Job Listings

- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.   - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists Food & Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising F&B areas designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, meeting staffing objectives and achieving guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. - Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.- Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

 - Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.

-  Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area - Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)  - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a Credit to Company and encourages others to do the same  - Performing all other related and compatible duties as assigned- Required to check identification of guests who appear under the age of thirty years old

-  Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area - Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction  - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)  - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a Credit to Company and encourages others to do the same  - Performing all other related and compatible duties as assigned- Required to check identification of guests who appear under the age of thirty years old

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures guest service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department guest service goals.    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize team member engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory. - Maintain established quality assurance procedures to ensure acceptable health department and guest service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with guests and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations.- Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned team members. - Maintains and instructs assigned team members on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintain cost control methods and procedures by monitoring consistent pars and inventory.- Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.- Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Administers the overall activities of the front of house restaurant operations and beverage operations.- Establishes and administers training programs within the assigned restaurant and lounge. - Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.

- ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary: -  - Responsible for supervising and managing staff in the F&B FOH department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Maintain cost control methods and procedures by monitoring consistent pars and inventory.  - Maintain established quality assurance procedures to ensure acceptable health department and customer service standards. - Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift. - Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Administers the overall activities of the front of house restaurant operations and beverage operations. - Establishes and administers training programs within the assigned restaurant and lounge.  - Ensures that available facilities are adequate for performance of duties by assigned personnel.  - Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated. - Monitors appearance of food served and communicates deviations from standard. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  - Maintains strict confidentiality in all departmental and company matters. 

- Administers the overall activities of the restaurant operation on assigned shift.- Establishes and administers training programs within the assigned restaurants.- Counsels, guides and instructs personnel in the proper performance of their duties.- Direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.- Ensures that available facilities are adequate ‘for performance of duties by assigned personnel.- Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Performs assigned input work in compiling annual budgets.- Prepares and, coordinates the periodical performance reviews (90 days, annuals, etc.) of assigned personnel.- Service standards used to measure success include, turnover rate, high staff morale, labor cost in line with budget and cleanliness of restaurant.- Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas.- Cross-train those within your department while encouraging, reinforcing and supporting your peers and team.

- Operates exciting restaurant environments which attract and retain gaming guests while supporting Company Strategy. - Responsible for all Front of House food operations to include Service Standards, maintaining positive employee relations, hiring and training of all staff. - Follows all concept specific guidelines while controlling costs. - Ability to analyze and evaluate profit and loss statements.- Executes and audits supplies and inventory items insuring cost controls. - Ensures that all food products prepared meet the established specifications and standards.- Ensures that the proper levels of service are provided based on forecasted needs & assures return visits.- Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards. - Completes the required daily financial tools and reports. - Ability to ensure timely service/creative offerings with large functions. - Communicates variances from established standards to Food & Beverage Director. - Solicits and responds to guest feedback through direct interaction, comment card analysis & Marketing Feedback. - Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests.- Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.- Follows all established Alcohol Management Guidelines. - Assures all employee files are in order as described in Property Guidelines. - Understands and administers the PAR form, sets performance expectations and provides coaching and operational support for the supervisory team, and employees. - Enforces all appearance and uniform guidelines. - Enforces all regulatory, internal controls, policies and procedures.- Communicates with VIP and Marketing Team to support all Property efforts in positively impacting our guest experiences. - Adheres to all regulatory, departmental and company policies and internal controls.- Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same.- Adheres to all regulatory, company and department policies and procedures.

SUMMARYThis position will be responsible for assisting in the management of a food and beverage outlet.  This position is responsible for the control and accountability of revenues, expenses and inventories and will ensure proper preparation of accurate records.  This position will directly supervise food and beverage team members and must be willing to work a flexible schedule to include all shifts, weekends and holidays.  This is an exempt position and reports to the Food and Beverage Manager. 

- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned 

Work hours are approximately 5p-12a Wednesday - Friday ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Operates all necessary kitchen equipment in the outlet, in a safe and responsible manner- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.

- Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef- Ensures regulatory, internal controls and policy and procedure compliance- Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained- Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned- Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes, if necessary, to achieve result- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours