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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Promote property events & promotions via telemarketing and other communication.- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.- Identify and develop professional relationships with established and potential VIP guests.- Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.- Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.- Communicate constantly with gaming operations and other Team...
Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot. Essential Functions - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur - Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned
- Adheres to departmental and property policies and procedures regarding guest service standards. - Mows greens, tees, aprons, approaches to greens, and other areas not accessible with gang mowers; rakes sand traps with power rakes. - Operates mowers and string trimmers in trimming greens, aprons, trees, fence lines, banks, and hillsides; edges cart paths; edges, rakes, and maintains sand bunkers. - Sets tee markers and cups on greens daily; maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; cleans flower beds. - Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failures to the Equipment Mechanic immediately. - Returns all equipment to the designated location...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines. - Itemizes,...
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile...
Summary:The Gram & Dun bartender is a key player in delivering a memorable dining experience at our esteemed restaurant. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings. The bartender collaborates with the entire Gram & Dun team to ensure smooth operations and upholds the highest standards of food and alcohol service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names.- Greet guests warmly with a smile, eye...
SUMMARYThis position will be responsible for providing quality service to all guests to ensure a clean and safe dining experience in a timely and professional manner in the Gram and Dun venue. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service.- Retrieve dirty dishes, silverware, and glassware during and after meals and deliver to assigned dishwashing area.- Retrieve clean dishes, glassware, and silverware from dishwashing area and distribute to service station locations.- Maintain cleanliness of work and guest areas including duties such as: vacuum, sweep, mop, pick up trash, etc.- Fill ice stations, polish silver, fold napkins, and stock supplies including dishes.- Prepare tables for guests including removal...
SUMMARYThis position will be responsible for acting as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Act as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house.- Will be responsible for facilitating kitchen orders, maintaining quality control and monitoring food safety.- Will organize ticket orders to ensure outgoing meals are prioritized appropriately.- Knowledge of the KDS system.- Will facilitate a steady flow...
SUMMARYThis position will be responsible for taking reservations, greeting and seating guests in a timely and professional manner. Additionally, ensuring that the floor is equitably set amongst the servers and appropriately timed for flow of service. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service. - Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.- Inform guests of menu items, specials offered, and marketing promotion information as requested.- Complete sales to customers including taking money in payment of sales, counting appropriate change,...
COME JOIN US.We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as...
Summary:The Gram & Dun Server is a key player in delivering a memorable dining experience at our esteemed restaurant. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings. The server collaborates with the entire Gram & Dun team to ensure smooth operations and upholds the highest standards of food service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names- Greet guests warmly with a smile, eye contact, and a welcoming...
- Mow grass, plow snow, water lawns, feed and trim sHRubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained. - Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment. - Repair and maintains facility sidewalks and parking lots. - Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan. - Remove refuse and trash from grounds. - Adjusts, clean and perform minor mechanical work on grounds equipment. - Recommend for purchase and suggests suitable locations for trees and sHRubs. - May apply pesticides to plants as directed. - Perform duties and operate equipment in a safe manner.
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Groundskeeper, you will:Shift: 7:00am - 3:30pm Pay: Up to $18.00 per hour (BOE)- Performs general Grounds keeping work necessary to maintain facility grounds which also may include garages, walkways, lots and roads; assists in the maintenance of exterior lighting; and provides routine support duties to higher level staff; and performs related tasks within area of assignment. - Cleans and maintains all aspects of the exterior areas. - Power washes exterior areas as...
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Coordinate group reservation/conference process including creation of group room blocks.- Maintain cut-off rates and input/entry of rooming lists.- Communicate with group contacts and attend pre-conference meetings with sales team.- Must perform courteous and friendly service to all staff and guests.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members. - Responsible for cleaning and servicing guest rooms in assigned section. - Fills all reasonable guest requests and directs the guest to the appropriate person for assistance. - Adhere to safe handling of all chemicals. - Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager. - Attends all regular departmental meetings as well as other related meetings. - Follow the established protocol when entering and cleaning guest rooms. - Clean and service guest rooms as outlined in the housekeeping training manual. - Report room status on room attendant sheets. - Restock...
This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members. - Responsible for cleaning and servicing guest rooms in assigned section. - Fills all reasonable guest requests and directs the guest to the appropriate person for assistance. - Adhere to safe handling of all chemicals. - Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager. - Attends all regular departmental meetings as well as other related meetings. - Follow the established protocol when entering and cleaning guest rooms. - Clean and service guest rooms as outlined in the housekeeping training manual. - Report room status on room attendant sheets. - Restock...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.- Maintains strict...