Click column header to sort
- Greets and verbally acknowledges each guest and escort to seat promptly.- Maintains communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.- Verifies reservation if required, before seating guests.- Advises guests of waiting time and recommends beverage outlets.- Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.- Knowledge of all daily specials and featured menu items and their preparation.- Handles any guest complaints and resolves them quickly and courteously.- Attendance at any pre-shift meetings.- Maintains communication with kitchen regarding "86 board" and availability of featured...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary...
- Greet guests with a warm verbal greeting and eye contact. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.- We will provide any...
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements - Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Complete all assigned closing duties...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required. - Completing all assigned closing duties at...
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required. - Completing all assigned closing duties at...
ESSENTIAL DUTIES AND RESPONSIBILITIES - Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review...
General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - ...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides high level of quality service standards. - Compliant with all regulatory requirements within area of responsibility. - Answers...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Shift: 9:30am-6:00pmPay: Up to $19 per hour- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
SUMMARY Clean and supply 15 guest rooms daily to meet property standards and organize and stock cleaning cart. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. ESSENTIAL DUTIES AND RESPONSIBILITIES - Check climate control, lights, and alarm clock, making adjustments to correct irregularities or report broken items to the Call Center.- Tidy room in a variety of ways such as emptying trash containers, ensuring remote for TV works, drawing sheers.- Check room supplies and replace items such as soap, shampoo, writing paper, pens, and tissues.- Strip the beds and load soiled linen on cart.- Change bed pads if soiled.- Replace soiled linens, and provide supply of laundry bags and slips.- Make beds according to the hotel standards.-...
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Houseperson, you will:Shift: 9:00am-6:30pmPay: $16.00 per hour- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as...
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms- Report all maintenance needs and service issues as needed- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed- Able to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Responsible for the smooth operation of the Hotel Services department and its team members on an assigned shift. - Responsible for Hotel Services Representatives and Bell Representatives on assigned shift.- Informs management of the status of operations on a daily basis.- Directly supervises the Call Center, Front Desk, Bellman, and RV Park areas. - Assists Assistant Hotel Services Supervisors in counseling, training, evaluating and daily operations of the call center & front desk area.- Performs Hotel Services, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To maximize resort revenues...
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all...
