- Responsible for accurate accountability of the cashier department activi- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or abov- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of casino policies for all cashier areas- Maintaining security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal customers must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry - Processing table fills and credits per requests - Processing Poker Room transactions- Performing the duties of front line cashiers as business demands- Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for Slots, Table games, Front Windows, and other miscellaneous departments
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily.- Responsible for accurate accountability of the cashier department activity- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of racino policies for all cashier areas- Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork- Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal guests must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty- Ensuring accurate compliance with E-MTL/MiL paperwork and entry - Performing the duties of front line cashiers as business demands- Performing check cashing transactions- Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys- Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
General Accountabilities: - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies count room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Be knowledgeable and comply with Title 31 regulations.
- Handles large amounts of money and maintains accountability over assigned bank.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Maintains communication with all departments, team members, and guests to ensure positive experiences.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation specifically including, but not limited to the Vault Entry Log, Cashier Turn-in or Exchange Slips, Vault Count Sheet, Main Bank Summary, Vault Accountability, Drop Summary Reports, and reports required to reconcile self-redemption machines. - Understands and efficiently operates all machines used in the course of business including computers or other information systems, software, and hardware. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Compiles information, completes, and submits reports as needed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Maintains a neat, safe, and organized work area. - Observes and follows all company safety rules and regulations.- Implements and maintains a working knowledge of the property’s System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - Performs all related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings - Perform preventative maintenance to equipment on a scheduled basis - Handle routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards. - Inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible for ensuring the workshop is neat and orderly. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs preventive maintenance to equipment on a scheduled basis. - Assists with snow removal. - Responds to maintenance calls. - Maintains strict confidentiality in all company matters.
- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed. - Inspects, repairs, and adjusts HVAC equipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Adheres to departmental quality standards; follows all safety rules. - Adheres to all regulatory, departmental, and company policies and procedures. - Installs and maintains all tile, marble floor materials, carpet, and carpet tiles. - Performs preventive maintenance to equipment on a scheduled basis. - Responds to maintenance calls and provides courteous, timely, and expert service. - Maintains strict confidentiality in all company matters.
- Support the Facilities Engineering team in leading the maintenance and repair of all guest rooms, public spaces, back-of-house and exterior facilities at Multi-Property Casinos. Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls.Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules,regulations, and controls of the company. - - Maintains, repairs and installation of wall covering, flooring, painting, woodwork, and drywall - Conduct projects such as office build outs, room renovation, Etc. - Upkeep of property decorations and cosmetics - Ensure the upkeep of all Aesthetic areas. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move furniture as directed. - Includes indoor and outdoor high/low cleaning responsibilities. - Operate snow plow and spread salt as needed. - Other duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONS Regular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all Team Members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of Company facilities. Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Troubleshoot, diagnose, and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all team members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of company facilities. Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge. - Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, issue resolution and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. - Supervises all personnel assigned to the Purchasing department. - Maintains accurate knowledge of all inventory levels, location, price, and use. - Provides the Vice Presidents and managers at the property with new product information and cost saving suggestions in a timely and ongoing manner. - Maintains open lines of communication with the Vice President of Finance and all Hollywood Casino Vice Presidents and managers to ensure best pricing and terms from national distributors and manufacturers. - Other duties as assigned.
- Promotes the mychoice program in an enthusiastic manner. - Promotes and executes any guest service initiatives. - Opens or closes Star Club lounge in accordance with departmental policies and procedures. - Completes end of shift pass down. - Places, accepts, and screens telephone calls and refers calls to others, as appropriate. - Creates new or reissues existing mychoice cards or companion cards as needed. - Promotes Hosts' special events or promotions. - Assists guests and Hosts utilizing CMS, LMS, and Microsoft Outlook programs.- Swipes in qualifying mychoice member’s card, giving them access to the lounge. - Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer service levels at the Star Club. - Builds partnerships with other key operating and marketing areas to ensure the seamless transfer of information and the seamless sharing of ideas that could be deployed to improve performance levels and/or customer service levels. - Presents oneself as a Credit to Ameristar and encourages others to do the same. - Adheres to all company, state, and regulatory policies and procedures. - Supports and executes all departmental customer service initiatives. - Handles dissatisfied guest in a professional manner and directs guest to the appropriate person or department.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors.- Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately.- Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property.- Participates at events, parties, and promotions as directed. - Ensures effective communication to all Marketing divisions in order to maintain a constant flow of information.- inputs and follows up on procurement system requests for all Marketing purchases (such as collateral materials, promotional supplies, direct mail printing and postage, business cards, office supplies, etc.).- Distributes sample promotional coupons, direct mail coupons, marketing calendars, etc., to Executive Offices and other departments as directed.- Tracks all departmental expenses and assists with financial reporting.- Compiles and prepares information fact sheets regarding monthly direct mail offers, promotions, host events, and all other Marketing activities and informs property managers, Marketing, and other affected departments in a timely manner.- Provides telephone support for event reservations and customer comment calls as needed.- Reviews tracking process and reports pertaining to property’s customer comment cards and letters; assists with responding to customer comment cards and letters as directed.- Assists with the Emceeing of drawings and promotions as needed.- Assists with the copywriting of direct mail pieces and the weekly property newsletter.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis.- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director.- Processing purchase orders and check requests for the Marketing Department.- Managing Entertainment acts, contracts and scheduling.- Maintain compliance with policies and procedures.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
The marketing coordinator assists and supports the Marketing Department with promotions and events at client locations by performing various duties to support customers’ visits and/or events. ESSENTIAL RESPONSIBILITIES - Notifies winners via e-mail and phone and coordinates prize awards- Assist with planning and preparation of promotions and advertising materials- Documents patron participation including names, phone numbers and e-mail addresses- Assists with the set up and display of advertising items- Assists as needed at special events- Works closely with the entire PSG team to drive results and assist in many key areas: ordering and tracking of promotional items, submission and payment of invoices, inputting of data into support programs, and the tracking and filing of agreements & contracts - Works closely with Director of Marketing, Director of Operations and VP of Marketing to support Account Managers and Sales personnel with their marketing and promotional needs in the field- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying- Work in conjunction with other departments on an as needed basis
- Responsible for directing the overall operations and staff of the omnichannel loyalty and player development department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Assist with developing and executing the omnichannel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions to cross promote property, Sports Wagering and iGaming VIP guests.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives incorporating all channels and utilizing a 360 view of the customer.- Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Conducts market research, analyzes gaming industry trends & utilizes local market dynamics as a basis for visioning and designing all programs.- Responsible for supervising and managing staff in the following areas of the Marketing Department: player development, promotions, special events, etc).- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Creates strategic plans and calendar for VIP promotions and host goals. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
- Communicates with multiple departments and external guests regarding, including but not limited to, guests with bad addresses, rating issues and/or duplicate accounts. - Manages the direct mail calendar with the direct mail teams to ensure appropriate timetable to meet business objectives. - Manages all direct marketing efforts including but not limited to, list pulls, selection criteria, database integrity and NCOA maintenance. - Manages the direct marketing expenses while adhering to operating budgets - Oversees the Marketing Systems/Database Marketing initiatives and all related functions - Provide support and input into all marketing and operational projects related to direct marketing - Manages adhoc customer database testing to ensure accurate data - Develops relationships with property department heads to provide and receive feedback regarding database trends and suitable direct mail offers to players - Develops coordinates and implements all aspects of database marketing - Creates proformas for select marketing promotional programs for analysis purposes - Manages external vendors to coordinate the development of creative and printing/production - Manages website updates and the email “blast” initiatives - Promotes positive public relations internally and externally - Monitoring all public relations activities and working close with the all managers to ensure consistent and effective media relations and community awareness. - Meet with departmental directors and managers as necessary. - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
