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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Loyalty Program Representative, you will:Shift: 8 hour shifts between 2:00pm - 11:30pmPay: $17.00 per hour- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit...
SUMMARYThe position will be responsible for protecting and preserving the master bank assets including accounting for, documenting and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits and other monetary units. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES- Protect and preserve master bank assets including accounting for, verifying and documenting all incoming and outgoing cash, chips, tokens, coins, currency, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, cassettes and coin hoppers from self-redemption machines and other monetary units. - Perform verification, reconciliation and balancing functions including drafting,...
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Summarize and inventory all casino cage cash, coin, chips and records.- Process all casino deposits. - Monitor all coin vault transactions.- Coordinate transactions between cashiers and the main bank. - Function as a window casher as needed.- Maintain accurate and complete records of exchanges and transactions.- Ensure procedures and proper controls are followed to protect counted receipts.- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor.- Manage and monitor inventory levels and balance the kiosks for a specific shift...
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity.- Performs in a pleasant, efficient, an honest manner at all times.- Responsible for accurately completing and updating electronic MTL/MIL; Ensures accuracy and compliance with E-MTL/MIL paperwork and entry - Verification of front-line cashier transactions over $1,000.00;...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- The incumbent on this position is responsible for accurate accountability of the cashier department activity- Performance in this position must be pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understands department objectives, standards, and guidelines- Posses thorough knowledge of casino policies for all cashier areas- Maintain security and...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls. Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules, regulations and controls of the company. Job Description: - Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall - Conduct projects such as office build outs, room renovation, Etc. - Upkeep of property decorations and cosmetics -...
Reports to: Track SuperintendentPrimary Purpose: Performs general grounds maintenance duties.Responsibilities:- Mow and trim public areas including picking up trash.- Cleans horse stalls and shovels manure.- Operates backhoe, skip loader and small tractor in maintenance of public areas.- Cleans and sweeps restrooms in the stable area. - Installs and dismantles rails on turf track and replaces divots on turf track as needed.- Locates irrigation leaks.- Other duties as assigned.
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...
As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the agility to work harmoniously with co-workers.- Assists department manager and director in planning for promotions and special events, including development of ideas and creation of events calendar, budgets, strategic planning and execution of programs.- Coordinates all advertising support for promotions and special events with multiple departments, including marketing, hotel, food & beverage, casino, etc.- Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.- 6. Works with outside...
- Entry-level position, ideal for starting a career in Marketing.- Seeking an enthusiastic, people-oriented professional with the energy and skills necessary to provide excellent customer service.- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and...
- Implement Marketing special events and promotions to ensure guest loyalty and return visits to the casino (this includes all aspects of the event or promotion including writing the submission, purchasing, run of show etc.) - Responsible for coordination of team member schedules, timekeeping and monitoring attendance - Trains, counsel, guide and instruct team members in proper performance of their duties. - Maintains and enforces departmental policies and procedures - Maintain awareness of events and promotions of competitors to ensure that Hollywood Casino at Greektown remains competitive in the marketplace - Supervision of team members, which includes work allocation, training, and problem resolution - Evaluates performance and makes recommendations for personnel...
- Responsible for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, social media,etc). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing...
