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Within Penn National Gaming’s customer-focused and team-oriented environment, the NCM Administrator role is best performed by a thoughtful and effective leader with excellent communication and leadership skills. This position provides superior service to outside sales, team members, and casino guests, specifically making reservations for guests (air, hotel, spa, golf, etc.). Is responsible for coordinating, overseeing, and executing various projects within the National Casino Marketing Department to assist properties in developing and cultivating new and existing customers through the coordination of various casino marketing programs. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Manages property NCM (National Casino Marketing)...
Responsibilities: - Develops strong relationships with existing and potential business which will include strategies for gaining potential business.- Solicits and negotiates business for the hotel. - Creates, prioritizes, and implements strategic sales plans within his/her assigned territory and market segment.- Maintains and strengths relationships with existing customers and developing new business relationships with prospective groups.- Conducts professional property site tours and presentations.- Assists the Director of Sales or VP of Sales with special projects.- Follows up and communication with leads and outstanding proposals.
- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots. - Maintain slot accounting system. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit...
- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots. - Maintain slot accounting system. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit...
- Adheres to established department and property policies and procedures regarding guest service standards. - Maintains one or more assigned areas in the Front of House, Back of House, or immediate area outside casino; Banquet Porter is responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Performs all phases of light duty cleaning, including sweeping, wiping, mopping, vacuuming, gum removal, emptying trash receptacles, cleaning sand urns, and spot cleaning of glass, mirrors, and carpeting, as directed. - Responsible for emergency clean-up in assigned sections. - Performs snow removal duties as assigned. - Returns all equipment to its proper storage area. - Maintains strict confidentiality in all company matters.
- Promotes safety for personnel, racing participants, guests, and horses at Hollywood Casino at Charles Town Races by performing the following duties.- Must enforce the West Virginia Rules of Racing while on the racecourse, writing reports of all violations that take place while on duty.- Arrives on suitable pony at the appointed time to lead procession of riders in post position order to starting gate.- Leads or trails the post parade of each live race, keeping horses in line for the parade and releasing them for "warm up" before the race.- Arrives on suitable pony ready for work at the appointed time for opening the track for training during training hours.- Rides after runaway horse to aid rider in regaining control.- Catches any loose horses on the track while on duty.-...
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Promotes safety for personnel, guests and horses at the Zia Park Racetrack by performing the following duties: - Must enforce the Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty. - Arrives on sound trained horse at the appointed time to lead procession of horses in post-position order to starting gate. - Leads or trails the post parade of each live race, keeping horses in line for the parade and releasing them for "warm up" before the race. - if requested, arrives on suitable pony ready for work at the appointed time for opening the track for training during training hours. - Rides after runaway horse to aid rider to...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Provide excellent customer service to all guests, customers, and employees- Greet customers as they enter the casino as needed- Be current on all Marketing promotions. - Assist with Marketing & Promotions as needed.- Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework- Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service-...
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip...
- Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Cash and exchange currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees. - Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.- Perform other duties as assigned by leadership.
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned area.- Maintains and cleans machines after use.- Reports any problems to Environmental Housekeeping Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses and polishes hard floors.- Moves, rearranges and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have 1-year previous housekeeping or facilities experience. Additional team specialized in training of floor care/machinery and chemical usage. Power wash knowledge. Must have excellent interpersonal skills and guest service skills. This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members. Must understand and speak the English...
- Responsible for fostering a fun environment - Operates carpet shampooer and buffer - Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals- Responsible for moving furniture and cleaning of assigned areas- Maintains and cleans machines after use- Reports any problems to EVS Supervisor- Adheres to all company policies and procedures- Mops, scrubs, rinses and polishes hard floors- Moves, rearranges and cleans furniture- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums- Recognizes and uses appropriate chemicals- Responsible for providing exceptional Red-Carpet Customer Service to all guests
- The Engineer IV performs a variety of advanced journey level, lead and/or specialized trade tasks which could include upholstery, electrical, plumbing, HVAC, carpentry kitchen equipment and general maintenance; may act as a lead worker for assigned shift and ensure assignments are distributed and completed; performs duties with minimum or no supervision; provides advanced support duties to higher level management staff; and performs related tasks within area of assignment.- Maintains buildings by performing major routine plumbing, electrical, carpentry, kitchen equipment and HVAC maintenance.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions...
- Follows and maintains department objectives, Standard Operational Procedures (SOP’s), and guidelines to ensure proper operation of department.- Clean stoves, grills, ovens, walls, hoods and other kitchen equipment.- Clean floor drains and grease traps, as well as empty grease barrels and trays.- Sort and remove trash, placing it in designated pickup/receptacle areas. - Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items- Observes Health Department regulations regarding food handling, storage, proper temperature, and cleanliness of work environment.- Physical Demands - This position will require you to stand, lift, and be physically actively during the duration of your shift. Our Kitchen Cleaners must be able to lift/move up to 40...
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures. - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker...
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.- Process all casino deposits.- Coordinate transactions between cashiers and the main bank. Prepare funds, with proper documentation for transfer of funds to the Cage Department.- Ensure procedures and proper controls are followed to protect counted receipts.- Transfer the corresponding documentation to the Accounting Department on a daily basis.- Perform other job duties as assigned by leadership.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Responsible for the cleanliness of the interior and exterior of the facility paddock areas, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, scaffolding, ladders, shovels, small tools, etc.) and proper cleaning chemicals as assigned.- Responsible for routine cleaning, project cleaning (signage/light fixtures/vents, etc.)- Responsible for proper cleaning, storage and maintenance of department equipment.- Adhere to regulatory, safety, departmental and company policies.- Support safety and accident prevention...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Has the responsibility for the provision of optimum patient care in accordance with the EMS act of 1985 (Act 45) and all regional guidelines/protocols. - Maintains personal knowledge and skills in order to deliver optimum patient care as an EMT role model for other emergency service personnel. - Supervises the performance of EMT trainees and other observers. - Safely operates vehicles of EMS in accordance with the current motor vehicle code of the State of New Mexico. - Stocks and maintains vehicles and its contents in a state of readiness at all times. Maintains documentation of the same. - Works in hazardous environments to insure safety and stabilization of the patient. - Works with...
