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General Accountabilities:    - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.  - Investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Conducts...

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity.- Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of...

- Review and reconcile soft count paperwork -   - Review and reconcile hard count paperwork -   - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. -   - Records mechanical meters on sample basis -   - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies -   - Responsible for obtaining the work from the various accounting boxes through out the casino. -   - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions.   Supervisory Responsibilities                                              This job has no supervisory responsibilities.

To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.

- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.

- insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations - Assigns guest rooms to be cleaned - inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications - Supervises all Room Attendants to assure protection of all hotel property for possible damage - Report all maintenance problems to assure protection of all hotel property for possible damage - Checks Room Attendants’ appearance, carts, equipment and cleaning supplies.  Ensures store rooms are properly stocked with linens and supplies - Ensures Room Attendants’ work meets the requirements of hospitality operations - Ensures all departmental, property policies, procedures, and performance standards are maintained - Responsible for training...

- Insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations- Assigns guest rooms to be cleaned- Inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications- Supervises all Room Attendants to assure protection of all hotel property for possibledamage- Report all maintenance problems to assure protection of all hotel property forpossible damage- Checks Room Attendants’ appearance, carts, equipment and cleaning supplies. Ensures store rooms are properly stocked with linens and supplies- Ensures Room Attendants’ work meets the requirements of hospitality operations- Ensures all departmental, property policies, procedures, and performance standards are maintained- Responsible for training...

- Maintain accurate and up-to-date client files.- Prepare correspondence to customers, internal booking reports and file maintenance.- Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments & our hotel partnership company to ensure quality service is    always provided to the guests.- Develop/maintain knowledge of market trends, competition and customers.- Assist Sales Managers with follow-up on client files and daily traces including prospecting follow-up, contract due dates, deposit due dates and credit applications- Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists,...

Solicit new and existing accounts to meet/exceed revenue goals (hotel rooms, F&B) through telephone solicitation, outside sales calls, site inspections and written communication• Prepare correspondence for customers, internal booking reports and file maintenance• Responsible for planning, up selling and detailing the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, guest room needs, etc.• Participate in business review meetings, pre-convention meetings, training and other sales related meetings as required• Develop, implement, and monitor standards of service and coordinate activities amongst team members to ensure a high quality of service is maintained• Work with other departments within the hotel and casino to...

This is a rare opportunity to join a brand-new sales team from the ground up and shape the future of group and event sales in a state-of-the-art venue. You’ll play a key role in driving business for both Aurora and Joliet, representing an exciting mix of luxury hospitality, diverse dining, and world-class entertainment. In addition to selling 20,000 square feet of flexible event space, you’ll lead group sales efforts for our 220-room four-star hotel, attracting corporate meetings, conferences, weddings, and special events. As part of the opening team, you won’t just be selling a space—you’ll be selling an experience. If you thrive on building relationships, exceeding revenue goals, and being part of a high-energy launch, we want to hear from you. ESSENTIAL DUTIES AND...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintains, repairs and installs all locks as needed.- Orders or cuts replacement keys as needed.- Maintains radio system, including batteries.- Maintains hotel door lock system, including in-room safes.- Maintains employee badging system.- Provide administrative support.- Schedule and organize activities such as meetings, travel, conferences and department activities for all team members.- Establish, develop, maintain and update filing systems.  Retrieve information from files when needed. - Work independently and within a team on special nonrecurring and ongoing projects as assigned including special projects such as planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, and...

The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition-...

The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition-...

- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary,- Assist sick or injured patrons and employees.- Assist Games and Slots department in removing drop boxes.- Report unsafe or hazardous conditions.- Assist patrons and employees on directions and proper procedures.- Check identification to ensure guests are over the age of 21.- Perform fills, credits, exchanges and marker transfers procedures for departments as needed.- Drive company vehicles to transport individuals to specified locations or to patrol company property.- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.- Write accident/incident reports of...

- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...

- Delivers superior internal and external guest service following the ACES customer service model; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.- Patrol the hotel tower, porte cochere, and team member and guest parking lots on foot, bike, or in company vehicles.- Warn persons of rule infractions or violations, and apprehend or evict violators from premises. Report unsafe or hazardous conditions.- Assist patrons and employees on directions and proper procedures.- Drive company vehicles to transport individuals to specified locations or to patrol company property.- Write...

- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...

- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...