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General Accountabilities: - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. -...
- Handles large amounts of money and maintains accountability over assigned bank.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Maintains communication with all departments, team members, and guests to ensure positive experiences.
- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing,...
Position open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for...
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings - Perform preventative maintenance to equipment on a scheduled basis - Handle routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed. - Inspects, repairs, and adjusts HVAC equipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Adheres to departmental quality standards; follows all safety rules. - Adheres to all regulatory, departmental, and company policies and procedures. - Installs and maintains all tile, marble floor materials, carpet, and carpet...
- Support the Facilities Engineering team in leading the maintenance and repair of all guest rooms, public spaces, back-of-house and exterior facilities at Multi-Property Casinos. Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls.Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules,regulations, and controls of the company. - - Maintains, repairs and installation of...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move...
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans...
- Responsible for supervising and managing staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic...
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. -...
- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.Advertising:- Coordinate marketing support services to include...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves all...
- Promotes the mychoice program in an enthusiastic manner. - Promotes and executes any guest service initiatives. - Opens or closes Star Club lounge in accordance with departmental policies and procedures. - Completes end of shift pass down. - Places, accepts, and screens telephone calls and refers calls to others, as appropriate. - Creates new or reissues existing mychoice cards or companion cards as needed. - Promotes Hosts' special events or promotions. - Assists guests and Hosts utilizing CMS, LMS, and Microsoft Outlook programs.- Swipes in qualifying mychoice member’s card, giving them access to the lounge. - Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer service levels...
The Marketing Analytics Manager is all about querying and synthesizing first-party data to deliver easy-to-consume dashboards and data stories that fuel smart strategic reporting & recommendations for omnichannel casino and hotel marketing clients. Reporting to the Director of Marketing Analytics & Insights, this role will enable gaming & hospitality marketers across the company to make more, better, and faster data-driven decisions during this transformational time in our business. Join a team of curious, creative analytics professionals delivering insights through analytics product delivery that leverages omnichannel performance, customer behavior and hotel revenue management data. - Crafts and delivers data story presentations (to all levels of internal marketing clients)...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
