- Greet guests with a warm verbal greeting and eye contact. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.- We will provide any necessary training for this position.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements.- Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Completes all assigned closing duties at end of shift.- Competes any reasonably requested job duty or any reasonable request made by manager or management personnel.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Greets and seats guests at tables according to guest preference and table availability. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required- Completing all assigned closing duties at end of shift- Knowing and promoting current events and programs and can give guests directions to all areas- Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Your Daily Responsibilities Include: - Providing fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assistingservers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Your Daily Responsibilities Include: - Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current casino events and programs and can give guests directions to all casino areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
- Performs duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, pool area, deck, meeting rooms, team member break area, public wash rooms, staircases, and elevators. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees. - Reviews section report to determine assigned rooms to be cleaned. - Checks with Front Desk personnel to determine room status, i.e., vacant, occupied, etc. - Cleans hotel guestrooms in accordance with hotel cleaning standards policy. - Restocks and replaces all amenities as needed. - Stocks Attendant/Lobby cart with the appropriate supplies and cleaning chemicals daily. - Cleans all public areas, including windows and mirrors. - Cleans and empties all ashtrays. - Maintains cleanliness of hallways, stairwells, public vending areas, and team member break area. - Performs functions in Laundry Room to include but not limited to sorting, washing, drying, and folding laundry. - Restocks clean laundry/supplies in appropriate areas. - Empties all public and team member trash containers when ¾ full. - Loads dishwasher with soiled dishes, utensils, and cookware. - Fills with detergent and start the cleaning cycle. - Stocks cleaned dishes in the appropriate areas. - Cleans all kitchen areas, mops and sweeps floors, wipes down walls and ceilings, and cleans drains, vents, and filters. - Follows all safety rules and keeps the work area clean and in an orderly condition.- Conducts self in an appropriate professional manner at all times. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Other duties as assigned.
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Taking correct orders from the guests and processing them through the Micros POS. - Producing drinks as ordered by the guests such as cappuccinos, lattes, smoothies etc. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and maintains cleanliness of dining room in accordance with established health and safety standards - Resolves service issues appropriately. - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play - Any other duties as assigned by management.
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to department policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms- Report all maintenance needs and service issues as needed- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed- Able to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily.- Monitors and maintains level of cleanliness in rooms.- Expedites and oversees special requests from the Front Desk.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Responsible for the housekeeping operation of a designated shift in the absence of the Shift Manager. - Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.- Reports all maintenance problems and assures protection of all hotel property for possible damage. - Responsible for maintaining designated par levels for linens and all supplies in all store rooms.
- Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms.- Report all maintenance needs and service issues as needed.- Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays.- Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed.Physical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack. - Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments. - Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceilings and woodwork. - Cleans windowsills and door panels. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area.- Replenishes any necessary supplies. - Dusts, sweeps, and mops stairwells. - Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers. - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Manager.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. • Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing.• Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs.• Responsible for maintaining maximized occupancy and revenue for Hotel operations. • Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Non-Gaming Operations. • Maintains strict confidentiality in all departmental and company matters.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
