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- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries.- Assists management with action plans, coaching sessions, or additional training as needed.
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- Inspects the quality of work performed by hotel housekeeping personnel, ensuring that all rooms are prepared in a timely manner and maintained according to Cactus Petes standards. Effectively provides instruction and guidance to Room Attendant staff. - Ensures that fast and accurate execution of guest service standards are met and delivered in accordance with the Cactus Petes expectations. - Responsible for the supervision, examination and daily inspection of the quality of work in all rooms performed by assigned personnel and takes the appropriate steps to ensure that all rooms meet Cactus Petes standards. - Receives guest checkout information from the housekeeping office/ front desk, and takes immediate steps to ensure that all rooms are cleaned in a timely manner. -...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
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- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations -...
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Reports to: Concessions ManagerPrimary Purpose: Responsible for the efficient operation of a concession area and for the supervision of assigned Counter Workers. Records accurate inventories of goods and supplies and balances inventory usage compare to receipts. May perform duties of Counter Worker.Responsibilities:- Supervise assigned Counter Workers to efficiently operate a concession area.- Track all inventory activity and balance usage value to receipts.- Other duties as assigned.
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- Polishes all marble surfaces; floors, countertops, facing ledges, etc. by cleaning grinding/honoring, stripping, sealing, waxing, polishing, etc. - Scrubs, waxes, and polishes floors all types of floors - Cleans and polishes metalwork. - Vacuums, sweeps all rugs and /or mats. - Shampoos rugs/mats, upholstered furniture - Shampoos/extracts carpet in hotel rooms, stairwells, hallways, etc. - Cleans upholstery, drapes and sheers. - Hangs curtain/drapes as necessary in accordance with the Hotel standards. - Removes gum from floor and/or furniture - Keeps furniture and equipment free of dust. - Move furniture and flip/rotate mattress as needed. - Empties wastebaskets, cleans ashtrays, transports trash and waste to disposal area. - Replenishes supplies. - Transports equipment or tolls between...
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- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Stocks serving stations with utensils - Maintains safe working conditions and practices in the kitchen and eating area. - Must be...
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- All duties may change or be altered as determined by the Lead Steward on duty.- Maintains all BOH work areas (kitchens, prep areas, and dish rooms), equipment (stoves, grills, stove hoods, oven hoods, deep fryers and fryer boil-out, etc.), and assists with the daily cleaning and in accordance with OSHA and ServSafe standards. - Removes garbage and trash from all operating venues, ensure all trash cans are clean and relined. - Clean mechanical devices as needed, i.e. dishwashers, combi ovens, ice cream machines and smoker. - Adheres to safety, proper cleanliness and sanitation standards as set forth by Company and Departmental Guidelines and ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen and food storage areas by scrubbing the floors, cleaning...
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- Print owner audit report before races begin.- Distribute checks.- Record race results on program and scale sheet for each race when results are called in by the Racing office and prepare program with results for HBPA office.- Assist racing official with claim cards by checking owners account balances and correcting owners or authorized agents’ names.- Enter race results for each race including jockey or owner changes, scratches, double jockey mounts, claims, etc.- Enter trainer awards, nominations, start and entry fees, lasix and paddock fee.- Take and post deposits and prepare deposits for pick up.- Complete check requests, transfers and tape requests.- Enter transfers, tape requests and photo requests from photographer.- Calculate and enter purse redistributions.-...
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Job SummaryThe Horsemen's Bookkeeper is responsible for maintaining accurate financial records for horsemen's accounts and purse funds while facilitating transactions related to racing operations. This position supports operational excellence through accurate recordkeeping, regulatory compliance, exceptional customer service, and effective financial administration. Essential FunctionsESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.- Maintain accurate records of all financial transactions for horsemen, owners, and jockey accounts.- Accept payment requests with associated payment documentation. - Enter and maintain race results and related information, including jockey and owner changes, scratches, double jockey mounts, breeders'...
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SUMMARY Greet and seat guests and conduct point of sales transactions, assuring all transactions are correctly entered. Balancing cash drawer and maintain work area. ESSENTIAL DUTIES AND RESPONSIBILITIES This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintain a professional appearance at all times, clean and well groomed as per standard. - Know and adhere to all pertinent company and department policies and procedures. - Store and maintain all equipment in proper fashion. - Greet guests as per standard. - Answer phone calls and use proper etiquette per standards. - Enter all POS transaction accordingly. - Set up and maintain...
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- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station.- Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - Inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar...
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- Provide guest services for guests of the restaurant. - Receive cash or credit card from customers in payment for goods or services. - Computes bill on P.O.S. System or adding machine, makes change, and issues receipt. - May be required to know value of menu items. - May give cash refunds or credit memorandums as directed by Supervisor/Manager. - Greets and seats patrons. - Coordinates and controls the flow of the Restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant during the absence of the Restaurant Supervisor/Manager. - Interacts between Service Staff and Patrons when difficult situations arise. - Ensures that Service Quality and Standards are followed. - Answer telephone in a professional manner.
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- Provide guest services for guests of the restaurant. - Receive cash or credit card from customers in payment for goods or services. - Computes bill on P.O.S. System or adding machine, makes change, and issues receipt. - May be required to know value of menu items. - May give cash refunds or credit memorandums as directed by Supervisor/Manager. - Greets and seats patrons. - Coordinates and controls the flow of the Restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant during the absence of the Restaurant Supervisor/Manager. - Interacts between Service Staff and Patrons when difficult situations arise. - Ensures that Service Quality and Standards are followed. - Answer telephone in a professional manner.
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- Provide especially timely & knowledgeable service; Always find solutions to guests’ problems. Use the guest’s name when appropriate.- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus and inform guests of restaurant specials and feature items.- Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.- Operate electronic cash register system to accurately and immediately account for payment transactions and transports monies to and from the main Credit cage.- Keep cash register and host area stocked with necessary equipment, forms and supplies.- Ensure dining and serving areas are set up and maintained according to standard.
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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General Accountabilities: - Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated. - Providing guests with menus and answering any initial questions. - Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. - Engaging with guests to ensure they’re provided with exceptional customer service. - Answering calls, taking reservations, responding to complaints, and helping to resolve them. - Helping team members with othertasks in the restaurant as needed. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains...
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- Greets and verbally acknowledges each guest and escort to seat promptly.- Maintains communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.- Verifies reservation if required, before seating guests.- Advises guests of waiting time and recommends beverage outlets.- Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.- Knowledge of all daily specials and featured menu items and their preparation.- Handles any guest complaints and resolves them quickly and courteously.- Attendance at any pre-shift meetings.- Maintains communication with kitchen regarding "86 board" and availability of featured...