Job Listings

- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.

The CRM Analytics Manager is a remote role but can also sit at any of our PENN Entertainment properties.  The CRM Analytics Manager creates reports and socializes analyses that illustrate the success of our Database, Loyalty and VIP programs.  The role will be a hands-on subject matter expert reporting to the Vice President of CRM.  This individual will mentor and train analysts on data analytics tools and techniques to identify and communicate strategic insights to corporate and property teams.- Performs comprehensive analysis of CRM campaign and market research data.  Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Analyzes trends and Key Performance Indicators (KPIs) related to campaign performance, loyalty partnerships, customer behavior and perform regular data quality audits on guest activity data- Collaborate with database marketing, player development, loyalty marketing and regional CRM leaders in analyzing marketing initiatives and provide business recommendations- Partners with the VP of CRM Marketing to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels.  Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings.  Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement.

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout their 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement.- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, through flexible scheduling. - Assisting all areas of Food & Beverage including Beverage, Restaurants, Food Court and Banquets.- Support Executive Chef/Restaurant Managers in operational activities- Maintain an up to date, working knowledge of all Food & Beverage operations- Assists in the development and administration of controls, for all phases of the restaurant, in an economical and profitable manner while maintaining established standards - Perform basic food preparation duties that requires knowledge of recipes, cooking styles, food garnishing and presentation - Ensure timeliness, quality control and consistency of food served- Upkeep of kitchen facilities and equipment by maintenance and proper sanitation- Interacts with all guests and Team Members in a professional manner, assisting other departments with necessary information- Assist in operation of other food and beverage venues as needed- Perform any reasonable request made by your supervisor or any management personnel

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, with flexible scheduling. - Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements. 

 - Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maine State Gaming Regulations - Transports all collected cash boxes to the Count Room following predetermined route- Ensure key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maine Sate Gaming Regulations- Complete daily maintenance of all count room equipment and cleaning of count room.- Work professionally with other departments as needed to complete tasks- Other duties may be assigned- Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes

- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines and other Auditing functions.- Completes daily maintenance of all count room equipment as well as cleaning of count room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Accountable for the overall cleanliness and presentation of the entire property.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Performs duties to clean and sanitize areas of the property.- Responsible for cleaning of blood spills and bodily fluids.- Maintains ongoing awareness of safety and responds to emergencies accordingly.- Cleans and maintains offices, hallways, lobbies, lounges, restrooms, elevators, stairways, escalators, slot machines, table games, and other areas.- Keeps storage rooms clean and organized.- Replenishes restroom supplies. - Sweeps, mops, and vacuums floors.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Operates infield information board by inputting information via computer regarding live and simulcast races - Communicates with Stewards on setting of post time for live races - Assists Mutuel manager in monitoring post times of competing racetracks to allow for maximizing of simulcast wagering - Compiles and generates reports/information for live and simulcast wagering - Must be available during live racing hours (min 30 min prior to first race until final live race is official) for setup - Additional responsibilities as requested by mutuel manager

- Assist sick or injured patrons and employees by providing first aid.- Must respond to all medical request as either the primary or the secondary responder.- Report unsafe or hazardous conditions.- Assist guests and employees on directions and proper procedures.- Ability to check identification to ensure a guest is over the age of 21.- Perform fills, credits, exchanges and marker transfers for departments as needed.- Compose accident/incident reports and witness statements when necessary.- Operate company vehicles in a safe manner.- Monitor and respond to alarms.- Physical Demands - This position will require you to be standing and actively moving during the duration of your shift. In this role, you can expect to use your hands, walk, and be physically active throughout your shift. You will be required to help assist guests and their needs. Our security team must be able to lift and/or move up to 40 pounds.

Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.

- Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  - Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  - Assist guests in understanding the rules and ensure adherence to established policies and procedures.  - Maintain the security of assigned game(s) at all times.  - Report any safety hazards to assigned Games Supervisor.

The dealer is in charge of running the games played by our guests. For card games, they deal the cards used, take bets from players, and monitor suspicious behavior to prevent cheating. During gameplay, the dealer also manages the betting pot and pays out winnings after each hand. The ideal candidate for this position is someone who has previous dealer experience.  ESSENTIAL RESPONSIBILITIES - Use of gaming equipment- Providing game security- Money handling- Wager positioning- Verbalizing game- Assists guests in learning games

- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor

Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.

Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…).  Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures.  Assist guests in understanding the rules and ensure adherence to established policies and procedures.  Maintain the security of assigned game(s) at all times.  Report any safety hazards to assigned Games Supervisor.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

General Accountabilities:- Exchanges paper currency for playing chips.- Checks accuracy of table bank inventory, marker, and table fill and table Credit documents. - keep track and record buy-ins, wins, losses, and bet amounts in compliance with established Pit procedures. - Collects and replaces Casino Chips as needed. - Review playing cards prior to guest playing.- Promotes outstanding customer and team member relations. - Ensure the initiation of fills and credits to tables. - Ensures tables are opened and closed in designed areas based off business demands.

- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.