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- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
- Manages and monitors inventory levels and balance the kiosks for a specific shift - Receives checks and complete deposits manually or electronically to outside banking institution - Executes requirements for verification and transfer of drops from the soft count room - Receives and processes unclaimed jackpots in accordance with ICS, State and Federal requirements - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Receives and accounts for all inventory items - Reviews inventory items received for accuracy and completeness - Communicates status of fluctuating cash levels to appropriate management - Functions as the marker banker. Maintains original and redemption copies...
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity.- Performs in a pleasant, efficient, an honest manner at all times.- Responsible for accurately completing and updating electronic MTL/MIL; Ensures accuracy and compliance with E-MTL/MIL paperwork and entry - Verification of front-line cashier transactions over $1,000.00;...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- The incumbent on this position is responsible for accurate accountability of the cashier department activity- Performance in this position must be pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understands department objectives, standards, and guidelines- Posses thorough knowledge of casino policies for all cashier areas- Maintain security and...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls. Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules, regulations and controls of the company. Job Description: - Maintains, repairs and installation of wall covering, flooring, painting, woodwork and drywall - Conduct projects such as office build outs, room renovation, Etc. - Upkeep of property decorations and cosmetics -...
- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
Reports to: Track SuperintendentPrimary Purpose: Performs general grounds maintenance duties.Responsibilities:- Mow and trim public areas including picking up trash.- Cleans horse stalls and shovels manure.- Operates backhoe, skip loader and small tractor in maintenance of public areas.- Cleans and sweeps restrooms in the stable area. - Installs and dismantles rails on turf track and replaces divots on turf track as needed.- Locates irrigation leaks.- Other duties as assigned.
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...
- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...
As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
- Seeks out guests on property to sign them up for the PENN Play program, PENN Play app and iGaming apps. - Responsible for activations during designated promotions, shows and other on-property events. - Attends off property events to educate and register guests on the PENN Play program, PENN Play app and iGaming apps. - Helps guests understand the PENN Play program, sports betting and iGaming apps and walk them through the registration, funding and betting process. - Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency. - Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction. - Stays knowledgeable on all marketing Promotions, PENN Play initiatives and...
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the agility to work harmoniously with co-workers.- Assists department manager and director in planning for promotions and special events, including development of ideas and creation of events calendar, budgets, strategic planning and execution of programs.- Coordinates all advertising support for promotions and special events with multiple departments, including marketing, hotel, food & beverage, casino, etc.- Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.- 6. Works with outside...
- Keeps promotional materials ready by coordinating requirements with graphics department. Responsible for inventorying stock, placing orders, and verifying receipt. - Prints and cuts graphic materials. - Responsible for proper installation of graphic materials, elevator wraps, etc., and for distribution of marketing materials such as brochures, table tents, calendars, and posters. - Responsible for updates and installations of USB drives to property TVs as well as updates to Fourwinds and Cool Signs programs. - Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintains research databases. - Plans meetings by identifying, assembling, and coordinating requirements; establishes contacts; develops schedules and...
- Implement Marketing special events and promotions to ensure guest loyalty and return visits to the casino (this includes all aspects of the event or promotion including writing the submission, purchasing, run of show etc.) - Responsible for coordination of team member schedules, timekeeping and monitoring attendance - Trains, counsel, guide and instruct team members in proper performance of their duties. - Maintains and enforces departmental policies and procedures - Maintain awareness of events and promotions of competitors to ensure that Hollywood Casino at Greektown remains competitive in the marketplace - Supervision of team members, which includes work allocation, training, and problem resolution - Evaluates performance and makes recommendations for personnel...
- Responsible for managing and overseeing the marketing efforts for all communication efforts for the company in the social media sphere. Ensure social media and web are monitored for opportunities to engage in active and relevant conversations about the property. Manage overall brand on social media and create online marketing strategies. - Develop planning and execution of programs designed to attract and service tour and bus groups. Prepare bus marketing activity reports and schedule a monthly review of results. - Manage the ACSC system promotional eBonus codes associated with the Hollywood Casino at Penn National Race Course Bus Program in conjunction with Player Services' already established procedures. Confirm the validity of the redemption of these codes, as well as the...
