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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for directing the overall operations and staff with Table Games/Slots/Poker. Develops, implements, and managesoperational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives andachieving guest satisfaction.Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.Reports budget concerns / deviations to the Executive Management / GM.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department andcompany standards and programs.Ensures customer service...
- Responsible for directing the overall operations and staff within Table Games/Slots/Sportsbook. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
- Responsible for directing the overall operations and staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Leads the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies.- Defines combined functionality of new and existing marketing channels. Develops realistic and executable road maps for successful function.- Oversees strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Ensures that scheduling is done in an effective and...
- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains strict confidentiality in all departmental and company matters.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Responsible for all regulatory compliance related to the Accounting System of internal Controls as required.- Creates and maintains a periodic, quality internal reporting process to be used by Executive Management for the purposes of analyzing results of operations and making business and operating decisions about the direction of the company.- Brings plans for operating efficiency to the attention of Executive...
- Responsible for directing the overall operations and staff of the Finance department in the following areas: Accounting, Planning & Analysis, Revenue Audit, and the Casino Cage. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Responsible for the development, maintenance, and documentation of the Accounting System of internal Control.- Plans, coordinates, and executes an...
The Director of Hotel Operations is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for achieving hotel revenue goals and directing and managing the day-to-day operations of the hotel, including front desk services, housekeeping, guest services and reservations, telecommunications, and room service. The position is responsible for short and long term planning and day-to-day operations of hotel sales. Recommend the marketing, advertising, and sales plans and programs; execute such plans and programs. The incumbent will continually enhance relationships to provide optimal returns with corporate and leisure business, travel agents, consortiums, and the local...
- Develop and execute strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develop and implement annual marketing plan for the property that supports the overall brand strategy for the company.- Drive improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve desired result.- Responsible for assessing,...
• Responsible for directing the overall operations and staff with Table Games/Slots/Poker and Food and Beverage. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by...
- Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans - Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. This includes but is not limited to china, glassware, silverware, trash cans,...
- Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub and mop all kitchen floors and walls to remove food, debris and grease. - Clean behind and under all equipment. - Maintain hood vent system, ovens and cleaning of equipment. - Clean and sanitize all counters, shelves and garbage cans. - Become well versed in all ware washing equipment operation and maintenance - Report all equipment malfunctions to appropriate supervisor. - Wash all dishes, glassware, silver, kitchen ware and utensils as needed - Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).- Ensure that all F&B venues are cleaned to Health Department Standards. - Assist other venues with cleaning projects or...
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware. - Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level, and thoroughly cleans dish washing equipment and working areas. - Responsible for handling the removal of garbage and refuse, mopping and sweeping floors, and washing walls and ceiling tiles. - Washes, stacks, and stores china in appropriate kitchen area. - Adheres to...
- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Carries or transfers by hand-truck, supplies and equipment between storage and work areas. - Stocks serving stations with utensils. -...
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...
- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Support the internal and external recruitment efforts for the property accordingly. - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assist in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action.- Ensure...
- Position requires maintaining dealer skills.- This position is responsible for promoting outstanding guest service.- As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures. Position requires that cast member be able to fill in as a supervisor when needed.- As a Casino Supervisor, has the ability to supervise dealers, protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games. As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines.