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- Complete all the required duties upon the opening and closing of the bar.- Provide courteous service of frozen daiquiris and beverages, including offering samples of frozen daiquiris as well as suggestive selling of other beverage items.- Responsible for stocking and maintaining the bar area in a clean and orderly fashion.- Clean, sanitize and lubricate daiquiri freezers according to designated schedule and instruction.- Greet guest seated in the bar area or standing at the bar in a friendly manner, creating an upbeat, fun environment.- Take drink orders and serve promptly, making sure to check I.D.’s for proof of age and following all company and state guidelines regarding Responsible Serving.- Make all drinks accurately, according to recipe including daiquiri batch production, in the proper cup with the proper garnish.- Slices and pits fruit as required.- Prepares and delivers guest food orders according to established guidelines as needed.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and supervisors.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Maintains the cleanliness of the restaurant, bar and other guest areas.- Any and all duties as assigned by your Supervisor or a member of management.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the Boomtown Casino Biloxi and Hollywood Casino Gulf Coast properties: - Responsible for maintaining knowledge and enforcing all gaming laws and regulations.- Reviews and compiles all paperwork produced by Player Services and all revenue producing outlets. Gathers all information used in tracking cash-in and cash-out transactions; prepares CTRs.- Generates detailed and summarized reports for each revenue category.- Monitors compliance of policies and procedures. Reports any irregularities or exceptions to Finance Manager.- Creates daily postings to update General Ledger for financial reporting.- Opens and sorts mail.- Codes non-po invoices and indicates “Requester”.- Enters urgent check requests that are of high priority.- Enters ABC direct debits and applies against PO’s.- Assists with pending receipts as needed.- Reviews vendor statements as needed.- Scans and sends invoices to the appropriate email address for SS AP.- Completes data entry for accounting reports distributed to the property.- Enters warehouse adjustments and inventory counts for the EOM inventory process.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
The following and other duties may be assigned as necessary for the Boomtown Casino Biloxi and Hollywood Casino Gulf Coast properties:- Responsible for maintaining knowledge and enforcing all gaming laws and regulations.- Reviews and compiles all paperwork produced by Player Services and all revenue producing outlets. Gathers all information used in tracking cash-in and cash-out transactions; prepares CTRs.- Generates detailed and summarized reports for each revenue category.- Monitors compliance of policies and procedures. Reports any irregularities or exceptions to Finance Manager.- Creates daily postings to update General Ledger for financial reporting.- Opens and sorts mail.- Codes non-po invoices and indicates “Requester”.- Enters urgent check requests that are of high priority.- Enters ABC direct debits and applies against PO’s.- Assists with pending receipts as needed.- Reviews vendor statements as needed.- Scans and sends invoices to the appropriate email address for SS AP.- Completes data entry for accounting reports distributed to the property.- Enters warehouse adjustments and inventory counts for the EOM inventory process.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to established department and property policies and procedures regarding guest service standards.- Maintains the strictest confidence regarding confidential information regarding L’Auberge and its parent company.- Assists with the formulation of accounting policy and procedures, the coordination of systems and procedures and the preparation of operating data and special reports as required.- Works directly with the Corporate Shared Services Center to ensure journal entries, financial statement preparation, filings, and account reconciliations are prepared timely and accurately.- Reviews monthly and quarterly financial statements using analytical procedures and inquiries, and coordinates discussions with operational leaders to understand and improve financial results.- Ensures compliance with all internal control related accounting/finance items (including SOX and state controls), working closely with the executive team.- Assists in the preparation of the annual budget, recurring forecasts, daily reports, and ad hoc reporting.- Coaches, monitors and develops team members for improved performance, and administers employee evaluations for team members as necessary and provide problem resolution assistance in personnel related matters.
This position qualifies a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!- Adhere to established department and property policies and procedures regarding guest service standards- Provide oversight of Revenue Audit, and Invoice Processing/Inventory Control functions. For purposes of career development, each of these could be traded out for oversight of Planning & Analysis, Risk & Safety, Procurement, or Warehouse operations.- Provide leadership, training, coaching, monitoring and development of team members for improved performance.- Issue timely performance evaluations on subordinates and offer developmental guidelines and resources to achieve goals- Must maintain the strictest confidence of any and all confidential information disclosed by a Penn Entertainment entity- Formulation of and periodic review of department policies and procedures and system needs and implementation; update as needed- Facilitate monthly departmental financial statement reviews and quarterly business reviews for functional areas- Ensure adherence to accounting policy and procedures as set forth by LVSC, the coordination of systems and procedures and the preparation of operating data and special reports as required- Work directly with the LVSC accounting team to ensure financial statements and account reconciliations are prepared timely and accurately.- Reviews general ledger accounts and activity for trends and errors- Reviews monthly and quarterly financial statements using analytical procedures and inquiries; ensuring variances are addressed and/or explained.- Ensure compliance with all finance/accounting SOX-related requirements, as well as coordinate and interface with, gaming regulators, SOX auditors and internal auditors; oversee filing and reporting requirements- Assists in the preparation of the annual budget for responsible departments- Reviews daily flash and operating report for accuracy; and assists with the forecasting of financial information- Review and analyze work schedules; ensuring schedules are in accordance with Company policy and meet previously established labor standards.- Reviews and analyzes management reports.- Develop (with the assistance of the VP of Finance), plan and execute projects related to optimizing cash access for guests, cash handling for team members and cash on hand for the property- Assign and oversee special staff assignments/projects- Work closely with Compliance Department and Internal Audit to ensure compliance with internal controls
- Responsible for supervising and managing staff in the Planning & Analysis Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short and long-term financial analysis for the property including labor and financial data reporting. Exercises discretion and independent judgment within the Manager of Business Planning and Analysis function. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. - Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing programs; analyzes results to identify opportunities for improving efficiency of marketing expenditures and communicates findings to Executive team. - Oversees all aspects of preparing the annual budget. - Compares actual operating results to budget and prior year; summarizes key findings and communicates to Executive Management; makes recommendation for improving EBiTDA. - Develops presentations for budget meetings and operational reviews. - Presents and discusses analyses with high-level executives from Corporate and from the property. - Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives.- Monitors labor costs and identifies opportunities to improve efficiencies. - Performs queries of various databases to extract data for use in analysis. - Prepares ad-hoc analyses as needed. - Maintains compliance with Gaming Control Board requirements, the company’s System of internal Controls, and Sarbanes-Oxley requirements. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
- Clean all carpets as required.- Assist in removing gum/products from the carpets as directed.- Assist in restowing all gear properly and when requested. In addition, clean and maintain all carpet cleaning equipment in use daily.- Clean tile floors including grout.- Clean escalator steps.- Maintain a clean, safe workplace: e., clean, etc. as directed.- Assist the Maintenance Department as needed.- Report to the Facilities Supervisor any hazardous or threatening condition.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage.- Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters
Job Responsibilities: Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. Create and maintain records, reports and other documentation as required to meet company and business expectations. Maintain the viability and integrity of all restaurant operations.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists Food & Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising F&B areas designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, meeting staffing objectives and achieving guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists F&B Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. - Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.- Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
