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SUMMARYMaintains records of horsemen accounts and purse funds and facilitates all transactions related to samein order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Maintain records of all financial transactions for owners and jockey accounts. - Accept all check requests; print and distribute all checks. - Complete Jockey payroll; print and distribute all checks. - Enter race results for each race including jockey or owner changes, scratches, double jockey mounts, PA bonus money for jockeys, and claims. - Record and update all accounts nightly. - Handle end of month reports including photographer, Teleview, Pa. Breeders, Jockey Guild, special requested statements, and all account summaries; issue checks if required.
- Must assist with all the morning work in the Racing Secretaries' Office. This work includes; rider changes, producing the next day's program, getting entries filled and getting the overnight completed for the following race day.- Must act, at times, as Placing Judge. These duties include gathering all scratch information and changes and coordinating that data into the information system which produces the official track program and proof read all data entry.- During the race help keep patrons informed of the top four horses by posting numbers on the tote board and TV screens throughout the race until the horses are near the wire at which time the boards are cleared. As the horses cross the finish line the judges mark the order in which they have viewed. Verify the order of finish...
- Promote and maintain excellent customer service with each patron and employee you may come in contact with.- Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack.- Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock.- Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary.- Dispatch other officers to various...
- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses. - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Receives and stores all items delivered to the Hollywood Casino. - Ensures that the item being delivered is specified for the Hollywood Casino. - Accepts delivery of authorized items. This requires a purchase order or receiving document indicating that the item is an authorized purchase. - inspects all goods received for damage and quality prior to acceptance. All damaged items must be noted at the time of delivery. - Checks specifications on the purchase order or receiving document to ensure items received are items that have been ordered. - Follows proper signing procedures when receiving items. -...
SUMMARY The Food & Beverage Outlet Assistant Manager is responsible for supporting the daily operations of an assigned restaurant, lounge, bar, or other food & beverage outlet. This role assists the Outlet Manager in supervising staff, ensuring excellent guest service, maintaining operational standards, and achieving financial goals. The Assistant Manager leads by example, fosters teamwork, and ensures a seamless dining experience that aligns with the property’s brand and service standards. - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules,...
The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, & promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any...
Job Summary:Provide direct and general supervision to restaurant staff to ensure the effective and efficient operation of assigned restaurant functions. Deliver exceptional internal and external guest service in alignment with the Cactus Petes service standards. Key Responsibilities:Guest Service Excellence- Deliver guest service with a friendly, approachable, and courteous demeanor.- Actively seek opportunities to assist guests and team members.- Respond sincerely and knowledgeably to guest and team member inquiries and needs.Team Leadership & Development- Staff, schedule, evaluate, train, and develop restaurant team members.- Monitor and coach team performance to ensure service standards are met or exceeded.- Maintain appropriate staffing levels based on business...
As a Restaurant Bartender you will,Shift: 11am- 5pm or 4pm- 11pm | Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar...
SUMMARYThe Sorella by Giada Restaurant General Manager is responsible for the overall leadership, business performance, and guest experience at the Celebrity Restaurant. This individual ensures the highest standards of hospitality, food & beverage quality, and service excellence. The Restaurant GM will lead, inspire, and develop a high-performing team while driving profitability and aligning operations with brand standards. The following and other duties may be assigned as necessary:- Oversee daily restaurant operations, ensuring seamless front-of-house and back-of-house collaboration.- Maintain consistent execution of service standards that reflect the celebrity brand image and guest expectations.- Monitor food quality, presentation, and overall dining experience to...
- Greet and seat guests utilizing established guest service guidelines- Answer phone and coordinate reservations, special guest requests, and messages- Respond to guest requests or place guest in contact with appropriate person for assistance- Answer guest questions in regards to menu items, pricing, specials and promotional events- Assist servers and bussers when needed
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Fine Dining Host you will,Shift: Thursday to Sunday 4:30pm- 9:30pm or Wednesday to Saturday 4:45PM- 9:15PM| Pay: $15 per hour- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
As a Restaurant Host Cashier you will,Shift: 11:45am- 8pm or 5pm- 11:30pm | Pay: $14 per hour + tips (Tip Avg. $80 per shift)- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.- Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Establish and maintain training and development procedures to ensure superior guest service standards are met.- Prepares and delivers performance appraisals for assigned team. - Understand department objectives, standards, guidelines, and budget.- Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.-...
- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
The revenue accounting clerk is responsible for collecting, sorting, and accounting for the gaming documents generated by the Slot and Table Games departments on a daily basis. ESSENTIAL RESPONSIBILITIES - Conducts inventories to report cost of goods sold- Files, sorts, and matches Casino and Cage documentation- Maintains the manual document inventory, including unused, issued, and used documents- Assists in the Audit of the daily gaming and cashiering activities of the casino- Prepares and distributes various reports to management- Prepares currency transaction reports in a timely manner- Assists in maintaining patron tax files- Assists in performing card, dice, chip, and/or token Audits as necessary- Audits non-gaming revenues by reviewing, recording, and...
SUMMARYFor revenue audit: perform duties to audit revenue through cage, slots, table games, and F&B paperwork, and report discrepancies to management. ESSENTIAL DUTIES AND RESPONSIBILITIESRevenue Audit:- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team members. - Audit daily cage paperwork.- Prepare worksheet of financial information obtained from cage audit for month end journal entry.- Audit daily slot paperwork and meter to actual drop information from casino management system.- Prepare worksheet of financial information obtained from slot audit for daily tax submission and month end journal entry.- Audit W2-G forms to the SIS Jackpot...
- Demonstrates strong interpersonal skills, contributing to a collaborative and supportive team environment.- Actively builds and maintains strong customer relationships to ensure superior customer service.- Ensures timely, accurate, and complete processing of monthly financial statements and departmental reports; assists with preparing month-end journal entries.- Participates in daily and monthly reporting to ensure compliance with regulatory requirements and assists in developing and monitoring controls and procedures to ensure such compliance.- Performs monthly balance sheet account reconciliations and prepares journal entries to post correcting adjustments to the General Ledger.- Performs special projects/audits to provide high level of expertise on matters of complex...
SUMMARY: Supervises and manages staff who are responsible for the Accounting function including, but not limited to, general accounting, revenue recognition, accounts payable, inventory control, and balance sheet reconciliations, fixed asset activity, inventory, etc. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and...
Conducts daily revenue accounting audits including cash audits and other related reports.· Revenue auditor’s job responsibilities include verifying and recording revenue.· Conducts Title 31 audits.· Other duties as assigned. Regular attendance in conformance with the standards established by Argosy Alton from time to time is essential to the successful performance of this position. Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays.