Job Listings

ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer

- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.- Maintains a security booth and completes records using shift activity log.- Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.- Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.- Responds to all emergencies.- Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time- Exhibits a friendly, helpful and courteous manner when dealing...

- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations -...

We are holding open interviews for future 3rd shift Security Ambassadors on Friday, May 16 from 12p-6p! The day of the event, please follow the signs and enter throught the Team Member Entrance at the back of the casino. Come ready with your resume, form of ID and dress to impress!! Please note the essential job duties and qualifications required:- Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting:  provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.-...

 ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.

 ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.

 ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.

 ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.

 - Responsible for correct distribution, recapture, maintenance, cleanliness and security of horse head numbers and saddle cloths for each race. - Must hold, or must receive, an appropriate license from the Maine Harness Racing Commission.- Other duties may be assigned.

 - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Stocks serving stations with utensils - Maintains safe working conditions and practices in the kitchen and eating area. - Must be...

- Remove spots from carpets, perform bonnet and extraction carpet cleaning, dispose of trash and assist with hazardous waste collection. - Operate floor sweepers, buffers, strippers, canister vacuum cleaners and shop vacuums, and you will wear adequate personal protective equipment when working with chemicals and equipment.  - Cleaning hotel rooms, hallways, common areas and other areas. - Keeping inventory of floor areas, and scheduling cleaning and maintenance. - Reporting maintenance issues to supervisor.  - Clean, maintain, and store cleaning equipment.- Labeling and measuring chemicals correctly; operating chemical dispensing units.  

- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers. - Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty. - Award customer complimentaries based on gaming action and program guidelines. - Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. - Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing...

- Provides exceptional guest service by greeting guests as they approach and/or enter the parking lot and/or casino.- Positively responds to all customer concerns and issues to promote a return visit.Positively communicate and promote property marketing events and activities to guests.- Promotes a positive environment for both team members and guests- Drives the guest service vehicle from pick up area to destination according to assigned schedule and rotation.- Monitors the parking lot and/or event space to ensure a safe and hazard-free environment for our guests and team members.- Operates radio or similar device to communicate with security dispatch, or other departments as necessary.- Assists in the development and maintenance of player tracking information.- Effectively...

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties.- Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.- Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly.- Builds and maintains relationships with targeted guests through personal contact; leverages property...

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. -...

MAJOR JOB DUTIES:  Duties include, but are not limited to the following: - Properly present clean menus to our guests.- Collect and inspect all menus, discarding the worn ones.- Maintain the professional appearance of the hostess stand.- Supply guests with information on services available at the Hotel/Casino, including all of our restaurants.- Monitor the waiting line to determine if there are large parties waiting.- Answer telephone at the hostess stand.- Monitor the performance and completion of sidework.- Handle initial guest complaints. Inform manager on duty immediately of any problems or concerns.- Assure smooth transition during shift changes.  Remain on duty until relief is present and acknowledges that they are ready to take over.- Ensure that tables are...

 - Responsible for learning and being familiar with all of Cactus Petes room outlets, Host functions, and for being able to answer general questionsregarding the property. - Maintain a well-groomed, neat and clean appearance according to Cactus Petes Appearance Policy. - Anticipate the needs of our guest and respond appropriately with a sense of urgency. - Provide superior guest service by positively affecting interactions with guests and team members. - Keep entry area clean and organized. - Work in cooperation with other service staff to provide a high quality of service. - Greet and seat guests at tables according to guest preference and table availability.- Inform guests of restaurant specials, feature items and personal favorites. - Provide guests with the menus, inform them of the...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...

- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate. - Greet and seat guests at tables according to guest preference and table availability. - Provide guests with menus and inform guests of restaurant specials and feature items. - Coordinate with food servers, bus persons and other restaurant personnel in providing guest service. - Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage. - Keep cash register and host area stocked with necessary equipment, forms and supplies. - Ensure dining and serving areas are set up and maintained according to standard.