- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
Work hours are approximately 5p-12a Wednesday - Friday ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Operates all necessary kitchen equipment in the outlet, in a safe and responsible manner- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
- Responsible for supervising and managing staff in the Food & Beverage Front of House department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for the overall achievement of department customer service goals.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Maintains cost control methods and procedures by monitoring consistent pars and inventory.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.- Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.- Administers the overall activities of the Front of House restaurant operations and Beverage operations.- Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Provides fast, friendly, professional food service to restaurant guests.- Assists in the fulfillment of all food orders according to guests' needs.- Delivers food to guest tables throughout the restaurant.- Maintains a clean and stocked workstation.- Obtains replacement stock for table tops from kitchen area/storage; takes inventory in accordance with established procedures. Assists server/bus person in setting up tables and provides maximum efficiency and service levels by retrieving guests' special requests.- Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Maintain the appearance of the restaurant and service areas (Sweep, sanitize, and keep areas orderly and organized).- Deliver hot food and place proper condiments on the plates.- Bag up carryout food and put proper condiments in bags.- Stock bus carts and take bus pans to dish room when full.- Fill soda products when empty and keep room clean (this includes mopping the floor daily).- Clean tables for servers when they need help.- Keep service areas stocked, cleaned, and organized.- Keep expo and salad fridge stocked, cleaned, and organized.- Provide positive communication and use ACES service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitor tables to assess guests' needs in a courteous manner. - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensures each table is ready for guests' arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc., in a timely and pleasant manner working with servers to expedite service at all tables. - Performs service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitors tables to assess guests' needs; anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area. - Restocks and cleans assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participates as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declares tips through time and attendance system at the end of each shift.- Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
- Delivers food to guests in a timely manner - Primary role is to run food to the guests in a timely fashion depending on specific assignment for that shift (e.g. food runner station or bar/drink runner station)- Responsible for clearing all table and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attendance at pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Assist servers in their duties as required, including assistance with sidework- Other duties as assigned by restaurant management
- Provides fast, friendly, professional, and responsive customer service. Greets each guest approaching their station.- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Responsible for wiping down server-side expo area, and all touching areas as needed. Removes all tainted dishware and trashes to dish pit. Sweeps floors and keeps them clean and dry throughout shift.- Ensures a successful tray-up and run delivery of all ordered items are properly to the corresponding table.- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu.- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests.- Ensures plate presentation is according to established guidelines. - Assists in replenishing front line provisions, condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Wipes counter areas, sinks, and floors to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Provides personalized service and uses guests’ names when possible.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Responsible to take orders from patrons and return these orders in a timely manner. - Presents menu, answers questions, and makes suggestions regarding food and service. - Writes order on check or memorizes it. - Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Totals bill and accepts payment or refers patron to Cashier. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations. - Ensure the safety and security of guest and team members. - Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service. - Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness. - Other duties as assigned.
- Responsible to take orders from patrons and return these orders in a timely manner. - Presents menu, answers questions, and makes suggestions regarding food and service. - Writes order on check or memorizes it. - Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Totals bill and accepts payment or refers patron to Cashier. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations. - Ensure the safety and security of guest and team members. - Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service. - Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness. - Other duties as assigned.
- Responsible to take orders from patrons and return these orders in a timely manner. - Presents menu, answers questions, and makes suggestions regarding food and service. - Writes order on check or memorizes it. - Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Totals bill and accepts payment or refers patron to Cashier. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations. - Ensure the safety and security of guest and team members. - Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service. - Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness. - Other duties as assigned.
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Resolves service issues according to the service recovery toolbox - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play