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ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Has the responsibility for the provision of optimum patient care in accordance with the EMS act of 1985 (Act 45) and all regional guidelines/protocols. - Maintains personal knowledge and skills in order to deliver optimum patient care as an EMT role model for other emergency service personnel. - Supervises the performance of EMT trainees and other observers. - Safely operates vehicles of EMS in accordance with the current motor vehicle code of the State of New Mexico. - Stocks and maintains vehicles and its contents in a state of readiness at all times. Maintains documentation of the same. - Works in hazardous environments to insure safety and stabilization of the patient. - Works with...
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- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment- Clean and/or decontaminates the ambulances as needed.- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West...
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- - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Retrieve, prepare, display, sell and serve products to guests as required to serve party room events.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas.- Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware,...
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- Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Must be entertaining and interact with guests when working on the line.- Attends departmental orientation prior to beginning work in the department.- Creates a positive guest employee experience. Smiles, and is helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilize proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food...
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ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Responsible for the timer system and placing horses in correct order with the international sound system - Work with stewards to place horses - Comply with all requirements and requests of the New Mexico Racing Commission - Assist as requested in other projects or needs for operations at Zia Park SUPERViSORY RESPONSiBiLiTiES - This job will not have supervisory responsibilities.
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- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out Attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports and rate casino customer activity- Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- May be responsible for assisting in the budget process for...
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- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc, and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provides analytical and technical support for VIP functions including Player Contact System, Real Time Casino Marketing, and contact/relationship marketing strategy.- Updates employees as to new policies and procedures and current/future property events. - Stays informed and aware of all hotel functions and available amenities. - Follows and enforces all department policies, i.e., dress code, customer relations, procedures, etc. - Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. - Participates in the coordination and delivery of property promotions. - Notifies the Director of Marketing and takes action to resolve severe problems immediately, i.e....
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- Develop and manage the player development department to cultivate relationships with high worth racino guests.- Launch and oversee programs to enable property to recognize and reward VIP players.- Develop and implement VIP player programming to build racino business.- Provide suggestions to management and assists in development and implementation of player promotions, host programs, customer acquisition, player development, and enhancement of customer service experience.- Hosting outside entertainment for our customers, such as professional sporting events, golf outings, dinners, and theatre events.- Responsible for ensuring business growth and satisfaction of revenue objectives.- Coach hosts to build player relationships with new, maintenance and inactive players.-...
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- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member progress.- Prepares and distributes daily and weekly...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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General Qualifications:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.-...
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- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. - Adhere to established department and property policies and procedures regarding guest service standards. - Coach, monitor, and develop team members for improved performance. - Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. - Responsible for the movement and protection of company funds. - Maintain communication with all departments, Team...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and...
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- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is...
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- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...