- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Proof and traffic direct mail design and production between the agency, graphic designer and the mail house. - Proof and traffic other creative production and installation for in-house messaging.- Assist with graphic design and digital design as needed. - Assist with updating and managing content on website and social media initiatives. - Coordinate content development and updates for mobile application. - Coordinate content development and updates for all marketing products used on the gaming floor.- Responsible for ensuring all property collateral is installed and removed in a timely manner. - Maintains a direct mail library, photo library, advertising collateral library and updates accordingly. Assists the Marketing Department with all other duties as assigned
- Coordinates and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target retail and database customers while supporting compliance to departmental budget.- Coordinates internal supporting documents, pre/post reporting etc. related to each special event, promotion, or entertainment for all appropriate departments.- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department.- Assists the Advertising Administrator in updating the property Website and producing in-house collateral as needed- Coordinates with Advertising Administrator to properly fulfill all printed material requirements for promotions, special events, entertainment, and VIP parties.
Essential Duties And Responsibilities: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Other duties as assigned.
SUMMARY This position will be responsible for preparing, mixing and serving food and beverage products. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service. - Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages. - Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles. - Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as lemons, limes, olives, celery and cherries. - Prepare and serve food to bar guests. - Follow appropriate food and beverage handling procedures to ensure safe, quality products. - Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures. - Complete all assigned opening and closing side work. - Complete sales to customers including appropriate use of cash register, Micros or other software or hardware, making change, processing Credit transactions or comps, making deposits, and accounting for money in registers before and after shifts. - Check out with supervisor or manager before leaving shift. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas including but not limited to wiping down bar areas, trading out or emptying ashtrays, removing trash, wiping down bottles or glasses, cleaning mirrors, stainless components, refrigerators, shelves, ice bins and garnish containers. - Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors in the bar area. - Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products including ensuring that supplies are stocked for the next shift. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed. - Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris, clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Manages the procurement and deliveries of materials, supplies, and equipment for one casino within the brand- Responsible for monitoring and supporting the Property’s diversity spend initiatives- Responsible for procurement and expediting of all material supplies, equipment, and services across state and at properties- Monitors results of department/function through inspection, evaluation, and analysismakes changes if necessary to achieve end result- Ensures all vendors comply with licensing requirements for appropriate regulatory bodies- Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract, and negotiations with vendors, while maintaining compliance with state regulations and internal controls- Recommends substitutions for appropriate considerations/requests and analyzes quotes from vendors for unusual items- Negotiates with vendors for good and services; negotiates the best possible price and service guarantee- Develops new supply source where vendors are inadequate- Audits blanket purchase orders and releases against blanket requisitions- Purchases items and services on an advanced level- identifies and implements economic savings and synergies across properties as appropriate- Responsible for staff development and training programs- Responsible for rewards and recognition program to maximize employee engagement- Evaluates team members within department and delivers constructive feedback to employees regarding performance- Determines recommendation for staffing - Responsible for employee performance (disciplining, coaching, counseling)- Responsible for the overall achievement of departmental customer service goals
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Pressure washes outside of casino, decks, entrances to the casino, and other areas as needed and/or as directed. - Cleans grounds and removes litter. - Removes all trash from parking lot as needed. - Spread salt on public passageways to prevent ice buildup. - Water’s lawn and shrubs; trims plants as needed. - Cleans out drainage, ditches, and culverts. - Maintains cleanliness of outside smoking area. - Maintains parking lots and adjacent areas in a sanitary manner. - Makes minor repairs on equipment such as lawn mower, spreader, and snow removal equipment. - Maintains strict confidentiality in all company matters.
Position ensures the proper identification of horses prior to entering track for official morning workouts. - Individual will be positioned at the main entrance to racetrack for morning workouts. - Individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts. - Individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact with horsemen on a ragular basis. Position may require manual operation of clocking systems. - Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
- Must assist with all the morning work in the Racing Secretaries' Office. This work includes; rider changes, producing the next day's program, getting entries filled and getting the overnight completed for the following race day.- Must act, at times, as Placing Judge. These duties include gathering all scratch information and changes and coordinating that data into the information system which produces the official track program and proof read all data entry.- During the race help keep patrons informed of the top four horses by posting numbers on the tote board and TV screens throughout the race until the horses are near the wire at which time the boards are cleared. As the horses cross the finish line the judges mark the order in which they have viewed. Verify the order of finish with the aid of the photo finish cameras and order photo to be printed for TV display if needed.- Must act, at times, as Paddock Judge. These duties include observing the horses in the paddock prior to the running of a race, and records equipment used on the horses for racing, also ensures that a responsible trainer or groom is in the paddock to saddle the horse and prepare it for the race. The Paddock Judge is also involved in seeing that a published workout is in the program or announced if not available by press time.- Must act, at times, as Identifier. These duties include being responsible for foal papers, coggins test results and tattoos to be sure the correct horse is running in any given race. The identifier goes to the paddock at race time and checks each horse's tattoo.- Must act, at times, as Patrol Judge. These duties include gathering, soliciting and processing a sufficient number of horses from horsemen to card the required amount of races. Assisting the Stewarts by viewing the races from a designated stand and submits to them the information regarding any infractions noticed in that area.- Must act, at times, as Clerk of Scales. These duties include processing the jockey's riding assignments, verifying the weight assigned is carried by the rider by weighing them on the scale and relay information regarding any changes to the Stewarts and public via the track Announcer.- When no rider is named for a horse or when a rider chooses to ride a horse other than the one he is named on, the Clerk seeks to get a replacement rider from the trainer or name one if the trainer cannot be reached. Verify that each rider scheduled to ride is in the jockey's quarters at the required times.- Must act, at times, as Claims Clerk. These duties include delivering claim envelopes to the Steward Stand prior to the race to ensure the person trying to make the claim is in good standing with the Licensing and Bookkeeping Offices. Once the claim is approved by the Stewards, the Clerk returns to the racing office with claim and follows up on what needs to be done, particularly if more than one person is trying to get the same horse.
- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses . - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all Corporate and local policies, procedures, and operating guidelines.
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Ensure all products received meet correct specifications and standards- Process all requisitions in a timely manner- Organize stock per floor plan- Promptly process and rotate all products received- Receive, replenish, stock, issue, and maintain all product in the pump room- Follow established guidelines for proper product handling- Participate in inventories as assigned- Maintain sanitation standards on the dock and in the pump room and related areas- Other job related duties as assigned
- Maintains requisition files to ensure receipts are accurately recorded.- Verifies vendor invoices for accuracy. Notes and reconciles all discrepancies.- Records damaged products and notifies the proper department of the corrective action required.- Coordinates deliveries and stocking of receipts with Manager. Labels all receipts for delivery and ensures signed delivery copies are returned to warehouse.- Inspects good and informs Manager of any problems.- Processes all incoming and outgoing United Parcel Service, USPS, and Fed Ex items.- Checking in, stocking and delivering Food & Beverage goods.- Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver's license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Receives and stores all items delivered to the Hollywood Casino. - Ensures that the item being delivered is specified for the Hollywood Casino. - Accepts delivery of authorized items. This requires a purchase order or receiving document indicating that the item is an authorized purchase. - inspects all goods received for damage and quality prior to acceptance. All damaged items must be noted at the time of delivery. - Checks specifications on the purchase order or receiving document to ensure items received are items that have been ordered. - Follows proper signing procedures when receiving items. - Responsible for the cleanliness of the Warehouse and storage areas. - Operates a fork lift in a safe manner. - Other duties as assigned.
This position is responsible for administering processes related to drug screening and Workers Compensation claims, while assisting the Track Doctor and EMT in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Process and track all racing department workers compensation claims.- Communicate as necessary with departments regarding workers' compensation claims- Service as medical director in communications with HISA.- Maintain file on all jockey injuries- Ensure all jockeys have been released by physician & cleared to ride .- Maintain card file on jockey exams- Assist doctor and EMT when necessary- Coordinate schedule of track doctors- Inventories stock and orders racing related supplies.- Reports all recordable accidents to insurance carriers- Provide professional representation at internal and external meetings and events.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensure interactions with internal and external guests follow the guidelines of the customer service program.- Adhere to all Corporate and local policies, procedures, and operating guidelines.
- Responsible for routine and preventative maintenance tasks, in addition to minor repairs to hotel and pool areas, RV park, golf course, back of house, and other non-gaming areas. This includes but is not limited to basic plumbing, flooring, upholstery, carpentry, painting, etc. Reports potential issues and/or concerns to Manager as needed. - Responds to guest repair requests as dispatched and accurately maintains parts/equipment inventory. Reports and escalates potential issues and/or concerns to Manager as needed. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Assists with ordering parts for maintenance projects as needed.- Completes checklists of physical condition of hotel and RV park sites prior to and after guest occupancy. Reports all maintenance issues and concerns that may be identified while performing daily duties to manager on duty as needed.- Ensures resort operations areas are presentable and guest ready at all times. Assists resort operations departments with debris pick up as needed.- Assists Facilities department with back of house and non-gaming maintenance tasks as needed. This includes but not limited to basic plumbing, flooring, upholstery, carpentry, painting, etc. Reports potential issues and/or concerns to Manager as needed. - Assists with all resort operations maintenance and construction projects and suggests best practice for using in-house resources or outside vendors as needed. - Responsible for maintaining shop area, spare parts area, storage area, inventory materials, equipment and associated parts related to the department.- Follows all company, safety, and security procedures. Reports any maintenance problems, safety hazards, accidents, or injuries to Manager. - Assists EVS, Facilities, Golf Operations, Housekeeping, and Hotel department as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and Beverage Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
