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Search Results Page 25 of 53

- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
Job ID
2024-116241
Type
Regular Full-Time
Category
Security/Surveillance/EMT
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
Job ID
2024-116242
Type
Regular Full-Time
Category
Security/Surveillance/EMT
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.- Maintains a security booth and completes records using shift activity log.- Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.- Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.- Responds to all emergencies.- Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.- Informs Housekeeping of any towel shortages.- Checks to make sure only authorized guests are using pool complex.- Ensures a hassle free/private experience for cabana guests.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Performs minor first aid.- Reports all illnesses and injuries to Supervisor.- Communicate via two-way radio.- Maintains crowd control.- Stays alert for all safety concerns.- Informs guests of all safety hazards and property events.- Reports any problems to Guest Safety Supervisor or Manager as needed.- Any and all duties as assigned by your Supervisor or a member of management.- Provides a friendly and safe environment for guests and employees at the pool complex.- Surveys and watches crowd at all times and stops inappropriate behavior immediately. - Ensures that pool complex dress codes are enforced and may assist in checking ID’s.- Must follow all intoxication procedures to ensure the safety of all guests.- Assists in all emergency procedures. - Ensures that the pool complex is free of fire hazards and safety concerns. - Is attentive and present at all times while on shift. - Greets guests with a smile and friendly, warm greeting. - Rotates Guest Safety duties inside and outside the pool complex.- Keeps high traffic areas clear ensuring employees as well as guests have the ability to move freely throughout the pool complex.- In the event of a fight or verbal confrontation between guests, will use the minimal amount of force or restraint necessary to control the situation and contact a Guest Safety Supervisor or Manager. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
Job ID
2023-114727
Type
Regular Full-Time
Category
Security/Surveillance/EMT
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2023-112308
Type
Regular Full-Time
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2023-112311
Type
Regular Full-Time
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2023-113556
Type
Regular Full-Time
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2023-114356
Type
Regular Full-Time
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400,  LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
Job ID
2024-115386
Type
Regular Full-Time
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
MAJOR JOB DUTIES:  Duties include, but are not limited to the following:- Provide hair care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- - Maintaining an adequate supply of towels and capes.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assist them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis.  After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers.- Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations.  Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards.  - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
Job ID
2022-95934
Type
Regular Part-Time
Category
Hotel Operations & Retail
Property
M Resort
Job Locations
US-NV-Henderson
• Responsible for the daily preparation of food items.• Sets up station according to restaurant guidelines.• Proficient at Garde Manger & Hot Apps station.• Conduct line checks prior to service & fills out station inventory sheets at end of service.• Manages and maintains relevant prep & par levels• Prepares all food items as directed in a sanitary and timely manner.• Follows recipes, portion controls, and presentation specifications as set by the restaurant. • Restocks all items as needed throughout shift.• Cleans and maintains station in practicing good safety, sanitation, organizational skills.• Prepare dishes for customers with food allergies or intolerances.• Ensure quality and safety of food by performing standard and any additional sanitary measures including sweeping of the floors, cleaning of surfaces, as well as proper covering and storage of food items according to standards and procedures.• Stay productive at all times and prepare for future needs as time allows.• Respond in a positive and timely manner to all requests and feedback.• Uphold a safe working environment• Contribute to positively impacting the morale of the kitchen staff • Perform other related duties as required.
Job ID
2023-114911
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Polishes all marble surfaces; floors, countertops, facing ledges, etc. by cleaning grinding/honoring, stripping, sealing, waxing, polishing, etc. - Scrubs, waxes, and polishes floors all types of floors - Cleans and polishes metalwork. - Vacuums, sweeps all rugs and /or mats. - Shampoos rugs/mats, upholstered furniture - Shampoos/extracts carpet in hotel rooms, stairwells, hallways, etc. - Cleans upholstery, drapes and sheers. - Hangs curtain/drapes as necessary in accordance with the Hotel standards. - Removes gum from floor and/or furniture - Keeps furniture and equipment free of dust. - Move furniture and flip/rotate mattress as needed. - Empties wastebaskets, cleans ashtrays, transports trash and waste to disposal area. - Replenishes supplies. - Transports equipment or tolls between departments. - Responsible for using the right cleaning products and equipments for the right job. - informs management of the need for major and/or minor repairs.
Job ID
2023-112382
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Adhere to guest service requirement listed above.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Demonstrates ability to maintain cleanliness of all back of house areas.- Practice safe food handling and sanitation duties as given to by management.- Demonstrates the ability to handle varying business with little assistance.- Demonstrates willingness to assist other team members as needed without being asked.- Demonstrates the ability to communicate through log books, verbally and written.- Demonstrates the ability to be proactive in maintaining Ameristar standards.- Demonstrates the ability to follow up on projects in a timely manner and complies with departmental policies as well as with Company rules, regulations, and policies set forth in the employee handbook reports any equipment malfunctions. Maintains station in a neat and orderly manner.- Reports any equipment malfunctions. Maintains station in a neat and orderly manner.- Reports with proper tools, clean uniform and recommended footwear at the stated time.- All other duties as assigned.
Job ID
2023-114930
Starting Salary
USD $20.00/Hr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
- Heavy Duty Cleaners will be responsible for cleaning all public areas.  This includes, but is not limited to, cleaning of restrooms, empty trash bins, using extractors, auto scrubbers, floor buffers or overhead lifts for deep cleaning of surfaces. - Working safely and following all safety rules while operating equipment is required. 
Job ID
2024-116253
Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Property
Ameristar Casino Hotel Council Bluffs
Job Locations
US-IA-Council Bluffs
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - If assigned to Beverage area, responsible for maintaining the cleanliness and functionality of the station, including but not limited to wells, counters, and floors. - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Delivers supplies as directed. - Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.
Job ID
2023-115003
Starting Salary
USD $20.00/Hr.
Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
Every Thursday!2/8 - 3pm to 6pm2/15 - 8am to 11am2/22 - 3pm to 6pm2/29 - 8am to 11am We will be holding interviews for the following positions:- Hotel & Housekeeping Positions - Starting at $20.00 per hour- Cook Positions - Starting at $19.00 per hour- Host/Cashier Positions - Starting at $17.00 per hour- Busser Positions - Starting at $15.15 per hour plus Tips- Stewarding/Dish-washing Positions - Starting at $20.00 per hour- Security Officer Positions - Starting at $21.00 per hour- Surveillance Agent Positions - Starting at $22.00 per hour- Casino Cage Cashiers - Starting at $14.42 per hour plus Tips- Table Games Dealers - Starting at $11.40 per hour plus Tips- Salaried leadership positions also available with competitive compensation packages- Offering the following incentives to our new Team Members hired before the end of the year:- $1500 Retention Bonus- Non-Accrued Additional Time Off after 90 days of employment (80 hours for Full Time, 40 hours for Part Time)- Day 1 Health Benefits- Discounted Bus Tickets- 20% discount for Starbucks, Ara Spa, and all food outlets,- 100% Colorado Gaming License reimbursement after 90 days of employmentWe will be hiring for the following location- Ameristar Casino Resort Spa, 111 Richman Street, Black Hawk, CO 80422 Requirements- Must be 18 or older. All job offers will be dependent on passing a Background check. Some positions require a Colorado Gaming License.How to prepareCompleting our online application prior to the event is strongly encouraged and will speed up the process. Please bring a photo ID with you. Resume is optional, but preferred. What to wearDress code is Casual (come as you are, but please be presentable). How to get to the eventPlease park in our Valet or Self-parking garage at Ameristar Casino in Black Hawk. You will see signage as you enter the property that will direct you to the event space, in the Elevations Conference Room on the 3rd floor. Please do not bring children or non-service related animals to this Hiring Event.  
Job ID
2024-116138
Starting Salary
USD $0.01/Hr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
- Maintain records of all financial transactions for owners and jockey accounts. - Accept all check requests; print and distribute all checks. - Complete Jockey payroll; print and distribute all checks. - Enter race results for each race including jockey or owner changes, scratches, double jockey mounts, PA bonus money for jockeys, and claims. - Record and update all accounts nightly. - Handle end of month reports including photographer, Teleview, Pa. Breeders, Jockey Guild, special requested statements, and all account summaries; issue checks if required.
Job ID
2023-114366
Type
Regular Part-Time
Category
Racing Operations
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
- Responsible for developing and establishing relationships with all gaming customers to encourage return visits and create customer loyalty- Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties. - Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly. - Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines.- Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database. - Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances. - Coordinates events and other cross-marketing opportunities with properties and partnerships, as well as various Casino Marketing programs. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation). - Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines. - Maintains security and confidentiality of files, records, and lists. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
Job ID
2024-115519
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Boomtown New Orleans
Job Locations
US-LA-Harvey
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. -- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Devotes significant time to being visible and available on the casino floor in order to meet and greet guests during individual visits, as well as during special events.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.- Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts.- Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. - Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
Job ID
2023-113482
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
- Answer phone and coordinate reservations, special guest requests, and messages- Demonstrate a complete knowledge of menus; items, pricing, ingredients, cooking methods, and service techniques- Gives information regarding daily specials, restaurants, marketing promotions, and shows- Assist servers and bussers when needed- Ensure all tables and dining area are immaculately clean and properly set- Be familiar with the safe handling of cleaning product, equipment, and supplies
Job ID
2024-115089
Type
Regular Part-Time
Property
Ameristar Casino Hotel Council Bluffs
Job Locations
US-IA-Council Bluffs
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.   - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary.  - Verify reservation if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
Job ID
2023-109369
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino Morgantown
Job Locations
US-PA-Morgantown

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