- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily.- Monitors and maintains level of cleanliness in rooms.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Responsible for the housekeeping operation of a designated shift in the absence of the Shift Manager. - Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property for possible damage. - Responsible for maintaining designated par levels for linens and all supplies in all store rooms.
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed.Physical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms- Report all maintenance needs and service issues as needed- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed- Able to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack. - Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments. - Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceilings and woodwork. - Cleans windowsills and door panels. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area.- Replenishes any necessary supplies. - Dusts, sweeps, and mops stairwells. - Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers. - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Manager.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. • Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.• Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.• Responsible for maintaining maximized occupancy and revenue for Hotel operations. • Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Non-Gaming Operations. • Maintains strict confidentiality in all departmental and company matters.
- Responsible for Front Desk operations overnight.- Oversees customer check-in/check-out.- Monitors volume to ensure fast, friendly, and efficient service.- Ensures that guest problems/complaints are managed in an effective, courteous manner.- Performs the night Audit for date roll.- Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc.- Notify team leader when service is complete so rooms may be sold or occupied- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping- Report, turn in, and/or log all lost and found items according to established procedures- Comply with all health and safety standards- Attend regular meetings as scheduled- Other job-related duties as assigned
SUMMARY Clean and supply 15 guest rooms daily to meet property standards and organize and stock cleaning cart. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. ESSENTIAL DUTIES AND RESPONSIBILITIES - Check climate control, lights, and alarm clock, making adjustments to correct irregularities or report broken items to the Call Center.- Tidy room in a variety of ways such as emptying trash containers, ensuring remote for TV works, drawing sheers.- Check room supplies and replace items such as soap, shampoo, writing paper, pens, and tissues.- Strip the beds and load soiled linen on cart.- Change bed pads if soiled.- Replace soiled linens, and provide supply of laundry bags and slips.- Make beds according to the hotel standards.- Make up roll-a-ways before being removed from the room.- Clean glass surfaces such as mirrors and shower walls.- Dust rooms including fixtures and clean vents.- Clean ashtrays and replace matches.- Vacuum carpets, including moving furniture and reporting stains to the housekeeping department.- Replace bottle tops of items in the bathroom and replaces used glasses.- Clean and dry wash basins, fixtures, and pipes under basins.- Clean shower heads and tiles.- Clean and scrub bathtubs.- Clean toilets and replace toilet rolls and tissues.- Sweep and wash bathroom floors.- Sign in and out for keys, radios or pagers on housekeeper key and pager issue sheet.- Report and deliver lost and found items to the housekeeping office.- Verify status of room on Assignment Sheet and note discrepancies.- Complete room tidies when checking rooms at end of shift and passes assignment sheet to the Housekeeping Manager.- Return carts to Linen Room, restock supplies used and report shortages to the Housekeeping Manager, and return basket, cleaning supplies, bucket, and master keys to P.M. Manager at the end of the shift.- Complete special cleaning projects as assigned by Housekeeping Management.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linens, sundries, and other items. - Cleans rugs, carpets, upholstered furniture, and draperies. - Empties wastebaskets; and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Performs all duties in a quiet and orderly manner.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linens, sundries, and other items. - Cleans rugs, carpets, upholstered furniture, and draperies. - Empties wastebaskets; and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Performs all duties in a quiet and orderly manner.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair. - Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins. - Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily. - Expedites and oversees special requests from the Front Desk. - Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms. - Responsible for the housekeeping operation of a designated shift in the absence of manager. - Inspects all vacant rooms to ensure housekeeping specifications are met. - Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health - Monitors team member appearance, carts, equipment, and cleaning supplies; ensures storerooms and properly stocked with linens and supplies. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Types memos, letters, reports and materials as assigned by supervisor.- Maintains departmental files.- Designates Room Attendant work assignments.- Receives incoming calls from guest rooms and dispatches maintenance personnel as required.- Responsible for computer data entry of all work orders and inspections.- Maintains lost and found dispatch logs.- Physically performs key checks and lost key searches.- Maintains an orderly work area.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.- Maintains cleanliness of office.- Organizes supply closet items.- Prepares departmental line-up.- Maintains message boards in pre-shift area.
