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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing...
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SUMMARYThe Server is responsible for providing attentive and accurate food and beverage service by taking guest orders, submitting them to the kitchen, and delivering the correct dishes and beverages in a timely and professional manner. This role plays a key part in creating a positive dining experience while maintaining company service standards and safety policies.- Deliver internal and external guest service in accordance with company service standards- Take accurate food and beverage orders and enter them into the POS system- Communicate menu items, ingredients, and preparation methods clearly to guests as needed- Serve food and beverages promptly and ensure order accuracy- Perform all duties in a polite, professional, and responsible manner-...
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SUMMARYThe Server is responsible for providing attentive and accurate food and beverage service by taking guest orders, submitting them to the kitchen, and delivering the correct dishes and beverages in a timely and professional manner. This role plays a key part in creating a positive dining experience while maintaining company service standards and safety policies.- Deliver internal and external guest service in accordance with company service standards- Take accurate food and beverage orders and enter them into the POS system- Communicate menu items, ingredients, and preparation methods clearly to guests as needed- Serve food and beverages promptly and ensure order accuracy- Perform all duties in a polite, professional, and responsible manner-...
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- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
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Key Objectives:- To serve guests and increase profitability.- Provide a safe environment for guests and Team Members. Essential Responsibilities:- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner.- Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area.- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion.- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables, as needed. - Making...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and...
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- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant - Keeps designated working area clean and organized,...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Creates guest loyalty by engaging in service of guests when on property. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
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- Responsibilities:- Supervise staff and manage daily operations during assigned shifts in the Slots department.- Support, administer, and manage operational goals, monitoring performance and profit objectives.- Coordinate scheduling with the manager, addressing any concerns to ensure guest satisfaction.- Assist in the budget process by providing recommendations and supporting compliance with departmental budget initiatives; report budget concerns to the manager.- Promote and demonstrate superior customer service in line with department and company standards and programs; ensure team members adhere to customer service standards and address issues as they arise.- Authorize and verify jackpot payments, when applicable, following established procedures.- Collaborate with the...
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A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
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- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions.- Shifts scheduled as Team Supervisor.- Other duties may be assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to...
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- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Effectively responds to manager’s requests in all areas of customer...
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- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall...
