- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Enters accurate information into the AS400, LMS, Micros and other computer systems - Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination - Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
- Provides hair care for guest using normally accepted techniques, abiding by all Nevada Sate Cosmetology rules/ regulations - Properly maintain the salon; its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to: - Maintaining an adequate supply of towels and capes - Maintaining the cleanliness of retail shelved and products. - Keeping professional use product organized and hazard free - Monitor inventory levels and notify manager when ordering is necessary - Greet guest promptly before their services and assist them to the checkout desk with a work ticket and any recommended retail products. Variance to this policy must be explained - Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents ans potential safety Hazards - Each team member is responsible for his or her station - throughout the day clean up is to be done on an- going basis - After each customer , stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers - Work areas should be completely stocked, cleaned and ready for the next business day - All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving location - Salon team members are responsible for replenishing items requiring hotel laundry - Follow handbook guidelines in regards to proper usage of all spa/ salon equipment - Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction - Responsible for waring proper work uniform. All uniform standards will be based on M resort standard. - Must provide courteous and friendly service to all guest and staff - Perform related work as requested
- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function. - Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.). - Ensures that all equipment functions properly; reports malfunctions promptly. - Assists kitchen utility personnel with duties when necessary as directed by supervisor. - Assists other outlets with cleaning projects or restocking supplies. - Assists in training kitchen workers in all aspects of safety. - Trains kitchen personnel on proper cleaning solution usage and safety applications. - Responsible for organization and proper storage of cleaning solutions and supplies. - Maintains the levels and standards of cleanliness and safety set by the company, the Health Department, and OSHA. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- If assigned to Beverage area, responsible for maintaining the cleanliness and functionality of the station, including but not limited to wells, counters, and floors. - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Delivers supplies as directed. - Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Maintains strict confidentiality in all company matters.Starting at $19.00/ hour Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- if assigned to Beverage area, responsible for maintaining the cleanliness and functionality of the station, including but not limited to wells, counters, and floors. - Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Delivers supplies to vessel. - Responsible for the cleaning of all Housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement.
- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Stocks serving stations with utensils - Maintains safe working conditions and practices in the kitchen and eating area. - Must be presentable when reporting to work, wearing appropriate uniform. Good personal hygiene required - Initiates a positive guest experience when working any guest contact position by providing a welcome and/or greeting, making eye contact, smiling, and bidding a warm farewell and good luck, etc. - Any and all duties as assigned by your Supervisor or a member of management. .
**Looking for a career change or a new opportunity? Hollywood Casino Toledo is now hiring for multiple positions! We offer a fun casino environment with benefits including paid training, paid time off, tuition reimbursement, 401K, and on site micro market and discounted meals. Full time team members receive even more benefits!** Thursday, March 9th In HR 10:00am-4:00pm How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your immediate left there will be a large outdoors parking lot. Park and walk to where the builing meets the parking garage structure. There is a door labeled "Team Member Entrance". Enter there and press the buzzer to the left of the second set of doors. Let the Security Dispatcher know you are here for the HR hiring event and they will direct you from there. We are looking for new team members in the following areas:- Food & Beverage: F&B Attendant, Barback/Busser, Steward/Dishwasher, F&B Assistant Manager, Sous Chef, Hostess/Cashier, Bartender- Security: Security Officer, EMT- Table Games: Table Games Assistant Pit Manager, Experienced Dealer, Dealer School- Operations: Count Room Associate, Player Services Cashier, EVS Attendant For a complete list of all positions and job descriptions, please visit: https://pngcareers-pngaming.icims.com/jobs/search?ss=1&searchCompany=68
Positions we have available that require NO EXPERIENCE! - SECURITY OFFICER- COUNT ROOM TEAM MEMBER- PLAYER SERVICES CASHIER- WAREHOUSE RECEIVER- SLOT TECHNICIAN- EVS ATTENDANT **- RESTURANT HOST/HOSTESS **- BEVERAGE SERVER- BARBACK- RESTAURANT SERVER **- BUSSER **- STEWARDS**- TABLE GAMES DEALER SCHOOL AVAILABLE! Positions we have available that REQUIRE EXPERIENCE! - EXPERIENCED TABLE GAMES DEALER- COOKS **- EVS DEEP CLEANER**- MAIN BANK CASHIER- REVENUE AUDIT- MARKETING REPRESENTATIVE- EXPERIENCED POKER DEALER- POKER HOST- POKER DUAL RATE SUPERVISOR- FACILITIES TECHNICIAN- SURVEILLANCE AGENT- SURVEILLANCE TECH- TABLE GAMES ASSISTANT PIT MANAGER- FACILITIES SHIFT MANAGER- POKER MANAGER- POKER SHIFT MANAGER- PLAYER SERVICES ASSISTANT SHIFT MANAGER- CASINO HOST **Positions available for ages 18 & older
Job descriptions will be available for each open position at Job Fair. ALL positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Don't miss this opportunity to work for a growing company!!!Job offers will be made on-the-spot! We are hiring full and part-time positions of varied skill levels for multiple shifts!! #WorkHappy — at Hollywood Casino St. Louis.Hope to see you there!!!
- Tracking the riding accounts of the jockeys receiving fees- Disbursing fees to proper claimants- Preparing and disbursing horseman’s checks and transfers to account holders- Manage the bookkeeper office to ensure procedures are being followed- Works directly with stewards on all fine issues- Reconcile all accounts associated with live racing and prepare W-9’s and statements for all accounts- Coordinate financial transactions with the Director of Racing and the Director of Finance as needed- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers. - Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty. - Award customer complimentaries based on gaming action and program guidelines. - Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. - Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction. - Contact guests by calling, writing or making personal visits to increase trip frequency. - Attend off property functions as a representative of the company in order to entertain or assist guests as required.
- Deliver internal and external guest service in accordance with company service standards- Greets and seats guests at tables - Answers general guest questions about the property and guest services- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up- Remains current with restaurant beer, cocktail, and food menus- Keeps entry area and host stand clean and organized- Keeps host area well stocked with necessary equipment, forms, and supplies- Works in cooperation with other Team Members to provide a high quality of service - Assists as required in table maintenance and cleans when necessary- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment- Completes opening, closing, and other side duties as assigned- Attends departmental and company meetings/trainings as required- Maintains a clean workstation in accordance with established health and safety guidelines- Performs all job functions in conjunction with the guidelines described in the Department Standard Operating Procedures Manual- Other duties as assigned
General Accountabilities: - Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.This is a Full-Time role
- Performs duties to greet and seat guests, takes reservations, and assists guests with special needs. - Reviews current guest seating assignments and seats new guests according to seating system in each station. Anticipates guests coming in and has this information before greeting each guest. - Greets guests by name whenever possible, makes guest feel welcome, sincerely conveys appreciation for choosing to dine with us, and ushers to the appropriate table. - inputs necessary date into seating system and adheres to seating system recommendations. - Assists staff in duties as requested. - Assists guest with special requests or needs. - Monitors restaurant operations, notifying the supervisor of problems, needs, or guest comments. - Ensures menus are clean and contain appropriate panels and information. - Ensures light levels, music levels, and temperature levels are perfect and adjusts accordingly. - Offers a sincere send off to each guest (“Good night, thank you for coming in,”“Good luck”) and welcomes them back (“Come back soon”). - Other duties as assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Familiar with restaurant food menu, including description, price, add-ons, and beverages. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Coordinates and controls the flow of the restaurant. - Assigns stations to servers and bus persons. - Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. - Resolves service issues according to established guidelines. - Ensures dining and serving areas are set up and maintained according to standard. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Answers telephone in a professional manner. - Maintains strict confidentiality in all company matters.
