Main Bank Cashier or Count Team Member as necessary.
- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Collection of cash, tickets and tokens from each slot machine, cashless wagering kiosk, parking kiosk, satellite banking kiosk, arcade games and any other machine or revenue area as instructed and appropriate- Effectively perform the functions of counting, sorting, strapping, racking, transporting, and recording of all funds in the count operation- Maintain proficiency in operation of all programs and equipment used in the drop and count process- Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results.- Open slots machines & remove cash boxes and carry to carts - lifting expectations 50 lbs. - Position requires Walking 50% of the time. - Standing 50% of the time- Complete daily maintenance of all Count Room equipment.
- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.
The CRM Analyst creates and executes reports and analyses that illustrate the performance of our Database, Loyalty, and VIP programs. The role will be a hands-on subject matter expert reporting to the CRM Analytics Manager. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares analysis for measuring marketing performance across the company including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Collaborate with database marketing, player development, loyalty marketing and regional CRM leaders in analyzing marketing initiatives and provide business recommendations.- Performs comprehensive analysis of CRM campaign and market research data. Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments, and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Analyzes trends and Key Performance Indicators (KPIs) related to campaign performance, loyalty partnerships, customer behavior and perform regular data quality audits on guest activity data.- Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e., Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings. Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- On-the-job training combined with culinary curriculum and skillset development.- 12-16 week program where the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession- Be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations.- Rotate through a variety of outlets, skillsets and assessments- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business. Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, with flexible scheduling. - Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skill-set development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business. Throughout their 12 week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skill-sets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement. We are hosting a "Meet the Chef" event where candidates can talk with our chefs to learn more about the program and outline career path options. This event will be on Thursday, April 18th at 10am. This event will run for approximately 90 minutes. Please be prompt due to seating is limited and doors will close 5 minutes after event starts. Looking for candidates with a passion for cooking and creativity. Candidates with limited to little experience may qualify. Starting rate will be $15.32 per hour and successful graduates from the program with result in offered positions starting at $16.26. These Full time positions offer Day 1 benefits, including medical, dental, vision, 401k, and much more. DUTIES/RESPONSIBILITIES:- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.