- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift- Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
- Responsible for stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Prepares and serves food to customers. - Serves alcoholic and non-alcoholic beverages. - Abides by laws, policies, and procedures pertaining to the service and sale of alcoholic beverages. - Sells non-food merchandise and maintains display. - Provides positive communication and uses Marquee Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all departmental and company matters.
- Complete all the required duties upon the opening and closing of the bar.- Provide courteous service of frozen daiquiris and beverages, including offering samples of frozen daiquiris as well as suggestive selling of other beverage items.- Responsible for stocking and maintaining the bar area in a clean and orderly fashion.- Clean, sanitize and lubricate daiquiri freezers according to designated schedule and instruction.- Greet guest seated in the bar area or standing at the bar in a friendly manner, creating an upbeat, fun environment.- Take drink orders and serve promptly, making sure to check I.D.’s for proof of age and following all company and state guidelines regarding Responsible Serving.- Make all drinks accurately, according to recipe including daiquiri batch production, in the proper cup with the proper garnish.- Slices and pits fruit as required.- Prepares and delivers guest food orders according to established guidelines as needed.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and supervisors.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Maintains the cleanliness of the restaurant, bar and other guest areas.- Any and all duties as assigned by your Supervisor or a member of management.
- Complete all the required duties upon the opening and closing of the bar.- Provide courteous service of frozen daiquiris and beverages, including offering samples of frozen daiquiris as well as suggestive selling of other beverage items.- Responsible for stocking and maintaining the bar area in a clean and orderly fashion.- Clean, sanitize and lubricate daiquiri freezers according to designated schedule and instruction.- Greet guest seated in the bar area or standing at the bar in a friendly manner, creating an upbeat, fun environment.- Take drink orders and serve promptly, making sure to check I.D.’s for proof of age and following all company and state guidelines regarding Responsible Serving.- Make all drinks accurately, according to recipe including daiquiri batch production, in the proper cup with the proper garnish.- Slices and pits fruit as required.- Prepares and delivers guest food orders according to established guidelines as needed.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and supervisors.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Maintains the cleanliness of the restaurant, bar and other guest areas.- Any and all duties as assigned by your Supervisor or a member of management.
- Sweep and vacuum carpets and floors- Mop floors- Dust and polish fixtures, furniture and flooring- Clean windows and doors- Wash and wipe down of base boards, walls, waste cans and other items as assigned- Remove trash cans and debris- Assist in cleaning of kitchen areas or equipment as directed- Prompt attention to cleaning up spills or accidents or debris- Replaces HVACand smoke eater filters- Notifies management concerning need for any repairs- Removes snow, ice, and debris from all facility entrances and walk ways; maintains exterior grounds and parking lot- Cleans and sanitizes rest rooms- Communicates cleaning inventory supply status to management- Performs daily, weekly, and monthly cleaning tasks and handles appropriate paperwork required for such items- Operates dish machine- Reports on any observed security, environmental and health and safety related concerns and any equipment malfunctions- Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services- Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner Essential Duties Relative to Performance Review:- Provide professional representation at internal and external meetings and events- Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics- Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program- Adhere to all Corporate and local policies, procedures, and operating guidelines The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:- Answer routine questions from co-workers- Lead completion of daily tasks within the department or work unit- interact with others when necessary to achieve desired outcomes
- Sell pari-mutuel wagers to guests - Cash winning tickets and vouchers for guests - Provide information to guests in a courteous, polite manner - Maintains a working knowledge of terminal procedures and troubleshooting - Handles guest deposits and withdrawals - Balance daily receipts and reconcile any shortages Essential Duties Relative to Performance Review: - Provide professional representation at internal and external meetings and events - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics - Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program - Adhere to all Corporate and local policies, procedures, and operating guidelines The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to: - Answer routine questions from co-workers
- Manages overall front of house steakhouse and steakhouse bar operations while creating a differentiated service experience and ensuring optimum performance of all.- indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and shares responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions with the Room Chef.- Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. - Monitors results through inspection, evaluation, and analysis; makes changes if necessary to achieve end result.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Ensures regulatory, internal controls, and policy and procedure compliance.- Establishes and implements sequence of service to ensure consistent high quality service standards are maintained.- Management accountability for all team members for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.- Responsible for scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.- Acts as a role model to other employees and always presents oneself as a Credit to Company and encourages others to do the same.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required. - Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption. - Displays knowledge of all emergency procedures. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards - Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Attendance at pre-shift meetings - Responsible for maintaining a regular and consistent attendance record - Participate as a team member with all servers, hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation - Declare tips through time and attendance system at the end of each shift
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Performs market analysis using historical data to forecast market trends and determine market elasticity; market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth. - Generates reports for departments for the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. - Performs analysis of other EBITDA generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for Executive Management. - Analyzes data to identify trends for use in forecasts and budgets. - Assists in developing and maintaining communication vehicles to distribute key operating metrics and analytical findings. - Assists in preparing the annual budget and monthly forecast. - Compares actual operating results to budget and prior year. - Assists in the development of presentations for budget meetings and operational reviews. - Monitors labor costs and reports to financial team and operations departments. - Prepares ad-hoc reporting. - Proactively assists co-workers as needed. - Interfaces with other departments to develop key relations to insure maximum efficiency in completing job tasks. - Accurately prioritizes, organizes, and completes multiple tasks. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains compliance with the Gaming Control Board requirements, the company’s System of internal Controls, and Sarbanes-Oxley requirements. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
- Performs market analysis using historical data to forecast the market trends and determine market elasticity.- Market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets.- Performs Marketing analysis including Direct Mail, Events, Promotions, and Player Events.- Provides recommendations to senior management regarding the possible improvement of future programs.- Performs analysis of other EBiTDA-generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for senior management.- Ensures systems and methods are in place to gather data in a timely, accurate, and consistent manner.- Analyzes data to identify trends for use in forecasts and budgets.- Develops and maintains communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast.- Compares actual operating results to budget and prior year.- Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and reports to financial team and operations departments.- Prepares ad-hoc reporting.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing P&A staff, develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Has oversight for both Plainridge Park Casino and Hollywood Casino Hotel Bangor- Primarily responsible for short and long-term financial analysis for both properties including labor and financial data reporting. Exercises discretion and independent judgment within the Manager of Business Planning and Analysis function.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing programs; analyzes results to identify opportunities for improving efficiency of marketing expenditures and communicates findings to Executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year; summarizes key findings and communicates to Executive Management; makes recommendation for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high-level executives from Corporate and from the property.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives.- Monitors labor costs and identifies opportunities to improve efficiencies. - Performs queries of various databases to extract data for use in analysis.- Prepares ad-hoc analyses as needed. - Maintains compliance with Gaming Commission requirements, for Massachusetts and Maine, the company’s System of internal Controls, and Sarbanes-Oxley requirements. -- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Responds to guest needs and reports problems to manager.- Assists manager with administrative duties, as assigned. - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. - Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - May be required to perform duties at the Lawrenceburg Event Center (LEC). - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
As a Steakhouse Host, you will:Shift: 4:00PM to 11:15PM Pay: $15.00 per hour- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
- Clean all carpets as required.- Assist in removing gum/products from the carpets as directed.- Assist in restowing all gear properly and when requested. In addition, clean and maintain all carpet cleaning equipment in use daily.- Clean tile floors including grout.- Clean escalator steps.- Maintain a clean, safe workplace: e., clean, etc. as directed.- Assist the Maintenance Department as needed.- Report to the Facilities Supervisor any hazardous or threatening condition.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Clean all carpets as required.- Assist in removing gum/products from the carpets as directed.- Assist in restowing all gear properly and when requested. In addition, clean and maintain all carpet cleaning equipment in use daily.- Clean tile floors including grout.- Clean escalator steps.- Maintain a clean, safe workplace: e., clean, etc. as directed.- Assist the Maintenance Department as needed.- Report to the Facilities Supervisor any hazardous or threatening condition.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
As a 3rd shift Floor Tech, you will:Shift: 10:30pm -7:00pm -- Wage $15.00/hr - Overnights- Operates carpet shampooer and buffer- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned area- Maintains and cleans machines after use- Reports any problems to Environmental Housekeeping Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red Carpet Customer Service to all guests
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists Food & Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
