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- Set-up and tear down of all functions and events.- Maintenance and proper care of all equipment.- Exhibit a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Responsible for the proper set up of each banquet room in accordance with the Daily Banquet Event Orders.- Inspect all meeting rooms prior to guest arrival to ensure proper setup.- Arrange all equipment in banquet rooms and foyers 1 hour before event.- Maintain inventory of tables, chairs, linen, and other specialty equipment.- Ensure all scheduled events are set up on time.- Safely lift and move equipment.- Report maintenance of equipment to the appropriate manager.
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event.- Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event.- Maintains established cleaning schedule of banquet space.- Prepares tableware for washing.- Collects all soiled pots and washes/restacks cleaned pots on shelves.- Responsible for removal of garbage and refuse.- Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms.- Cleans and sanitizes all cooking equipment.- Adheres to regulatory, departmental, and company policies.- Maintains strict confidentiality in all company matters.
SUMMARY: Efficient set up and break down of the room/facility for banquets, meetings and other events. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Responsible for prompt and efficient set up / break down of the facility/room for an event, includes physical set up of tables, chairs, table clothes, tableware, and other items as required. - Ensure the safety and security of employees and guests. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with cost control methods and procedures by monitoring pars and inventory.- Responds to guest needs and reports issues to Manager.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Assists in the set-up of banquet functions as required.- Conduct pre-shift meetings before events to relay pertinent information about service, hotel activities and performance for excellence standards.- Greet host and respond to requests in a friendly and courteous manner.- Review function with all other necessary departments, insuring all requirements are met.- Oversees all dining room service.- Complete all banquet checks in a correct and timely manner.- Assists in cleaning and reset set-up of banquet room(s).- Assists Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. SUPERVISORY RESPONSIBILITIES: This job may or may not have supervisory responsibilities.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
Transport bulk supplies to and from bars and maintain cleanliness of bars. Assists the Bartender in providing friendly, courteous beverage preparation and service in accordance with established procedures. Essential Functions - Report to Supervisor on duty for daily assignments - Transport and Stock beer, soda, bag ‘n box and bulk items needed at bars and other venues - Transport and Stock glassware to bars and other venues - Unload items delivered to bars and other venues - Clean floors, drains, and mats at bars and other venues - Ensure use of correct elevators and delivery routes to designated bars and other venues - Maintain cleanliness and orderliness of bar and other venues - Prepare mixes and garnishes - Assist Bartender in preparation of drinks as necessary - Maintain knowledge of current hotel activities, beverage outlets and operations - Get change for Bartender as required - Other job-related duties as assigned
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling.- Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
General Accountabilities: - Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.This is a Full-Time role
- Monitoring guest consumption of alcohol, behavior and alerting the necessary personnel if needed.- Providing guest with all the necessary information about our events and programs as needed.- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure. - Storing liquors, fruits, glassware, linen, paper supplies and sundries in their designated areas, while following established storage guidelines and safety procedures- Replacing empty draught beer kegs as needed.- Lifting and stocking cases of beer, kegs, and other bar related products into their designated areas.- Maintains inventory of all bar related products.- Maintaining Team Member dining room supplies, such as stocking cups, utensils, condiments, paper towels etc.- Clean and stock all beverage Stations on the gaming floor.- Fills all designated ice bins as needed.- Operating and maintaining all equipment and tools as required in accordance with established guidelines and safety procedures.- Removing and properly disposes of all trash from designated areas.- Wiping counter areas, sinks and mopping floors as required to maintain a clean and safe work station.- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
General Accountabilities:- Interacts with beverage servers and guests in a friendly and enthusiastic manner.- Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input.- Keeps bar and surrounding work area clean, organized, well-stocked, and presentable.- Acts as an ambassador to the Resort through engaging and gregarious personality.- Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Completes related job duties assigned by Supervisor.- Ensures that outlet is maintained and clean during all periods of operation.This is a Part-Time role
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- This position will be responsible for stocking bars, private events, and liquor rooms with all beverages, products, and utensils in addition to maintaining the cleanliness of bars, refrigeration units and liquor rooms.- Assist bartenders in cleaning and maintaining bars including washing glasses, filling ice bins, and cleaning floors and mats.- Provide breaks for bartenders when needed.- Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires.- Accurate and efficient use of POS system.- Tracks usage and inventory and orders stock to maintain established pars.- Maintain awareness of guests alcohol intake following training guidelines.- Keep work area neat and clean in accordance with all MD Department of Health standards.- At end of shift restocks station for start of next shift.- Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times.- Helps maintain the self service stations- Must be able to occasionally lift and/or move more than 75 pounds
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Assists with setting up for banquets and private functions: stocks beverages and paper products.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- This position will be responsible for stocking bars, private events, and liquor rooms with all beverages, products, and utensils in addition to maintaining the cleanliness of bars, refrigeration units and liquor rooms.- Assist bartenders in cleaning and maintaining bars including washing glasses, filling ice bins, and cleaning floors and mats.- Provide breaks for bartenders when needed.- Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires.- Accurate and efficient use of POS system.- Tracks usage and inventory and orders stock to maintain established pars.- Maintain awareness of guests alcohol intake following training guidelines.- Keep work area neat and clean in accordance with all MD Department of Health standards.- At end of shift restocks station for start of next shift.- Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times.- Helps maintain the self service stations- Must be able to occasionally lift and/or move more than 75 pounds
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guideline- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies, and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?” - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
