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- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and...
- - Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any biohazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Other duties as assigned by Leadership - Responsible for providing exceptional Red Carpet Customer Service to all guests
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Perform cleaning duties in all areas of the facility including Smoking and Non-Smoking areas, not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up...
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates,...
Service assigned areas daily, including sweeping and mopping, emptying trash, dusting, polishing, and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms. Essential Functions - Maintain the highest standards to ensure the quality and cleanliness in the Casino/Hotel and other required areas - Assume the responsibility for keeping the assigned area maintained in accordance with policies and procedures - Clean between slot machines, remove papers and glasses, and discard all empty bottles - Empty and clean ashtray - Keep all slot chairs/table games chairs clean in assigned area - Wipe down all slot machines, changes booths and change banks located in assigned area - Remove spots from mirrors, doors and...
- Lead team on day-to-day operations, providing guidance, motivation, and support to EVS Deep Cleaners.- Oversea department and offer a high level of experience and responsibility.- Identify and resolve problems within EVS guidelines.- Operate carpet shampooer and buffer.- Use a high lift to clean ceiling fixtures.- Recognize and ensure appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Moving furniture and cleaning of assigned areas.- Maintain and clean machines after use.- Report any problems to management.- Adhere to all company policies and procedures.- Mop, scrub, rinse and polish hard floors.- Move, rearrange and clean furniture.- Operate and control all mechanical equipment including rotary machines, blowers and backpack...
• Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.• Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.• Clean and service restrooms including replenishing bathroom supplies. • Maintain accuracy of restroom sheets after cleaning• Stock and supply all service...
- - Operating carpet shampooer and buffer - Going up in the scissor lift to clean ceiling fixtures - Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals - Moving furniture and cleaning of assigned areas - Maintaining and cleaning machines after use - Reporting any problems to Supervisor - Adhering to all company policies and procedures - Mopping, scrubbing, rinsing and polishing hard floors - Moving, rearranging and cleaning furniture - Operating and controlling all mechanical equipment including rotary machines, blowers and back vacuums - Providing exceptional RedCarpet Customer Service to all guests - Cleaning and picking up trash in the parking lots and on all garage levels - Driving the Property’s Gator...
- Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with oversight of the day-to-day cleaning of the casino property. - Keeps accurate inventory of supplies and equipment;...
This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino. inside casino duties include marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing. Outside duties consist of upkeep of all areas around the Greektown Casino-Hotel property. Essential Functions - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas - Keep marble and hardwood floors polished and cleaned - Shampoo assigned carpeted areas as assigned - Utilization of specialty equipment to dust high areas - Able to operate lift for high dusting - Deep cleaning of restrooms as assigned - Maintain cleanliness of Greektown Casino-Hotel parking structure - Maintain all...
- This is a uniformed position, which requires the team member follow uniformed appearance standards while on duty.- Maintain an inspection program for all EVS responsible areas.- Maintain the approved preventative maintenance program on all equipment.- Be familiar with and ensure safe and proper use of all equipment and chemicals.- Maintain a safety program to ensure all Team Members have a safe work environment.- Control supplies and inventory in the department. Frequently update self on new products and materials for continuous operational improvement.- Consistently update self in the latest equipment and chemicals.- Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.- Ensure all Team Member...
- Providing administrative and secretarial support for General Manager and Executive Team.- Prepares and types correspondence, forms, reports, charts and graphs.- Ensures competency of work from the standpoint of grammar, composition and format.- Sets up and maintains all files and records, as required.- Places, accepts and screens telephone calls and refers calls to others as appropriate.- Schedules appointments, make flight, hotel and other travel arrangements.- Receives, opens and distributes incoming mail and documents.- Performs duties as assigned, always presenting oneself as a credit to Hollywood and encouraging others to do the same.- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with the Manager of Player Development and set quarterly goals. - Develop and maintain technical skills to maximize the use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end...
*Must be Fluent in Cantonese or Mandarin *Base salary plus quarterly bonus eligibility- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - ...
- Manages and oversees food storage, preparation and production, and menu creation; determines efficient use of food items. - Responsible for designing and coordinating menus for all restaurant facilities and banquet facilities. - Responsible for all food related costs and other cost associated with the food service operations on property. - Responsible for facility maintenance with the Food and Beverage areas. - Effectively manages the food service staff and ensures Red Carpet Readiness. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Manages employees engaged in food preparation and production. - Reviews preparation and production...
SUMMARY The Executive Chef is the creative and operational leader of the kitchen, responsible for delivering an exceptional culinary experience that reflects the restaurant’s celebrity brand and vision. This role combines culinary excellence with innovation, leadership, and brand representation. The Executive Chef will oversee all back-of-house operations, ensure consistency in food quality, and collaborate with ownership, management, and the celebrity partner to maintain the restaurant’s prestige. - Achieving desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. - Execute menus that reflect the...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and...
