Job Listings

General Accountabilities:  - Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.  - Providing guests with menus and answering any initial questions. - Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. - Engaging with guests to ensure they’re provided with exceptional customer service. - Answering calls, taking reservations, responding to complaints, and helping to resolve them. - Helping team members with othertasks in the restaurant as needed.  - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains...

- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing...

- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards  - Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required  - Completing all assigned closing duties...

- Providing fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end...

- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards  - Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required  - Completing all assigned closing duties...

- Job Tasks must be finished in a timely manner according to department standards - Adhere to department and property policies and procedures regarding guest service standards.  - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. - Greet guests with a smile and pleasant disposition in a timely manner. - Date-stamp, sort, and rack incoming mail and messages. - Keep record of room availability and guest’s accounts, manually or by computer. - Compute bill, collect payment, and make change for guests. - May post and correct charges to guest’s folios (bills). - Make and confirm room reservations for guests. - Assist in the group sales efforts as specified by Hotel Leadership. - Complete all...

  - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check...

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest...

What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Shift: 9:30am-6:00pmPay: $16.00 per hour- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.

As a Housekeeper, you will:Shift: 9:00am - 5:30pm Pay: $16.00 per hour ($17.00 after 45 day evaluation) * additional pay incentives offered.- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and...

- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork.  - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...

- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork.  - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures...

- Responsible for supervising staff and the overall daily management of a designated shift.  - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Conduct daily pre-shift meetings - Prepare and communicate daily shift reports.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to hotel leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary: - Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...

- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...

- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...

ESSENTIAL FUNCTIONS- Coordination of all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business. Determine and coordinate all needs of the customer.- Answer Sales office phone and respond to all sales inquiries accurately and timely- Manage the group guest room blocks in Delphi- Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.- Responsible for creating Group Resumes & BEOs and attending weekly meetings- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations- Account Service and Management:...

The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction.   Essential Functions   - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned