Job Listings

The Bellperson assists guests in transporting luggage to and from guest rooms, coordinates guests' needs, requests and inquiries.   Essential Functions  - Greet guests and escort them to their rooms when needed- Handles luggage for guests upon arrival or departure- Transports luggage between lobby and guest rooms- Receive and mark baggage by completing and attaching claim checks- Assist physically challenged guests with special needs- Maintain presentable entrances- Assist the Front Desk in delivering quick and efficient service to hotel guests- Maintain constant communication with transportation, front desk, and messaging/PBX team members- Assist guest with general questions about the rooms or other points of interests- Comply with all health and safety...

- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).   - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. - Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.   - Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service.   - Ensure food servers, bus persons and other...

- Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.-  Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events...

- Responsible for supervising staff and the overall daily management of the Beverage department on a designated shift.- Assists in establishing product menu and records product inventories.- Assists in maintaining Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary, on designated shift.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to...

- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all...

- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drink with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit, as...

General Accountabilities:  - Prepares and/or serves beverages following standard practices and recipes while providing guests with exceptional customer service. - Sets up designated area of thefloor with ashtrays and cup holders if section requires such and continuously combs the floor for empty cups and miscellaneous trash. - Circulates the floor giving equal attention to Table Games and Slots or assigned section. - Keeps informed of continually changing promotional beverages, events, and services. - Reports to scheduled shift in proper uniform. - Pays bartender the correct amount for drinks if such service is required in the assigned section or outlet. - Restocks andmaintains all portable bars with soda, juice, coffee, and condiments. - Coordinates with bar staff to...

- Attend new employee hooray for Hollywood and departmental orientation prior to beginning- work in the department - Report to scheduled shift in proper costume - Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees - Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service- Acquire the ability to answer questions.  if you don’t know the answer, find someone who does.  if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation.  if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor - Order beverages using the established call sequence -...

- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...

- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...

- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.

- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.

- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...

 - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains...

- Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays throughout assigned section and maintain assigned section by collecting used glassware, ashtrays, and trash- Observe and enforce Health Department regulations regarding handling, storage, and cleanliness - Adhere to alcohol safety standards and liquor laws- Delivers superior internal and external guest service

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Takes drink orders, communicates with bartender, assists...

- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...