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ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned 
Job ID
2023-110592
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage.- Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters
Job ID
2023-110960
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-110538
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
- Responsible for supervising F&B areas designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, meeting staffing objectives and achieving guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115123
Type
Regular Full-Time
Category
Food & Beverage
Property
Zia Park Casino Hotel Racetrack
Job Locations
US-NM-Hobbs
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
Job ID
2023-111350
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Gaming at Dayton Raceway
Job Locations
US-OH-Dayton
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures guest service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department guest service goals.    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize team member engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and guest service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with guests and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations.- Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned team members. - Maintains and instructs assigned team members on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-112800
Type
Regular Full-Time
Category
Food & Beverage
Property
River City Casino & Hotel
Job Locations
US-MO-St. Louis
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115837
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Charles Town Races
Job Locations
US-WV-Charles Town
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift 
Job ID
2023-114531
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift 
Job ID
2023-114532
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
- Responsible for directing the overall operations and staff of the casino Sportsbar department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.- Reports budget concerns/deviations to the Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals. - Assists in directing other Food & Beverage and Casino Beverage operations.- Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.- Ensures that the receiving, holding, and issuance of products are within the quality and control standards.- Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.- Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.- Makes recommendations, and sometimes final decision, in designing and engineering menus.- Implements and Audits inventory and cost control systems and procedures.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115315
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Job ID
2024-115933
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations
US-OH-Youngstown
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115215
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Greektown
Job Locations
US-MI-Detroit
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
Job ID
2024-115987
Type
Regular Full-Time
Category
Food & Beverage
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
Job ID
2024-115988
Type
Regular Part-Time
Category
Food & Beverage
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Responsible for supervising and managing staff in the Food & Beverage Front of House department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for the overall achievement of department customer service goals.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintains cost control methods and procedures by monitoring consistent pars and inventory.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.- Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.- Administers the overall activities of the Front of House restaurant operations and Beverage operations.- Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-113663
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
- Provides fast, friendly, professional food service to restaurant guests.- Assists in the fulfillment of all food orders according to guests' needs.- Delivers food to guest tables throughout the restaurant.- Maintains a clean and stocked workstation.- Obtains replacement stock for table tops from kitchen area/storage; takes inventory in accordance with established procedures. Assists server/bus person in setting up tables and provides maximum efficiency and service levels by retrieving guests' special requests.-  Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Job ID
2024-116776
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Adheres to departmental and property policies and procedures regarding guest service standards.- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Provides clean china, silverware, and glassware upon request from customers.- Sets tables with dishes, linen, flatware, etc., as required.- Attends to customer needs/requests (e.g., refilling beverages, condiments, paper products) in a polite and helpful manner.- Assists wait staff with tray service as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2024-116782
Type
Regular Full-Time
Category
Food & Beverage
Property
River City Casino & Hotel
Job Locations
US-MO-St. Louis
- Maintain the appearance of the restaurant and service areas (Sweep, sanitize, and keep areas orderly and organized).- Deliver hot food and place proper condiments on the plates.- Bag up carryout food and put proper condiments in bags.- Stock bus carts and take bus pans to dish room when full.- Fill soda products when empty and keep room clean (this includes mopping the floor daily).- Clean tables for servers when they need help.- Keep service areas stocked, cleaned, and organized.- Keep expo and salad fridge stocked, cleaned, and organized.- Provide positive communication and use ACES service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2023-111871
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Delivers food to guests in a timely manner - Primary role is to run food to the guests in a timely fashion depending on specific assignment for that shift (e.g. food runner station or bar/drink runner station)- Responsible for clearing all table and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attendance at pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Assist servers in their duties as required, including assistance with sidework- Other duties as assigned by restaurant management
Job ID
2024-115979
Type
Regular Part-Time
Category
Food & Beverage
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Provides fast, friendly, professional, and responsive customer service. Greets each guest approaching their station.- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Responsible for wiping down server-side expo area, and all touching areas as needed. Removes all tainted dishware and trashes to dish pit.  Sweeps floors and keeps them clean and dry throughout shift.- Ensures a successful tray-up and run delivery of all ordered items are properly to the corresponding table.- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu.- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests.- Ensures plate presentation is according to established guidelines. - Assists in replenishing front line provisions, condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Wipes counter areas, sinks, and floors to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Provides personalized service and uses guests’ names when possible.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2024-116075
Type
Regular Part-Time
Category
Food & Beverage
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge

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