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The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, & promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any...
- Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations. - Deliver internal and external guest service the Cactus Petes way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions. - Staff, schedule, evaluate, train, develop and monitor team members. - Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule...
Full-Time and Part-Time AvailableAs a Restaurant Bartender you will,Shift: Varies between 2pm- 10pm | Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned...
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Fine Dining Host you will,Shift: Thursday to Sunday 4:30pm- 9:30pm or Wednesday to Saturday 4:45PM- 9:15PM| Pay: $15 per hour- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
As a Restaurant Host Cashier you will,Shift: 11:45am- 8pm or 5pm- 11:30pm | Pay: $14 per hour + tips (Tip Avg. $80 per shift)- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and...
- Must have extensive Food and Beverage Operations background.- Supervisory and management experience in hotel and/or casino environment required.- Comprehensive knowledge of Food and Beverage operations.- Hires, retains, motivates, evaluates and manages team members in the restaurants, ensuring team members receive adequate guidance and resources to accomplish objectives.- Reviews activities in all restaurants in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.- Establishes restaurant standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.- Monitor and evaluate all...
- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
The revenue accounting clerk is responsible for collecting, sorting, and accounting for the gaming documents generated by the Slot and Table Games departments on a daily basis. ESSENTIAL RESPONSIBILITIES - Conducts inventories to report cost of goods sold- Files, sorts, and matches Casino and Cage documentation- Maintains the manual document inventory, including unused, issued, and used documents- Assists in the Audit of the daily gaming and cashiering activities of the casino- Prepares and distributes various reports to management- Prepares currency transaction reports in a timely manner- Assists in maintaining patron tax files- Assists in performing card, dice, chip, and/or token Audits as necessary- Audits non-gaming revenues by reviewing, recording, and...
- Responsible for supervising and managing staff in the Revenue Audit Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Implements procedural policies for audits, make corrections or revisions as needed, and cooperate with...
Conducts daily revenue accounting audits including cash audits and other related reports.· Revenue auditor’s job responsibilities include verifying and recording revenue.· Conducts Title 31 audits.· Other duties as assigned. Regular attendance in conformance with the standards established by Argosy Alton from time to time is essential to the successful performance of this position. Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays.
General Accountabilities: - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Conducts...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity.- Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of...
- Review and reconcile soft count paperwork - - Review and reconcile hard count paperwork - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. - - Records mechanical meters on sample basis - - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies - - Responsible for obtaining the work from the various accounting boxes through out the casino. - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. Supervisory Responsibilities This job has no supervisory responsibilities.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations - Assigns guest rooms to be cleaned - inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications - Supervises all Room Attendants to assure protection of all hotel property for possible damage - Report all maintenance problems to assure protection of all hotel property for possible damage - Checks Room Attendants’ appearance, carts, equipment and cleaning supplies. Ensures store rooms are properly stocked with linens and supplies - Ensures Room Attendants’ work meets the requirements of hospitality operations - Ensures all departmental, property policies, procedures, and performance standards are maintained - Responsible for training...
- Insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations- Assigns guest rooms to be cleaned- Inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications- Supervises all Room Attendants to assure protection of all hotel property for possibledamage- Report all maintenance problems to assure protection of all hotel property forpossible damage- Checks Room Attendants’ appearance, carts, equipment and cleaning supplies. Ensures store rooms are properly stocked with linens and supplies- Ensures Room Attendants’ work meets the requirements of hospitality operations- Ensures all departmental, property policies, procedures, and performance standards are maintained- Responsible for training...
