- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - Ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Resolves service issues according to established guidelines. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity.- Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Plan and execute all promotions, giveaways, drawings, and VIP events - Provide excellent face to face customer service - Provide recaps and feedback from all promotions - Create and distribute marketing materials to other departments - Coordinate and lead promotional planning - Able to stand for extended periods of time during promotions and events- Build strong relationships with other departments and vendors - Learn promotional program platforms and databases - Document promotional details, build, and review
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes. - Completes daily activity report and notes any pertinent facts. - Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.
- Maintain overall buffet presentation and keep in a clean organized manor. - Promotes good internal and external guest relations. - Evaluate food line (hot and cold items) and replace food as needed. - Set up and replenish all salad bar items, also to include desserts (cakes and ice cream). - Keep ice cream machine full and clean with condiments and cones. - Prepare waffles, pancakes, French toast, eggs and omelets to order. - Handle a knife and fork to carve food items. - Properly garnish buffet food items. - Keep hot food warmers filled with water if needed. - Restock bread baskets, soufflè cups, butter crocks, plates, bowls and saucers. - Keep back house work station cleaned and wiped down. - Bring meat to meat carving station and replenish as needed. - Keep walk-in and reach-in’s clean and organized. - Check temperatures of food items hot and cold. - Keep soup wells and ice stations filled to correct levels. - Prepare Pizza’s, cobblers and puddings as needed. - Keep all areas free debris and spills. Keep floors clean at all time and place wet floor signs out when they are wet - Make sure salad bar and hot line is filled at change of shift.
- Maintain overall buffet presentation and keep in a clean organized manor. - Promotes good internal and external guest relations. - Evaluate food line (hot and cold items) and replace food as needed. - Set up and replenish all salad bar items, also to include desserts (cakes and ice cream). - Keep ice cream machine full and clean with condiments and cones. - Prepare waffles, pancakes, French toast, eggs and omelets to order. - Handle a knife and fork to carve food items. - Properly garnish buffet food items. - Keep hot food warmers filled with water if needed. - Restock bread baskets, soufflè cups, butter crocks, plates, bowls and saucers. - Keep back house work station cleaned and wiped down. - Bring meat to meat carving station and replenish as needed. - Keep walk-in and reach-in’s clean and organized. - Check temperatures of food items hot and cold. - Keep soup wells and ice stations filled to correct levels. - Prepare Pizza’s, cobblers and puddings as needed. - Keep all areas free debris and spills. Keep floors clean at all time and place wet floor signs out when they are wet - Make sure salad bar and hot line is filled at change of shift.
- Maintain overall buffet presentation and keep in a clean organized manor. - Promotes good internal and external guest relations. - Evaluate food line (hot and cold items) and replace food as needed. - Set up and replenish all salad bar items, also to include desserts (cakes and ice cream). - Keep ice cream machine full and clean with condiments and cones. - Prepare waffles, pancakes, French toast, eggs and omelets to order. - Handle a knife and fork to carve food items. - Properly garnish buffet food items. - Keep hot food warmers filled with water if needed. - Restock bread baskets, soufflè cups, butter crocks, plates, bowls and saucers. - Keep back house work station cleaned and wiped down. - Bring meat to meat carving station and replenish as needed. - Keep walk-in and reach-in’s clean and organized. - Check temperatures of food items hot and cold. - Keep soup wells and ice stations filled to correct levels. - Prepare Pizza’s, cobblers and puddings as needed. - Keep all areas free debris and spills. Keep floors clean at all time and place wet floor signs out when they are wet - Make sure salad bar and hot line is filled at change of shift.
- Responsible for clearing all table and resetting them for new seating in accordance with venue standards - Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Attendance at pre-shift meetings - Responsible for maintaining a regular and consistent attendance record - Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation - Declare tips through time and attendance system at the end of each shift
- Inspect equipment daily and ensure that it is in proper working condition to maintain the track and barn area; correct issues as needed. - Perform preventative maintenance on all equipment as scheduled. - Keep daily records of all work that is performed on each piece of equipment. - Repair/maintain equipment including but not limited to oil filter and tire changes, fluid refilling, greasing, etc. - Initiate purchase order for parts and machines. - Knowledge and experience of welding. - Mandatory snow removal.
- Operate general equipment such as tractors, horse ambulance, and pick up trucks, for the purpose of maintaining Hollywood Casino at Penn National Race Course grounds in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Prepare equipment for use each day and make proper equipment changes according to the weather.- Prepare track, paddock, and barn areas for racing by watering, harrowing, floating, fixing washouts, and placing pipes and cones when and wherever necessary to ensure proper training and racing conditions are met.- Must maintain the speed, when operating equipment, that will ensure the safety of the horses and riders.- Open and close track gates for other tractor drivers.- Check equipment for proper function after each shift.- Clean equipment (inside and out), make any minor adjustments, and return equipment to their proper station each night; report anything more than a minor problem to supervisor.- Shovel the board and outside fence. - Pass on any information as to the condition of the track to supervisor and/or department manager. - Assist with the loading and unloading of the injured horses when requested by maintaining radio contact with the Stewards. - Verify working condition of the radios before the first race.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: As an Esthetician, you are responsible for treating clients with spa facials, waxing, and specialty treatments including product usage, to enhance client’s appearance and aid in the general wellness of the client.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers. - Provides comprehensive skin care consultation to evaluate skin condition and appearance to apply appropriate techniques and products. - Addresses the unique needs of each client in treating the facial skin to maintain and improve its appearance using specialized techniques and products, such as peels and masks. - Cleanse clients’ skin with water, creams, gels and/or lotions to remove excess dirt, oil, makeup and product. - Utilize steamer to detoxify the skin and open pores, performing simple extractions to remove blackheads with precision and care, as needed. - Inform and educate guests on new, innovative products, and facial services and programs to build a strong client base and promote health. - Demonstrate how to clean and care for skin properly and recommend any skin-care regimens. - Demonstrate and sell spa products and cosmetics. - Maintain the treatment rooms ensuring they are presentable, stocked and meet sanitation requirements. - Greets guests and offers instruction and assistance with spa facilities. - Follows all safety procedures. immediately notifies security and supervisor of accidents and potential safety hazards. - Maintains adequate supply of towels and sundry items. Monitors inventory and notifies manager when ordering is necessary.
- Effectively comprehends Special Event Orders to insure all guest requests are delivered. - Assists in the set up and break down of special events. - Sets up bar and serves guests bar drinks as needed.- Enter all orders into micros in a timely matter when working as a cashier, server or bartender. - Observes diners to respond to any additional requests.- Follows steps of service as outlined in training manual.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls as needed.- Maintains proper table maintenance standards when serving guests. - Completes any task assigned by manager, supervisor or chef.- Communicates immediately to the supervisor all guest comments or concerns.- Performs other duties as may be assigned by department and/or company management- Regular participation in scheduled special events are required- Adhere to HCCTR as well as all Food and Beverage Policies and service standards.- Must deliver ACES Guest Service to every guest during every transaction.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Maintains valid WV Racing License, Food Handlers permit and TIPS certifications
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures the day-to-day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.- Responsible for inspecting work Inspects completed work.- Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment. - Assists in ordering all supplies and equipment inventory.- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. - Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards. - Provides training, coaching, and counseling to Housekeeping team members in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Creates maintenance requests by filling out work orders. - Controls and accounts for all Housekeeping keys as per standards. - Reviews workflow and staffing levels, and assigns work to staff. - Conducts/Monitors daily shift meetings with staff to communicate marketing promotions, company news updates, and policy/procedure changes. - Investigates and helps resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Delegates emergency and non-emergency calls for Housekeeping as needed. - Conducts daily performance reviews for all areas through hands-on supervision. - Monitors attendance and takes corrective action as needed. - Schedules department staff for proper coverage in all areas according to business needs. - Trains or retrains team members. - Administers frontline reviews. - Motivates top performance through positive coaching and administers corrective counseling when necessary. - Inventories departmental supplies/uniforms and requisitions as needed for all areas. - Other duties as assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
