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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor...
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- Operating carpet shampooer and buffer.- Going up in the high lift to clean ceiling fixtures.- Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Moving furniture and cleaning of assigned areas.- Maintaining and cleaning machines after use.- Reporting any problems to Supervisor.- Adhering to all company policies and procedures.- Mopping, scrubbing, rinsing and polishing hard floors.- Moving, rearranging and cleaning furniture.- Operating and controlling all mechanical equipment including rotary machines, blowers and backpack vacuums.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable...
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• Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.• Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.• Clean and service restrooms including replenishing bathroom supplies. • Maintain accuracy of restroom sheets after cleaning• Stock and supply all service...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Strip and wax floors to include base boards. - Shampoo and spot clean carpeted areas. - Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods, flat top, broilers, under and behind coolers, counters and tables, wall, ceiling, and any and all items that come into contact with food and food preparation. - Clean/filter/dump fryers on a set schedule.- Ensure proper storage of equipment, chemicals and restaurant supplies in...
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- Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with oversight of the day-to-day cleaning of the casino property. - Keeps accurate inventory of supplies and equipment;...
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We love what we do and it shows! From celebrating wins together to supporting one another through busy days, we believe work should be both rewarding and enjoyable. We’re looking for team members who bring positive energy, take pride in delivering great service, and enjoy being part of a team that works hard and has fun doing it.
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Manages all charitable and in-kind donation requests. Evaluates the suitability of organizations that submit requests and determines which to fulfill. Ensures that all choices comply with Company goals, values and ethics.- Responsible for charitable donation and community events budgets. Serves as the point-of-contact for all community relations matters and works directly with community/event leaders.- Investigates and resolves matters of significance on behalf of executive management and represents the Company in handling complaints, arbitrating disputes or resolving grievances.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in...
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- Generate incremental revenue within top player segment by identifying and attracting new premium players to property.- Create fun and excitement through specialized, personalized and preferential services. - Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.- Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.- Cultivate leads received through in-house channels and through networking through established customer base.- Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service. - Receives and addresses all incoming phone calls for fellow Player...
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- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may...
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- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary, to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget...
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- Achieves desired results through established methods, procedures, and guidelines to maintain designated standards and high-quality service. - Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goal. - Maintains food costs and labor percentiles. - Maintains consistent food quality for all Food & Beverage outlets. - Responsible for the development and implementation of menus for all food outlets.- Assists Director/VP with the implementation and updating of the Food & Beverage inventory Control System.- Responsible for the oversight of Food & Beverage Back of House leadership staff. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and...
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- Supervises all aspects of Team relations including, but not limited to, hiring, coaching, mediating, recognizing, and evaluating team - Trains and supervises stewarding team in the proper handling of equipment and chemicals, daily operation of all kitchen cleaning and dish washing- Ensures all areas of responsibility are organized and maintained according to sanitary guidelines- Maintains inventory, reports shortages, and requisitions replacement of equipment and supplies- Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods- Works with all departments to successfully execute company strategies to maximize operational efficiencies and improve both the Guest and Team Member experience-...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising all Stewarding staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Ensures cleanliness standards meet established guidelines in all F&B outlet kitchens.- Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies. -...
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Experienced Blackjack, Roulette, Mini Bac Dealer*$5,000.00 Sign-on Bonus! SUMMARYThe dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience. ESSENTIAL RESPONSIBILITIES - Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games
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Experienced Dealer - Blackjack, Roulette, Mini Bac*$6,000.00 Sign-on BonusSUMMARYThe dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience. ESSENTIAL RESPONSIBILITIES- Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games
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- Responsible for the accuracy and professional, proficient manner in dealing a specific table game according to property policies and procedures and in compliance with Gaming regulation - Provides notification to the Box person or Floor Supervisor, where applicable, when decisions pertaining to the game are required - Exchanges currency for gaming chips and pay or collect bets according to house rules in an accurate manner. - Advises Floor Supervisor or Manager of any disputes or arguments that may arise during the game among players/dealer. - Responsible for analyzing customer play for cheating scams and suspicious variations in play. - Ensure the safety and security of guests and employees. - Paying wins.- Supports and maintain courtesy guidelines at all times. -...
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Must be able to deal at least one game including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…). Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures. Assist guests in understanding the rules and ensure adherence to established policies and procedures. Maintain the security of assigned game(s) at all times. Report any safety hazards to assigned Games Supervisor.
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service...
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- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the...