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Search Results Page 35 of 53

The following and other duties may be assigned as necessary for Hollywood Casino Tunica:  - Responsible for supervising staff and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. . - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. - Monitors operation supply inventory on assigned shift. Notifies manager of issues. - Review and approve cage documentation based on established levels of authorization in absence of Shift Manager. - Prepare/review currency transactions reports in absence of Shift Manager on assigned shift. - Verify vault accountability at end of shift on assigned shift. - Verify credit line availability in absence of Shift Manager on assigned shift. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.    - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2023-113966
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the agility to work harmoniously with co-workers.- Hires, trains, motivates, evaluates, and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.- Implements and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.- Responsible for morale of department through quality of supervision and training and provides training for all department personnel to ensure extraordinary guest  service standards are met.- Oversees customer transactions, approves credit and check cashing for customers and issues and redeems markers.- Enforces company and cage policies and maintains compliance of state and federal regulations.- Counts down and balances all bankrolls and oversees transactions with other departments.- Trains new cashiers.- Handles customer complaints.
Job ID
2024-115349
Type
Regular Full-Time
Category
Accounting & Finance
Property
Boomtown Bossier City
Job Locations
US-LA-Bossier City
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. .- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.   - Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115682
Type
Regular Full-Time
Category
Casino Operations
Property
1st Jackpot Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is requesting- Conforms to all rules and regulations of CTR / SARC Compliance.- Reconciles and replenishes Ticket Redemption Units.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of the vault are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Verifies count from Count Team drop.- Verifies that coin shipments and currency bank deposits are prepared accurately and timely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
Job ID
2024-116181
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino at Charles Town Races
Job Locations
US-WV-Charles Town
- Prepares chip fills, credits, and transfers. - Processes employee transactions and tokes. - Verifies the daily drops for the Count Room. - Monitors and maintains the NRT, MiMO, and Coin Max machines.- Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. - Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. - Prepares daily bank deposits. - Runs necessary reports to balance. - Maintains Cage equipment. - Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. - May be asked to perform the duties of a Cage Cashier as needed.- Ensures compliance with company policies and all state and federal regulations. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2024-115466
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.- Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
Job ID
2023-108246
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Morgantown
Job Locations
US-PA-Morgantown
- Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy.  - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU’s and Coin Max. - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.  - Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.  - Serves as property ambassador and has solid overall knowledge of the property, including the casino. Develops and maintains a good relationship with loyal players in order to maximize opportunity for personalized experience and return visits. - May function as a Main Bank Cashier as necessary.  However, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
Job ID
2023-108739
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino York
Job Locations
US-PA-York
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.- Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
Job ID
2023-111669
Type
Regular Part-Time
Category
Accounting & Finance
Property
Hollywood Casino Morgantown
Job Locations
US-PA-Morgantown
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
Job ID
2023-114051
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
Job ID
2023-113256
Type
Regular Full-Time
Category
Accounting & Finance
Property
1st Jackpot Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances) - Demonstrates knowledge of and compliance with Title 31 regulations on a consistent basis - Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions - Balances cash drawers.  Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift - Completes all necessary paperwork, including but not limited to balance sheets, buy sheets, MTL/NiL, NEWave, and CTRs - Keeps work areas clean and free of safety hazards, debris, and litter - Carries out any reasonable request made by your supervisor or any management personnel - Able to promptly and accurately follow instructions given by Supervisor or Manager
Job ID
2023-113716
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Ensure interactions with internal and external guests while following the guidelines of the Red Carpet Customer Service Program.- Maintains a balanced cashier's till.- Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents.- Comply with Title 31 regulations.- Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience. - Complies with state, company, department policies and regulations.- Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management.- Assist with training new team members.- Properly verify guests during transactions and interactons to prevent underage guests and improper identification.- Adhere to responsible gaming guidelines.- Process Markers, Front Money, and Safekeeping transactions.
Job ID
2023-106424
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
General Accountabilities:  - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.  - Handles all guest questions and concerns to provide exceptional guest service.  - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. - Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. - Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. - Participate and assist in any needed capacity with all casino and property-wide events. 
Job ID
2023-112602
Type
Regular Part-Time
Category
Accounting & Finance
Property
Boomtown Bossier City
Job Locations
US-LA-Bossier City
The Player Services Cashier is responsible for performing high volume cash and non cash transactions for guests including validating and redeeming slot machine TITO tickets, cashing checks and chips, exchanging currency, and processing credit card advances.  Cashier also acts as a first point of contact for guest questions, concerns, and information regarding rewards programs and marketing promotions. $15.50/hour + Tips!  - Redeems slot machine TITO tickets. - Cashes chips and redeems players' winnings for cash.- Operates assigned bank or window according to procedure.- Promote rewards program to include educating guests on benefits, signing guests up for cards, re-issuing cards, data entry, and account look-ups.- Pass out entry forms for promotions, answer questions, answer phone, and perform miscellaneous other tasks as assigned by Casino Marketing.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the Cage accountability.- Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units. Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment.- Processes Credit card withdrawals through the Game Cash system.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters. 
Job ID
2024-115138
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
Job ID
2023-114060
Type
Regular Part-Time
Category
Accounting & Finance
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
- An individual could be successful if they possess the following.- Ensuring interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Knowledgeable and comply with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette - Complying with state, company, department policies and regulations
Job ID
2023-112475
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
 - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets. - Ensures that all local, state and federal rules and gaming regulations are followed.- Ensures that all company and departmental policies and procedures are followed.- Ensures that Player Services operations run smoothly on assigned shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Manager or a member of management
Job ID
2023-114118
Type
Regular Full-Time
Category
Casino Operations
Property
Boomtown Casino Biloxi
Job Locations
US-MS-Biloxi
- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits
Job ID
2023-106426
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.
Job ID
2024-116043
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Gaming at Dayton Raceway
Job Locations
US-OH-Dayton
- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process verification of front-line cashier transactions over $1,000.00, receiving tokes, process redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits
Job ID
2024-115127
Type
Regular Part-Time
Category
Accounting & Finance
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville

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