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- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary.- Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Promotes outstanding guest relations.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Maintains strict confidentiality in all company matters.- Any and all duties as assigned by your Manager or a member of management.
- Assists guest with luggage during check-in and check-out. - Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. - Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. - Completes required paperwork as designated by department. - Delivers luggage to designated room after registration process is complete. - Picks up guests' luggage upon departure and transports to designated vehicle or storage. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Stores guests luggage in organized manner. - Assists guest with room changes and maintains room key security. - Makes deliveries to room, e.g., flowers, packages, special deliveries, etc. - Keeps Bell Station and hotel lobby area clean. - Arranges transportation for guests to and from airport or appropriate destination as requested. - Provides complete orientation of property and guest rooms. - Follows safety and security standards and reports anything suspicious. - Adheres to uniform standards.
- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. - Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. - Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. - Create and maintain records, reports and other documentation as required to meet company and business expectations. - Maintain the viability and integrity of all restaurant operations.
- Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary on designated shift.- Assists in monitoring inventory of all Beverage product.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists manager with administrative duties, as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift.- Assists in establishing product menu and records product inventories.- Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary, on designated shift.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists Manager with administrative duties, as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout the shift.- Clean and stocks the Employee Dining Room/Backstage Café- Responsible for keg change and removal and proper storage.- Cleaning and organization of service wells, beer cooler and storage areas.- Must have open availability including all three shifts, weekends, and holidays.- Comply with state, company, and department policies and regulations.- Will work special events, as needed.- Other duties, as needed.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drink with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit, as required.- Maintain a clean and stocked workstation. - Comply with state, company, and department policies and regulations.- Must have open availability including all three shifts, weekends, and holidays.- Other duties, as needed.
- Attend new employee hooray for Hollywood and departmental orientation prior to beginning- work in the department - Report to scheduled shift in proper costume - Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees - Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service- Acquire the ability to answer questions. if you don’t know the answer, find someone who does. if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation. if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor - Order beverages using the established call sequence - Promote Hollywood Casino food and beverage outlets and entertainment facilities - Adhere to local laws regarding legal age of service- Attend alcohol awareness seminars and adhere to all rules and regulations administered through ABC - Complete assigned side work; wipe down all counters and clean service tray. Keep side station and surrounding work area clean and organized
General Accountabilities: - Prepares and/or serves beverages following standard practices and recipes while providing guests with exceptional customer service. - Sets up designated area of thefloor with ashtrays and cup holders if section requires such and continuously combs the floor for empty cups and miscellaneous trash. - Circulates the floor giving equal attention to Table Games and Slots or assigned section. - Keeps informed of continually changing promotional beverages, events, and services. - Reports to scheduled shift in proper uniform. - Pays bartender the correct amount for drinks if such service is required in the assigned section or outlet. - Restocks andmaintains all portable bars with soda, juice, coffee, and condiments. - Coordinates with bar staff to ensure the availability of beverages. - Monitors guest consumption of alcohol, intervening as needed according to established practices.
- Attend new employee hooray for Hollywood and departmental orientation prior to beginning- work in the department - Report to scheduled shift in proper costume - Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees - Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service- Acquire the ability to answer questions. if you don’t know the answer, find someone who does. if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation. if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor - Order beverages using the established call sequence - Promote Hollywood Casino food and beverage outlets and entertainment facilities - Adhere to local laws regarding legal age of service- Attend alcohol awareness seminars and adhere to all rules and regulations administered through ABC - Complete assigned side work; wipe down all counters and clean service tray. Keep side station and surrounding work area clean and organized
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and stocked workstation
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays throughout assigned section and maintain assigned section by collecting used glassware, ashtrays, and trash- Observe and enforce Health Department regulations regarding handling, storage, and cleanliness - Adhere to alcohol safety standards and liquor laws- Delivers superior internal and external guest service
