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SUMMARYThis position will be responsible for maintaining a clean, safe and attractive environment for team members, patrons and vendors of Argosy Casino. This is a non-supervisory position.ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, shampooing, stripping, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain...
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Training of all new hires to properly perform the following duties consistently, - Vacuums, sweeps, shampoos, and hand brushes; removes stains, gum, and debris.- Clean all glass and mirrors in assigned areas; cleans all slot machine chrome and glass in assigned areas; cleans all overhead brass.- Cleans walls, ceilings, vents, lights, and fixtures in office areas; cleans glass and mirrors in office areas; cleans and polishes brass in areas; porter pan, vacuums, and spot clean carpets; vacuums and dusts furniture; shampoos upholstered...
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Training of all new hires to properly perform the following duties consistently, - Vacuums, sweeps, shampoos, and hand brushes; removes stains, gum, and debris.- Clean all glass and mirrors in assigned areas; cleans all slot machine chrome and glass in assigned areas; cleans all overhead brass.- Cleans walls, ceilings, vents, lights, and fixtures in office areas; cleans glass and mirrors in office areas; cleans and polishes brass in areas; porter pan, vacuums, and spot clean carpets; vacuums and dusts furniture; shampoos upholstered...
- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Training of all new hires to properly perform the following duties consistently, - Vacuums, sweeps, shampoos, and hand brushes; removes stains, gum, and debris.- Clean all glass and mirrors in assigned areas; cleans all slot machine chrome and glass in assigned areas; cleans all overhead brass.- Cleans walls, ceilings, vents, lights, and fixtures in office areas; cleans glass and mirrors in office areas; cleans and polishes brass in areas; porter pan, vacuums, and spot clean carpets; vacuums and dusts furniture; shampoos upholstered...
- Responsible for supervising and managing staff in the EVS Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Responsible for overall day-to-day cleaning of the Casino property, as well as ensuring deep cleaning activities are performed with minimal impact to operations. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department...
- Service assigned areas daily, including sweeping and mopping, emptying trash, dusting, polishing, and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms. - Maintain the highest standards to ensure the quality and cleanliness in the Casino/Hotel and other required areas - Assume the responsibility for keeping the assigned area maintained in accordance with policies and procedures - Clean between slot machines, remove papers and glasses, and discard all empty bottles - Empty and clean ashtray - Keep all slot chairs/table games chairs clean in assigned area - Wipe down all slot machines, changes booths and change banks located in assigned area - Remove spots from mirrors, doors and walls...
- Generate incremental revenue within top player segment by identifying and attracting new premium players to property.- Create fun and excitement through specialized, personalized and preferential services. - Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.- Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.- Cultivate leads received through in-house channels and through networking through established customer base.- Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service. - Receives and addresses all incoming phone calls for fellow Player...
- Promote the facility, services, programs, and events while interacting with Marketing, Table Games, Hotel, Slots, Public Relations, and casino guests. - Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Penn Play program. - Player retention using direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing and Player Development departments. - Provide personalized services to guests, focused solely on players that meet the criteria of the Cactus Pete’s Casino Host program, as well as creating new business and bringing back inactive players to...
- Enhances the growth of revenues through the development of our customer base. - Develops relationships with ViP players to grow player base and increase Company revenues by assuring customer retention and repeat business. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Exercises...
- Develop and maintain business relationships through E-mail, telemarketing, direct contact, and enhanced guest service. - Utilize Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Complete all Sales Force task requirements in a timely manner. Review all monthly metrics with the Manager of Player Development and set quarterly goals. - Develop and maintain technical skills to maximize the use of patron data systems. - Establish a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitor patron activity and profitability of all assigned players. - Through personal confidence and attentive, caring demeanor, manage all manners of guest service interaction. - Assist in all high-end...
- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and...
*Must be Fluent in Cantonese or Mandarin *Base salary plus quarterly bonus eligibility- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - ...
- Manages and oversees food storage, preparation and production, and menu creation; determines efficient use of food items. - Responsible for designing and coordinating menus for all restaurant facilities and banquet facilities. - Responsible for all food related costs and other cost associated with the food service operations on property. - Responsible for facility maintenance with the Food and Beverage areas. - Effectively manages the food service staff and ensures Red Carpet Readiness. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Manages employees engaged in food preparation and production. - Reviews preparation and production...
MAJOR JOB DUTIES: Duties include, but are not limited to the following: · Establishing and maintaining relationships with gaming guests while marketing the property and gaming product to potential high-end players.· Bringing new and telemarketing existing business through the use of casino promotions, special events, and direct marketing offers.· Responding to guest concerns, issues, and inquires in a timely manner.· Reviewing and understanding casino play.· Bringing meaningful and profitable business to the property while ensuring all complimentary and credit policies and procedures are observed.· Developing both new local and out of market business through frequent Player Development trips.· Submitting guest room reservations.· Assisting other departments in their...
GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions. - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.- Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.- Researches, analyzes and makes determinations regarding new...
Essential Responsibilities:- Must have extensive Food and Beverage Operations background. Supervisory and management experience in hotel and/or casino environment required. Comprehensive knowledge of Food and Beverage operations.- Culinary Graduate or one year certificate from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other cast members of the organization.- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
