- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security personnel.- Escorts Gaming Chips, Tokens and cash of $500.00 or more, Collects and transports Drop Boxes to storage area.- Administers minor first aid when required.- Guest relations.- Report improper or illegal or suspected improper or illegal acts by a Hollywood Casino St. Louis employee to the Security Assistant Shift Manager.- Assist Main Bankers in pushing the locked NRT carts when replenishing the self-redemption machines.- Acts as a leader to assist supervisors concerning minor problems with Security Officers.- This postion will require you to be standing and actively moving duration of your shift. - In this role, you can expect to use your hands, walk, and be physically active throughout your shift. - You will be required to help assist guest and their needs. - Our security team must be able to life and/or move up to 40 pounds.
- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions and has the ability to repair circuit boards with minimal assistance. - May utilize shop machines to fabricate standard or routine parts. - Would be considered a technical specialist with regard to Slot Machines. - May occasionally act as a specialist in either mechanical or electronic areas.May be given regular assignments as needed to increase overall department technical knowledge. - Maintains superior skill levels in mechanical and electronic functions., - Performs general and preventive maintenance slot machine inspection, machine moving and installation. - Performs full slot machine programming and set-up as required.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Adheres to established departmental and property policies and procedures regarding guest service standards. - Coaches, monitors, and develops team members for improved performance. - Assists with the planning and organization of the stewarding department. - Trains team members in proper usage of cleaning solutions and appropriate food handling practices. - Performs inventories; places and receives orders as needed. - Delegates shift station responsibilities and supervises kitchen when called upon. - Maintains cleanliness of work station and all back of house areas. - Practices safe food handling and sanitation duties according to established procedures. - Responsible for ensuring proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures kitchen workers have and use the proper equipment necessary to perform their jobs (e.g. gloves, goggles, cleaning solutions, etc.).- Assists in training kitchen personnel in all aspects of safety. - Maintains records and log books according to established procedures. - Follows up on projects in a timely manner and complies with departmental policies as well as with company rules, regulations, and policies set forth in the employee handbook. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Ensures that all equipment is properly maintained; reports malfunctions to the appropriate supervisor. - Works professionally with other departments as needed to accomplish tasks. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Directs the work of the surveillance officers on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Assists in training and development of surveillance officers ensure superior customer service standards are achieved.- Ensures that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintains daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.- Understands various card counting systems including cheating methods of all games and equipment in a casino environment.- Reports all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements and the Gaming and Racing Commission.- Ensures that proper procedures for Games, Slots, Cashiers, drops, etc. are implemented and maintained.- Responds to surveillance supervision and gaming regulators requests and other departments requests when necessary.- Maintains a high level of awareness as to criminal and civil law as it pertains to the company.
1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).2. Observes and reports any and all gaming violations and/or thefts of L’auberge’s property.3. Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.4. Motivate and supervise staff in Supervisor’s absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.5. Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.6. Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.7. Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.8. Participate in any court actions relating to gaming violations at L’auberge in order to represent facts as obtained by department.9. Learns and uses various card count systems.10. Learns all games in use at L’auberge and all procedures and cheating indicators of such game
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area. - Ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Resolves service issues according to established guidelines. - Knows and promotes current events and programs and can give guests directions to all facility areas. - Assists with inventory and inventory control. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Takes appropriate steps to maintain Hotel security and safety. - Handles PBX switchboard as directed. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center, business center, stairwells, corridors, elevators, etc. - Cleans all carpets, including hotel rooms. - Performs monthly and quarterly maintenance of beds, window treatments, carpets, etc. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance.- Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes water in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster.- Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance.- Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes water in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster.- Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. - Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests. - Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times. - Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly. - Ensures all guest area is stocked with towels and supplies. - Performs other job-related duties as assigned.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
The Cook 1 is a vital member of our culinary team, entrusted with the core responsibilities that ensure the efficient operation of our kitchen and the delivery of exceptional dining experiences. The primary duties of the Cook 1 involve receiving daily instructions from the Executive Chef, meticulously preparing ingredients, maintaining kitchen cleanliness, and adhering to recipe guidelines. Close collaboration between the Cook 1 and other kitchen staff, commitment to detail, and dedication to customer service will help create a memorable culinary experience for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Report to Executive Chef at start of shift to receive instructions on daily specials or menu changes. - Complete all tasks, in order, on the prep list from the Head Chef/Executive Chef or other kitchen manager.- Arrange mise en place according to posted instructions and menu requirements. - Wash, chop, and sort ingredients, such as fruits, vegetables, and meat, in preparation for cooking.- Measure quantities of seasonings and other cooking ingredients as indicated by production sheets.- Parboil ingredients, reduce sauces, or otherwise initiate the start of various dishes.- Prepare and plate menu items, meats, soups, and other food items, as ordered, per specifications on a hot food production line with strict attention to detail, speed, and accuracy. - Report spoilage and item discrepancies to supervisor immediately. - Maintain workstation and walk-in coolers in accordance with Hollywood Casino and MD Department of Health Standards. - Clean station and report to Executive Chef for closing instructions. OTHER DUTUES AND RESPONSIBILITIES:- Track ingredient inventory and collaborate with other kitchen/management staff to order resupply. - Label and stock all ingredients on easily accessible shelves.- Clean dishes, wash cooking utensils and cookware, take out the trash, and sanitize the kitchen.- Perform other duties as assigned by F&B Supervisor/ Executive Chef/ F&B Operations Manager. SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities; however, in the absence of a supervisor, the person in this role may be asked to answer routine questions from co-workers, lead the competition of daily tasks within the department, and/or interact with others when necessary to achieve desired outcomes.
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio, changer remote control and data system cards from check-in to check-out.- Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal logs, conversion forms, conversion checklist forms.- Work with Slot Tech Manager and Slot Attendants to insure that the slot machines, associated equipment and data system monitoring equipment are in proper working order and all customer needs are satisfied.- Complete slot machine meter logs, parts logs, etc.- Performs renovations to slot machines.- Tag repairable parts noting appropriate information.- Circulate through the assigned area replacing broken or burned out bulbs, etc.- Will advise Technician Manager in developing/teaching advanced electronic repairs.- Assist patrons by explaining how the slot machines and pays, directions and other requests.- Other duties may be assigned.
- Manage and monitor inventory levels and balance the kiosks for a specific shift - Receive checks and complete deposits manually or electronically to outside banking institution - Execute requirements for verification and transfer of drops from the soft count room - Receive and process unclaimed jackpots in accordance with ICS, State and Federal requirements - Runs reports and verification information for patron credit line requests in accordance with directive of the property Credit Committee and PGCB regulations. - Receive and account for all inventory items - Review inventory items received for accuracy and completeness - Communicate status of fluctuating cash levels to appropriate management - Functions as the marker banker. Maintains original and redemption copies to counter checks. - May function as a Player Services Cage Cashier or Count Team Member as necessary. However, may not function as a Player Services Cage Cashier, Count Team Member and Main Bank Cashier within the same shift or a single gaming day.
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail- Summarize and inventory all casino cage cash, coin, chips and records- Process all casino deposits- Monitor all coin vault transactions- Coordinate transactions between cashiers and the main bank- Function as a window casher as needed. - Maintain accurate and complete records of exchanges and transactions- Ensure procedures and proper controls are followed to protect counted receipts- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor- Manage and monitor inventory levels and balance the kiosks for a specific shift- Communicate status of fluctuating cash levels to appropriate management
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
