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- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department...
- Responsible for supervising staff and the overall daily management of the Player Services department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Esures customer service standards are followed by all team members and addresses...
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation...
Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
Your daily responsibilities include for a combination of three of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
- Responsible for supervising, managing and scheduling staff in the Player Services / Cage / Mutuels - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives for Players Services/Cage and Mutuel Departments. - Regulates and determines extensions of Credit according to established guidelines. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Conduct investigations into variances, violations of internal controls, and violation of reporting requirements. - Responsible for assisting in the budget process for the departments and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to...
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests.- Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of...
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and...
*Pending regulatory Approval* - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.
*Pending regulatory Approval* - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned
- Ability to deal Poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsors new dealers as needed in order to provide new hires with adequate on the job training.- Previous poker dealing experience and/or recognized equivalent training.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from...
- Welcomes guests to the Poker Room, provide information to the players about the rooms, games and limits and adds players information on to an electronic waiting list. Seats players into Poker game. - Buy and sell chips tp players at the poker podium. - Answers telephone inquiries and responds to guest questions accurately and politely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management, staff and guests. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. -...
- Responsible for the overall operation of Poker Tables on assigned shift and all aspects of day to day operations- Directs the Poker Dealers to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Casino Ops Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result- Management accountablility for all...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed - Provides daily rotations and break schedules as necessary. - Acts as communications center for...
- Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations - Provide and replenish beverage stock and supplies - Remove empty bottles and trash - Prepare necessary fruit for use as garnishes - Responsible for receiving, issuing and keeping necessary records of liquor supplies - Serve as backup for bartender when necessary - Promote outstanding guest service on a continual basis - Responsible for maintaining a regular and consistent attendance record - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation
The Product Manager will play a lead role defining, designing, and delivering best solutions that enable best in class Hotel, Food & Beverage, Retail and Entertainment customer experiences. The successful candidate will bring their proven experience establish and promote a vision for hospitality experience that deliver upon the strategic business objectives and loyalty brand strategy as defined by key stakeholders across property operations, casino operations and marketing. In this capacity, the Product Manager will work closely with key leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their extensive product management experience to define capabilities and drive the...
The IT Project Manager is a role that offer Remote flexibility, ideally in the Las Vegas, NV or Wyomissing, PA area(s). The primary responsibility is to manage IT projects including developing project plans, following Waterfall, Agile or Hybrid project methodologies, setting up project teams, and ensuring that projects are managed efficiently to budget and deadlines.- Manages both Waterfall and Agile projects from original concept through to final implementation. Interfaces with all areas affected by the project including end users and vendors.- Strong understanding of PMBOK standards.- Experienced in leading and coaching scrum teams using Agile methodology best practices.- Experience inleading multiple Agile teams to achieve higher levels of efficiency and maturity.-...
