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SUMMARYThe Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.- Greet guests warmly and professionally upon arrival and departure- Perform guest check-in and check-out efficiently and accurately- Process room reservations, cancellations, and modifications- Handle guest inquiries, requests, and concerns promptly and courteously- Resolve guest issues or escalate to management as needed- Process payments, room charges, and refunds accurately- Maintain accurate guest records...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Supervises front Office operations and team members during the assigned shift, planning, assigning, and directing daily work while ensuring service and operational standards are met.- Assists Front Office Manager in overseeing Hotel Operations to include, though not be limited to: Front Office, Gift Shop, Vale,t and cross-functional teams,- Maintains visible leadership in the lobby during peak periods, monitoring workflow, guest flow, and team performance to ensure a smooth and welcoming guest experience.- Trains, coaches, and provides real-time feedback to front Office staff, reinforcing service standards, procedures, appearance guidelines, and company policies.- Ensures fast,...
As a Housekeeper, you will:Shift: 9:00am - 5:30pm Pay: $16.00 per hour ($17.00 after 45 day evaluation) * additional pay incentives offered.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and...
SummaryThe Hotel Housekeeper is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, sanitary, and welcoming environment for all guests. This role plays a critical part in delivering an exceptional guest experience by upholding brand and property cleanliness standards.- Clean and service assigned guest rooms according to hotel standards- Change bed linens and make beds- Replace used towels and replenish bathroom amenities- Dust, vacuum, sweep, and mop floors- Clean and sanitize bathrooms, fixtures, mirrors, and surfaces- Remove trash and dispose of waste properly- Restock housekeeping carts and supplies- Report maintenance issues, damaged items, or safety hazards to supervisor- Follow all safety and...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Shift: 9:30am-6:00pmPay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures...
- Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center - Supports and administers operational goals and monitors achievement of performance and profit objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Adheres to scheduling with attention to guest satisfaction; coordinates any scheduling concerns with manager.- Responsible for supporting compliance to departmental budgets.- Ensures hotel quality and productivity standards are being met in all areas.-...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Shift: 9:00am-6:30pmPay: $16.00 + Amenity Fee ($1.00 - $2.00) per hour- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress flipping, furniture...
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings- Perform preventative maintenance to equipment on a scheduled basis- Responds to routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
ESSENTIAL FUNCTIONS- Coordination of all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business. Determine and coordinate all needs of the customer.- Answer Sales office phone and respond to all sales inquiries accurately and timely- Manage the group guest room blocks in Delphi- Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.- Responsible for creating Group Resumes & BEOs and attending weekly meetings- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations- Account Service and Management:...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
- Cleans lobbies, lounges, rest rooms, corridors, elevators, stairways, ramps, Prom areas, and patron parking lot. - Machine sweeps, mops, scrubs, waxes, and polishes floors. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceiling, and woodwork. - Washes window glass, door panels, and sills. - Cleans wall and ceiling fixtures. - Empties wastebaskets and empties and cleans ashtrays.- Transports trash and waste to disposal area. - Replenishes restroom supplies. - Responds to calls for Housekeeping problems (i.e., broken glass, spills, backups, etc.). - Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency,...
SUMMARYThe Housekeeper is responsible for maintaining the cleanliness, safety, and overall appearance of front-of-house and back-of-house areas within the casino and in accordance with company standards, ensuring a clean and welcoming environment for guests and Team Members at all times.- Clean and maintain windows, mirrors, elevators, and other public-facing surfaces- Load washing machines and properly fold towels and linens as needed- Vacuum carpeted areas and clean ashtrays as assigned- Sweep, mop, and maintain all hard surface flooring areas- Remove trash and waste from designated containers and areas- Dust, polish, and maintain furniture, fixtures, and equipment- Respond promptly to spills, waste, or other cleanliness concerns- Maintain...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
