- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries.- Assists management with action plans, coaching sessions, or additional training as needed.
- inspects guest rooms for cleanliness and quality, ensuring Ameristar standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Ameristar SOP’s. - Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering. - Ensures training for safe and proper usage of chemicals and equipment. - Updates and maintains correct hotel room status in computer system and on boards. - Prints and maintains permanent records of the following: room occupancy, status, and statistics, phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders. - Communicates with Engineering, Front Office personnel, Office Coordinator, Bell staff, Security, MRT/Preventive Maintenance, and Locksmith. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries. - Familiar with receptionist and telephone procedures; is able to multi-task between assignments. - Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed.
Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may come in contact with (eye contact, hi- greeting, goodbye as a departure).Maintain activities such as fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.Produce reports on all investigations.Enforces Responsible Gaming and Self Exclusion program.Checks guest identifications in conjunction with established policies and procedures.Provides a safe, secure and comfortable environment for all internal and external customers.Must be able to deal with a wide variety of people and maintain a high level of professionalism, confidentiality and poise.Must possess competent computer skills and or can learn systems and applications. (Microsoft Office, Word, Excel, Kronos, Itrack, Micros, ACSC, Key Pro III, Floor Spy) Handles all customer disputes involving Security, Potentially Intoxicated Patron, Self-Exclusion list, Table Drops, etc.Other duties as assigned.
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.- Maintains a security booth and completes records using shift activity log.- Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.- Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.- Responds to all emergencies.- Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.- Informs Housekeeping of any towel shortages.- Checks to make sure only authorized guests are using pool complex.- Ensures a hassle free/private experience for cabana guests.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Performs minor first aid.- Reports all illnesses and injuries to Supervisor.- Communicate via two-way radio.- Maintains crowd control.- Stays alert for all safety concerns.- Informs guests of all safety hazards and property events.- Reports any problems to Guest Safety Supervisor or Manager as needed.- Any and all duties as assigned by your Supervisor or a member of management.- Provides a friendly and safe environment for guests and employees at the pool complex.- Surveys and watches crowd at all times and stops inappropriate behavior immediately. - Ensures that pool complex dress codes are enforced and may assist in checking ID’s.- Must follow all intoxication procedures to ensure the safety of all guests.- Assists in all emergency procedures. - Ensures that the pool complex is free of fire hazards and safety concerns. - Is attentive and present at all times while on shift. - Greets guests with a smile and friendly, warm greeting. - Rotates Guest Safety duties inside and outside the pool complex.- Keeps high traffic areas clear ensuring employees as well as guests have the ability to move freely throughout the pool complex.- In the event of a fight or verbal confrontation between guests, will use the minimal amount of force or restraint necessary to control the situation and contact a Guest Safety Supervisor or Manager. - Responsible for providing exceptional Red Carpet Customer Service to all guests.
- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively - Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the racing areas
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400, LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400, LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provide hair care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- - Maintaining an adequate supply of towels and capes.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assist them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis. After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers.- Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations. Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino, excluding kitchen, and bar areas. Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.
- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.
Your daily responsibilities include: - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Stocks serving stations with utensils - Maintains safe working conditions and practices in the kitchen and eating area. - Must be presentable when reporting to work, wearing appropriate uniform. Good personal hygiene required - Initiates a positive guest experience when working any guest contact position by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell and good luck, etc. - Any and all duties as assigned by your Supervisor or a member of management.
Upcoming Dates and Times:3/28 - 8am to 11am4/11 - 3pm to 6pm4/18 - 8am to 11am4/25 - 3pm to 6pm We will be holding interviews for the following positions:- Hotel & Housekeeping Positions - Starting at $20.00 per hour- Cook Positions - Starting at $19.00 per hour- Host/Cashier Positions - Starting at $17.00 per hour- Busser Positions - Starting at $15.15 per hour plus Tips- Stewarding/Dishwashing Positions - Starting at $20.00 per hour- Surveillance Agent Positions - Starting at $22.00 per hour- Casino Cage Cashiers - Starting at $14.42 per hour plus Tips- Table Games Dealers - Starting at $11.40 per hour plus Tips- Salaried leadership positions also available with competitive compensation packages- Offering the following incentives to our new Team Members hired before the end of the year:- $1500 Retention Bonus- Non-Accrued Additional Time Off after 90 days of employment (80 hours for Full Time, 40 hours for Part Time)- Day 1 Health Benefits- Discounted Bus Tickets- 20% discount for Starbucks, Ara Spa, and all food outlets,- 100% Colorado Gaming License reimbursement after 90 days of employmentWe will be hiring for the following location- Ameristar Casino Resort Spa, 111 Richman Street, Black Hawk, CO 80422 Requirements- Must be 18 or older. All job offers will be dependent on passing a Background check. Some positions require a Colorado Gaming License.How to prepareCompleting our online application prior to the event is strongly encouraged and will speed up the process. Please bring a photo ID with you. Resume is optional, but preferred. What to wearDress code is Casual (come as you are, but please be presentable). How to get to the eventPlease park in our Valet or Self-parking garage at Ameristar Casino in Black Hawk. You will see signage as you enter the property that will direct you to the event space, in the Elevations Conference Room on the 3rd floor. Please do not bring children or non-service related animals to this Hiring Event.
Food & Beverage - Open Interviews every Thursday!Times: 1pm-3:30pm and 4:30pm-7pm We will be holding interviews for the following positions:- Food Servers - Starting at $8.45 per hour plus tips.- Bartenders - Starting at $8.45 an hour plus tips.- Host/Cashiers - Starting at $14.00 an hour plus tips.- Line Cooks - Starting at $16.50 an hour PLUS $1,500 Sign On Bonus for Full Time.- Dishwashers/Kitchen Stewards - Starting at $14.50 PLUS $1,500 Sign On Bonus fo Full Time.- Banquet Servers - Starting at $8.45 an hour plus tips.- Banquet Houseperson -Starting at $14.00 an hour plus tips. - Salaried leadership positions also available with competitive compensation packages.- Many other positons available. We will be hiring for the following location- 210 Racetrack Road, Washington, PA 15301- 724-503-1580Requirements- Must be 18 or older. All job offers will be dependent on passing a Background check. Some positions require a Pennsylvania Gaming License.How to prepareCompleting an application prior to the event is strongly encouraged and will speed up the process. Please bring a photo ID with you. Resume is optional, but preferred. What to wearDress code is Casual (come as you are, but please be presentable). How to get to the eventPlease park the South garage on the 4th floor. Upon entering the Casino, you will see esclators to your right, take them to the Racetrack/Bowling area. Keep walking until you see two glass doors (Executive office) and press the doorbell to let someone know you are here. Please do not bring children or non-service related animals to this Hiring Event.
- Responsible for developing and establishing relationships with all gaming customers to encourage return visits and create customer loyalty- Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties. - Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly. - Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines.- Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database. - Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances. - Coordinates events and other cross-marketing opportunities with properties and partnerships, as well as various Casino Marketing programs. - Ensures guests are aware of events and supports execution through attendance and follow-up. - Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation). - Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines. - Maintains security and confidentiality of files, records, and lists. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. -- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Devotes significant time to being visible and available on the casino floor in order to meet and greet guests during individual visits, as well as during special events.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.- Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts.- Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. - Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Properly present clean menus to our guests.- Collect and inspect all menus, discarding the worn ones.- Maintain the professional appearance of the hostess stand.- Supply guests with information on services available at the Hotel/Casino, including all of our restaurants.- Monitor the waiting line to determine if there are large parties waiting.- Answer telephone at the hostess stand.- Monitor the performance and completion of sidework.- Handle initial guest complaints. Inform manager on duty immediately of any problems or concerns.- Assure smooth transition during shift changes. Remain on duty until relief is present and acknowledges that they are ready to take over.- Ensure that tables are properly set to start each shift.- Assist the manager with breaks.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Greets guests in a friendly, courteous manner monitors room atmosphere.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.
