Job Listings

General Accountabilities: - Responsible for the collection and counting of currency and chips derived from Casino games and devices.- In absence of Count Team Supervisor, directly supervises Drop/Count Team members.- Assists Count Team Supervisor in carrying out his/her duties and responsibilities in performing drop and count duties.- Signs out keys for count and drop duties.- Maintains a thorough knowledge of laws, rules, and regulations of the Gaming Commission, as well as company policies and procedures.- All other duties as assigned.

- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Adheres to all company and departmental policies and procedures.- Collects slot drop and bill validator drop. Counts and verifies all Table Games drop boxes, Slot Machine bill Validators, and Food and Beverage drop.  Performs slot weighing and coin wrapping process- Transports wrapped and counted coin to vault- Prepares appropriate paperwork and makes necessary computer entries.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management. 

- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of Poker and Table Game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results. - Complete daily maintenance of all Count Room equipment.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and procedures. - Maintains strict confidentiality in all company matters.

- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, through flexible scheduling. - Assisting all areas of Food & Beverage including Beverage, Restaurants, Food Court and Banquets.- Support Executive Chef/Restaurant Managers in operational activities- Maintain an up to date, working knowledge of all Food & Beverage operations- Assists in the development and administration of controls, for all phases of the restaurant, in an economical and profitable manner while maintaining established standards - Perform basic food preparation duties that requires knowledge of recipes, cooking styles, food garnishing and presentation - Ensure timeliness, quality control and consistency of food served- Upkeep of kitchen facilities and equipment by maintenance and proper sanitation- Interacts with all guests and Team Members in a professional manner, assisting other departments with necessary information- Assist in operation of other food and beverage venues as needed- Perform any reasonable request made by your supervisor or any management personnel

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, through flexible scheduling. - Consistently prepares hot or cold food selections to standards established by the Assistant Director of Food and Beverage- Ensures that work area is kept clean, sanitary and orderly.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.- Completes daily checklist and production charts.

Earn While You Learn! The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business.  Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, with flexible scheduling. - Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements. 

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department and property customer service goals.- Designs, develops, and implements tools to facilitate service observations, direct service measurements, and informal customer interactions, in-order to evaluate effectiveness of key service delivery systems. - Leads management and/or team member training related to Service Culture.- Facilitates Customer Service meetings with property management teams & team members; motivating continuous improvement directed toward enhancing guest experiences. - Analyzes quantitative and qualitative data (e.g., customer satisfaction survey data) to evaluate critical touch points in the customer journey. Converts data into useful and actionable information.- Partners with operational departments to establish service standards, metrics, service recovery programs.- Uses analytical skills to understand the correlation of service components that impact the customer experience.- Partners with the HR Business Partners on an as needed basis to design/create, integrate and lead customer service initiatives and programs.- Communicates guest feedback on a regular basis to the Executive team and appropriate department leaders.- Create and maintain relationships with community-based organizations and non-profits. - Act as a liaison to the community through a variety of forums, such as in-person meetings, activities, conferences, and resources fairs as well as through virtual communication.- Set community engagement goals and manage and execute community engagement programs and events in close coordination with the Executive Team.- Track activities and outcomes by maintaining robust records, data, and reporting.- Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs, and policies, as necessary.- Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.- Maintain property organization charts.- Facilitates training and development programs and delivers results that correspond with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.- Ensure all staff members receive orientation and appropriate training in accordance with organizational standards.- Partner with the leadership team to align culture and employee initiatives with organizational goals.- Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure. - Assist Talent Review strategic planning and delivery activities. - Manages and communicates results of the internal survey programs, electronic property guest service feedback system and all other forms of guest feedback.- Partners with HRBP and operational departments on creation and/or execution of team member recognition initiatives to increase overall customer service.- Partners with HR leader to develop new initiatives to support the strategic direction of the property. - Establish and maintain relationships with employees at all levels of the organization providing both employees and manager’s accurate feedback.- Lead all operational activity by building and maintaining key relationships across the business to ensure a great delivery experience.- Communicates service vision clearly and influences at all levels within the organization.- Partners with functional areas to prepare for service delivery adjustments (e.g., employee scheduling, supplies, support teams, contingency plans) based on business volumes.- Co-ordinate change projects, ensuring employee work streams are delivered on wider projects.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines and other Auditing functions.- Completes daily maintenance of all count room equipment as well as cleaning of count room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.- Handle guest inquiries related to direct mail in a pleasant and professional manner.- Confer with manager regarding offer adjustments or replacements and facilitate corrective action- Upon guest or staff inquiry, review player history to accurately assess offer inclusion/exclusion and communicate information succinctly and in a timely fashion.- Audit and correct address information in the player tracking system.- Follow and complete a quality control check list for all direct mail projects.- Notify direct mail vendors when data is ready for setup and approved for production.- Verify counts by segment, validate offers to matrix, confirm total cash liability by denomination and ascertain final total mailing count with mail house representative.- Analyze player ratings and overlay with direct mail campaign parameters to ensure consistency with pre-determined criteria.- Strictly adhere to all current policies, procedures and quality control measures.- Assist monthly with the forecasting and reconciliation of the database marketing budget and direct mail campaign profit and loss preparation.- Monitor the process by which marketing coupons are redeemed and spot check against initial criteria to ensure accuracy and validity.- Write internal and external correspondence as necessary.- Assist database personnel with campaign set up and list pulls via current database system and other available tools.- Work with production and database personnel to ensure a timely mailing schedule.- Prepare and present communication to front-line staff concerning current direct mail strategy, restrictions and procedures.- Assist Manager with end-user input training, data entry standards development and data cleansing procedures.- Communicate with Director of Compliance to ensure all modifications, additions or eliminations to direct mail programs are reviewed, submitted and approved by the Illinois Gaming Board.- Assist Database Marketing Manager with development of list, offer and creative strategy.- Assist with monthly reporting of marketing campaigns & metrics as well as ad hoc analysis.- Maintain a clear understanding of all direct mail programs and promotions.- Assist with the addition/removal of player flags and the associated changes.- Other duties as assigned.REQUIRED TECHNICAL SKILLS- Beginning to intermediate level Access and Excel skills- Excellent mathematical/business statistics skills.- Proficient with guest service communication/strong telephone skills.- Proficient in Microsoft Word and Power point.- Exceptional proofreading skills and attention to detail

As a Day Shift Casino Surveillance Investigator, you will:Shift: 7:00AM to 3:00pm, Pay: $17.00 per hour- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes. - Completes daily activity report and notes any pertinent facts. - Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.