- Responsible for providing prompt, friendly and courteous cashier service to our guests. - Supply guests with information on services available on property. - Assist the guests in any way possible and direct guests to tables. - Ensure proper cash handling for all transactions. - Ensure guests in each station are being properly attended. - Maintain knowledge of current hotel & casino activities, beverage outlets and operations. - Utilize proper procedures and documentation for transactions. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - May have to access gaming systems. - Other job related duties as assigned.
- Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards- Responsible for having knowledge of PLCB and RG standards.- Responsible for having knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled - Responsible for accurately and efficiently use of POS system.- Monitors guests alcohol intake in accordance with RAMP training.- Assists other food and beverage team members with maintenance such as side work, opening/closing duties.- Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.
- Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner- Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards - Accurate and efficient use of POS system - Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher - Greet and verbally acknowledge each guest and escort to seat promptly - Maintain communication with servers and inform them when a table in their section has been seated - Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests - Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items - Handle any guest complaints and resolves them quickly and courteously. Answer guest questions and directs concerns to appropriate member of management - Complete knowledge of all menu items and how each item is prepared - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations
- Operates cash register: takes money from customers and counts back the appropriate change. - Counts money in register before and after each shift. - Prepares food such as hot dogs and brats. - Cleans and sanitizes working/kitchen areas in outlets: mops floors, cleans equipment, etc. - Serves food to customers. - Stocks all supplies (i.e., food, paper products, etc.) for next shift.- Cleans tables in dining areas. - Preps required food needed for deli operations. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously. Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared.
- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously. Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared.
- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.- Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds as required.- Assists in conducting a daily inspection of the property to ensure that it is clean, attractive, and fully functional. implements immediate remediation of problems; reports any issues to manager.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner.- Repair machinery, equipment or structures through dismantling, assembling and rebuilding including replacement, removal, installation or fabrication of new, used or refurbished parts.- Perform preventive maintenance on machinery, equipment and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears and other machinery, equipment or structural parts.- install, maintain, replace, and repair electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, heaters, light units, light switches, outlets or fixtures including changing light bulbs as needed.- Clean and maintain heaters, air conditioning units, air handling units, filters, belts, coils and all components contained in or related to such units.- install, maintain, replace, and repair plumbing including but not limited to toilets, sewage discharge lines, sinks, dishwashers, ruptured or leaking lines, and clogged toilets or drains.- Maintain, repair and replace ceiling tiles and structures.- Operate and utilize machine tools including but not limited to power lift, power washer, lathe, grinder, drill, saw, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures and tools.- Lay out, assemble, install, repair, replace, fabricate and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators and related equipment, parts or machinery.- Perform basic carpentry work including but not limited to woodwork and building, hanging or installing cabinets, selecting and preparing timber, board or other building products or materials, installing, repairing, maintaining or removing latches, handles and hinges.- Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, gluing, fabricating, cleaning and furniture repair.- Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, landscaping functions, cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas and garage.- Respond to facility maintenance needs as requested by other departments including but not limited to ensuring that all equipment utilized are functioning properly.- Maintain lawns, trees, plants and planted areas.- Take steps to ensure proper pest or animal control.- Prepare fields, garden beds or lawn areas by cultivating soil and adding fertilizers and compost as needed.- Construct rockeries, paths, ponds, gardens, structures and landscaped areas as needed.- Plant, transplant or remove flowers, sHRubs, trees and lawns.- Maintain landscaped areas, gardens, plants, sHRubs, bushes and trees by fertilizing, trimming, pruning, cutting, mowing, aerating and making sure that plants are receiving adequate water.- Prune trees and hedges.- Thin out, hoe, irrigate and fertilize, and perform weed control on all landscaped areas.- Maintain lawn and grass areas using machinery, fertilizers and chemicals, including mowing, trimming, and weed eating. - Kill and remove weeds and unwanted vegetation. - Operate and efficiently use heavy equipment and machinery such as but not limited to power lifts, power washers, mowers, sweepers, and snow removal devices. - Perform preventive maintenance including cleaning on all equipment such as tools, lawn mowers and heavy machinery.- install, maintain and operate irrigation and drainage systems as needed.- Perform duties that will enhance the appearance of landscaped areas, gardens, and lawns such as trimming, raking, leaf, snow or debris removal, sweeping, blowing, and cleaning
- Responsible for the cleanliness and maintenance of the interior and exterior of the facility utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance - Responsible for proper cleaning, storage and maintenance of department equipment - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security, DNR and USCG - Adheres to regulatory, safety, departmental and company policies - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Responsible for the cleanliness and maintenance of the interior and exterior of the facility utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, shampoo and polishing machines, scaffolding, lawn care equipment, etc) and proper cleaning chemicals as assigned. This includes routine cleaning, project cleaning (stripping/waxing floors, shampoo/spot clean carpets, signage/light fixtures/vents, etc), painting, minor repairs, lawn care, snow removal, and preventive maintenance - Responsible for proper cleaning, storage and maintenance of department equipment - When required, stands safety and lookout watches during heighten security alerts as described by the department of homeland security, DNR and USCG - Adheres to regulatory, safety, departmental and company policies - Supports safety and accident prevention programs (PPE, LO/TO, BBP, HAZCOM) and informs manager on duty of any safety problems or concerns - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- After Training Period (6-8 weeks)- Schedule will be Wed-Sun, 6:00 AM to 2:30PM- Union Environment- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs preventative maintenance in conjunction with all building maintenance and/or cleanliness related items- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Director of Facilities- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs- Supports all sanitation processes and procedures including rodent and pest control- Performs painting, structural repairs t masonry, woodwork, wallpaper and treatments, and furnishings of buildings- Performs all Grand Stand maintenance activities- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities- Accounting for OSHA compliance at Hollywood Slots Hotel and Raceway. Will be an active participant of Safety compliance- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates- Must be able to interact effectively and positively across departmental lines- Must be a team player- Limited supervisory requirements as assigned- Other duties may be assigned
- Replenishes supplies such as paper, cleaning products, equipment, fixtures, and fuel for all departments.- Assists with moving furniture as reasonably requested. - Cleans rugs, carpets, upholstered furniture, and draperies. - Empties wastebaskets; empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes bath room supplies in restrooms and supply closets. - Cleans main public areas: vacuums, picks up trash, wipes counters, high dusts, cleans glass windows and doors, etc. - Retrieves necessary cleaning supplies for departments, fellow team members, and guests as requested. - Cleans team member areas (i.e., break room, back offices, and locker room).- throughout the day: dusts and mops floor, washes and dries towels, picks up trash, and stocks dispensers. -- Responds to calls for facility problems: broken glass, spills, toilet backups, etc. - Transports Facilities products and equipment. - Performs inspection rounds of property to ensure the safety of guests and team members- Reports to the Facility Supervisor any hazardous or tHReatening condition. - Assists in emergency situations: fire, emergency evacuation, search, man overboard. - Wears fire gear and launches rescue boats if required. - Provides positive communication and uses Red Carpet Training skills with every guest and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for directing overall Facilities operations for the company properties to include interior and exterior maintenance of all buildings and grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas as well as elevators, kitchen appliances and televisions- Responsible for the planning, execution and management of day-to-day operations of current and future Construction/Engineering Projects for the company properties working with Design and Construction department to satisfy the needs of the properties- Plans, directs, and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project- Coordinates operational changes to ensure the least amount of internal/external customer disruption- Confers with consultants, regulators, and operations to provide technical advice and to resolve problems- Coordinate all activities with governmental, regulatory or other agencies ensuring regulatory, internal controls and policy and procedure compliance- Responsible for capital expenditure requests and operating budgets- Ensures consistent high-quality standards are maintained in areas of responsibility- Management accountability for all facilities team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands- Responsible for ensuring optimal operations during all business hours- Implements training programs that ensure high quality service and safety- Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.- Directly manage the facilities operations.- Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. - Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties of all Facilities team members.- Coordinate staff and schedule special functions or promotions or projects including coordination and communication with other involved departments and preparation of any and all necessary documentation.- Develop and implement departmental training programs, measurable performance evaluations and programs to reward and recognize performance of team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.- Promote policies, procedures and processes to increase revenue and effectively manage expenses while protecting and preserving the assets of the company.- Compile information, complete and submit reports to authorized management or Accounting as required.- Complete regular and periodic verification processes for the proper accounting of revenues, expenses and inventory.- Review and analyze departmental staffing needs and make recommendations for adjusting working schedules of team members to promote effective labor cost control while providing quality products and service.- Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices. - Facilitate daily pre-shift meetings and disseminate information to team members.- Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members.- Negotiate with vendors for supplies, machinery, parts and services as needed.- Maintain strict confidentiality in all departmental or company matters.- Gather information for long and short term planning to assist the Facilities Manager in budget planning.- Drive and safely use company vehicles and equipment.- Practice excellent customer service skills at all times to include, but not limited to, addressing customers’, vendors’, suppliers’ and team members’ needs courteously, promptly, and professionally.- Meet all departmental or company project and assignment requirements and deadlines.- Develop, attend or provide training as needed or required including but not limited to sanitation, and safety.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter. Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Responsible for the planning, execution and management of day-to-day operations of current and future Construction/Engineering Projects for the company properties working with Design and Construction department to satisfy the needs of the properties- Plans, directs, and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project- Coordinates operational changes to ensure the least amount of internal/external customer disruption- Confers with consultants, regulators, and operations to provide technical advice and to resolve problems- Coordinate all activities with governmental, regulatory or other agencies ensuring regulatory, internal controls and policy and procedure compliance- Ensures consistent high quality standards are maintained in areas of responsibility- Management accountability for all facilities team members for day to day and long term operations to include training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for ensuring optimal operations during all business hours- Implements training programs that ensure high quality service and safety- Acts as a role model to other employees and always presents oneself as a credit to The company and encourages others to do the same
* This is for an overnight shift * - Responsible for assigning, directing and overseeing engineers to ensure jobs are completed in a timely and professional manner. - Trains and develops team members, originates and maintains all necessary documentation, certifications, etc. Ensures safety of team members and facilities. - Directs, assigns, coordinate and supervise maintenance team members. -- Troubleshoot mechanical, electrical and plumbing problems.- Oversight and management of work being performed by outside contractors.- Intake, prioritization and assignment of work order requests.- Establish proper schedule for preventative maintenance work on all equipment.- Walk daily route, reporting and supervising necessary repairs.- Maintain established standards of quality for all work on property.- Train and coach team members as necessary.- Conduct weekly safety meetings.- Estimate repairs costs.- Solicitation and evaluation of proposals from outside vendors.- Other job-related duties as assigned.
