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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
- Verifying jackpots and filling out paperwork - Responsible for customer relations. - Performing minor repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies
- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Resets machines and repairs minor malfunctions. - Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs. - Handles jackpot requests. - Provides customer service to slot players (e.g., handles complaints and answers questions). - Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players. - Cleans area around machines when time allows. - Performs all other related and compatible...
- Encourages and gets results from peers/players to have fun.- Proactively encourages players to have fun and enhances players’ experience.- Responsible for recognizing and explaining simple TicketOut/Ticket in jams.- Proactively celebrates and encourages Publicity releases for appropriate jackpots.- Actively looks for players who have questions and/or issues with games.- Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee, and then 6) Non-Card utilization.- Ensures that the player receives all around great service.- Actively patrols sections/floor looking for interaction opportunities.- Works the floor with a sense of urgency, answering...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. -...
- Actively patrols assigned sections looking for opportunities to be of service to our guests. - Sincerely greets and welcomes all guests on the slot floor. - Celebrates any win by the guests. - Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts. - Maintains a good relationship with the Cage employees to help execute slot transactions. - Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology. - Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.). - Must keep, maintain the integrity of, and balance cash wallets at the...
- Oversees the installation, testing, and maintenance of components, sub-systems, and systems required for efficient and continuous conduction of business operations. - Responsible for inspecting and testing assigned equipment, noting all defective parts, performing required adjustments and repairs to electronic and electro-mechanical equipment, and performing preventative maintenance. - Responsible for preparing reports as required by the Company and the Louisiana State Police.
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately. Ensures regulatory compliance in all transactions on the Slot Floor. Monitors Slot Floor constantly. interacts with Guests to address complaints, resolve problems and to promote goodwill. Performs minor maintenance on Slot machines. Performs Jackpot payouts properly according to department standards. Safeguards the assets of the company. Performs miscellaneous tasks as required or requested. Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.
- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. - Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift. - Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out). - Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.- Verifies and countersigns hand-paid jackpots. - Keeps slot areas clean, secure, and well maintained. - Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light...
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. -...
- Repair, maintain and monitor all electronic gaming devices and equipment- Execute slot projects- Provide amazing guest service- Maintain a positive and outgoing attitude at all times- Provide amazing guest service- Move, convert, clean and maintain machines on casino floor- Troubleshoot and repair machines on casino floor- Responsible for repair of Slot peripheral systems- Provide hands-on training to other slot personnel on all gaming devices and related tracking systems- Repair and rebuild all mechanical and electronic slot game components- Advise and assist Slot Tech Trainees- Maintain current knowledge of casino related equipment, support equipment, new games, systems and modifications to existing equipment- Required to assist Slot Operations in their daily...
General Accountabilities: - Responsible for installing, testing, and maintaining components, sub-systems, and systems required for efficient and continuous conduction of business operations.- Responsible for inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction. - Performs required adjustments and repairs to electronic and electro-mechanical equipment as assigned. - Maintains maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the Slot Shop. - Observes all safety regulations in the performance of assigned duties and reports any safety hazards to assigned supervisor.
- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the...
- Promoting a fun and exciting environment with a positive and upbeat attitude - Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same - ...
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and...
