Job Listings

- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards  - Assistingservers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required  - Completing all assigned closing duties...

ESSENTIAL DUTIES AND RESPONSIBILITIES  - Greet, register, and assign rooms to guests of the hotel.- Verify customers' credit, and establish how the customer will pay for the accommodation.- Keep records of room availability and guests' accounts using hotel computer systems.- Compute bills, collect payments, and make change for guests.- Perform simple bookkeeping activities, such as balancing cash accounts.- Review accounts and charges with guests during the check out process.- Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmit and receive messages, using telephones or telephone switchboards.- Contact housekeeping or maintenance staff when guests report problems.- Review...

- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - ...

- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - ...

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures team provides high level of quality...

General Accountabilities:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Respond to guests' inquiries and requests in a timely manner.  - Monitor the daily operations of the front desk, including check-in, check-outs, and guest questions and concerns.  - Manager reservations and room availability and ensure accuracy of billing and payment processes.  - Monitor staff performance and provide feedback.  - Maintain the cleanliness and organization of the front desk.

- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.

SUMMARY Clean and supply 15 guest rooms daily to meet property standards and organize and stock cleaning cart. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. ESSENTIAL DUTIES AND RESPONSIBILITIES - Check climate control, lights, and alarm clock, making adjustments to correct irregularities or report broken items to the Call Center.- Tidy room in a variety of ways such as emptying trash containers, ensuring remote for TV works, drawing sheers.- Check room supplies and replace items such as soap, shampoo, writing paper, pens, and tissues.- Strip the beds and load soiled linen on cart.- Change bed pads if soiled.- Replace soiled linens, and provide supply of laundry bags and slips.- Make beds according to the hotel standards.-...

- Maintains personnel files for all Housekeeping team members; maintains up to date personnel contact information. - Processes timekeeping within payroll system. - Assists with departmental attendance tracking and point calculations. - Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc. - Coordinates with Front Desk to ensure custom comforts and other amenities are delivered to ViP guests. - Conducts interviews for all Housekeeping applicants. - Orders and maintains supplies as needed by preparing purchase requisitions. - Codes and forwards invoices to Hotel Manager. - Maintains the ability to fill in as a GRA, inspector, House Person, Laundry...

- Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center - Supports and administers operational goals and monitors achievement of performance and profit objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Adheres to scheduling with attention to guest satisfaction; coordinates any scheduling concerns with manager.- Responsible for supporting compliance to departmental budgets.- Ensures hotel quality and productivity standards are being met in all areas.-...

- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed.Physical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.

- Provides friendly and efficient service to guests during check in/check out procedures.- Make and confirm advance reservations and assist guest with problems or questions.- Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).- Assists guests with any problems, questions, or future room reservations.- Performs Front Desk, Call Center, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations...

The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction.  Essential Functions  - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned

- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons.  - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork.  - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...

- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification...

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures that guest...

 - Assists the Executive Environmental Housekeeping Manager with the supervision of the all Housekeeping and all EVS cast members- Supervises the day-to-day cleaning- Ensures that guest rooms are maintained and in proper repair- Maintains adequate inventory of all supplies- Monitors all housekeeping related contracts- Monitors and maintains level of cleanliness in rooms, gaming and storage areas, rest rooms, and public areas- Ensures all employees follow policies and procedures- Expedites and oversees special requests from the Front Desk- Motivates employees to provide superior customer service to our guests- Meets the attendance guidelines of the job and adheres to departmental and company policies- Ensures that linen and supplies are tracked and accounted for...

General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. 

- Uses daily checklist to direct and record activities- Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.- Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans. - Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.- Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.- Cleans Public restrooms and maintains room supplies.- Uses floor machine to scrub tile floors and uses floor wax...