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- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures. - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker...
- Adheres to all department and property policies and procedures regarding guest service standards. - Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps and cleans work area and cleans/mops restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items. - Weighs and counts all received linen. - Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets. - Performs all other related and...
- Loads and unloads washers per machine guidelines. - Loads and unloads dryers per machine guidelines.- Stretches tangled sheets.- Runs towels through towel folder.- Manually folds towels and bedspreads.- Runs sheets through the ironer at the recommended speed.- Catches (collects) sheets and other linen at the back and stacks them in appropriate carts.- Sorts and soaks stained linen and terry in soaking bins.- Watches and reports malfunctioning problems with all equipment.- Transports linen and terry from sort and storage location to washers.- Understands how to safely use all equipment at the required productivity level.- Cleans lint from all machines in use during and at the end of shift.- Cleans working area regularly.- Works as a team with coworkers.-...
General Accountabilities: - Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps, cleans, and mops work area and restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items. - Weighs and counts all received linen. - Keeps accurate records of linen delivered and received from all receiving departments; maintains daily worksheets. - Anticipate and respond to customers’ queries, concerns, and complaints.
- Adheres to all department and property policies and procedures regarding guest service standards.- Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps and cleans work area and cleans/mops restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items.- Weighs and counts all received linen. - Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets.- Performs all other related and compatible...
-Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. -Operates flatwork iron, sorts, and feeds and pulls linens. Catches, folds, stacks and bundles with tying machine. Sorts and loads towels onto linen cart. -Stacks linens onto shelves. -Maintains inventory control, item count and associated recordkeeping. -Will assist as a washer/sorter as requested.
- Responsible for the direction and supervision of the pulling, transporting, and counting of cash boxes from slot machines, Poker, Table Games, and all Food & Beverage outlets on property in a timely, efficient, and cost-effective manner. - Responsible for performing the functions above in accordance with internal Controls and State Gaming Regulations. - Ensures key control procedures are followed. - Ensures proper maintenance of Count Room equipment. - Works professionally with other departments as needed to complete tasks. - Ensures that team members are well trained and safety conscious in the duties they perform. - Responsible for the day to day supervision of team members. - Responsible for ensuring that management is aware of unusual or unsafe occurrences during the...
- Portray an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency. - Organize and delegate work assignments as needed. - Assist in guidance and training of barista staff ensuring work procedures, quality standards and menu specifications are adhered to. - Prepare and sell coffee drinks, such as, espresso, café latte, and cappuccino, by following recipes and preparation techniques. - Operate electronic cash register system to accurately and immediately account for transaction payments and transports monies to and from the main credit cage. - Deliver guest orders. - Ensure guest satisfaction through food quality checks and respond to guest complaints. - Maintain equipment by following operating instructions, troubleshooting...
- Oversee and be responsible for one or more EVS work crews- Assist in training, scheduling, and updating station assignments for team members- Maintain key control and attend leader shift and department meetings- Aid in team evaluations and performance reviews - Inspect and submit inspections for property lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house - Communicate and delegate tasks and problem solve effectively with all guests, team members, and managers
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation. - Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. -...
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation.- Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - ...
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Oversees and trains count cast members and ensures that all company and departmental policies and procedures are followed.- Directs daily operations of the slot drop and coin weigh/wrap process; verifies the weigh/wrap count.- Directs daily operations of the bill validator drop.- Informs Count Services Supervisor of any problems.- Must be able to lift 50-100 lbs.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
- Responsible for overseeing one or more EVS work crews as assigned. - Assists in training and scheduling employees; reviews and updates station assignments for team members. - Assists in the evaluation of employee performance reviews. - Performs EVS Attendant duties as required. - Maintains key control. - Communicates effectively with all guests, team members, and managers within the casino and building complex. - Knows where all facilities in the casino are located. - inspects lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house areas and submits written inspections to appropriate management. - Accountable for conducting department walkthrough, special cleaning projects, and meeting department cleanliness standards. - Familiar with the proper use of...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency- Provides guest service at the activation center. Signs up new guests for the PennPlay card. Processes replacement cards and maintains the database updating guest records and assists with loyal app downloads. - Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction.- Stays knowledgeable on all marketing PennPlay materials.- Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.- Services and troubleshoots issues with promotional...
- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains HVACsystem, including repairing and cleaning units, changing filters, and lubricating parts.- Performs locksmith tasks...
- Oversees the operations of the Club Hollywood, including supervision of Marketing Services Representative staff in the absence of a Marketing Services Supervisor, ensuring accuracy and integrity of database information and maintaining the highest level of guest service for casino players. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. -- Understands and adheres to all property and departmental standards, policies, and procedures. - Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual. - Assists...
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible. - Safeguards all cage assets. - Ensures that all local, state and federal rules and regulations are followed. - Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members. - Any and all duties as assigned by your Supervisor or a member of management.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Assists in the supervision of activities in swimming pool areas; maintains order in swimming areas. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Responsible for removal of used laundry and trash from pool area. - Ensures pool cleaning is conducted according to accepted standards and techniques. - Familiar with proper and safe use of machines and chemicals and demonstrates correct procedures to others. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures that dressing and shower rooms are supplied with all hard...
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts: - Responsible for providing guidance and daily oversight of the Revenue Audit department in absence of Supervisor or Manager. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Coordinates all daily revenue Audits. - Prepares and reviews...
- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security personnel.- Escorts Gaming Chips, Tokens and cash of $500.00 or more, Collects and transports Drop Boxes to storage area.- Administers minor first aid when required.- Guest relations.- Report improper or illegal or suspected improper or illegal acts by a Hollywood Casino St. Louis employee to the Security Assistant Shift Manager.- Assist Main Bankers in pushing the locked NRT carts when replenishing the...
