- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Determines guest needs and suggests products to enhance service and meet sales goals.- Assists guests in their menu selections and packages guest orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Responsible for completing all day-to-day activities in work areas to maintain service, product quality, and cashiering responsibilities in a sanitary, safe, and effective manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Responsible for Assisting the Executive Chef in creating menus for restaurant outlets, banquets, and special events. - Recruit, train and upgrade staff maintaining proper staffing guidelines, within budgeted parameters while scheduling to meet the demands of business. - Control portion size; minimize waste and present menu items according to specifications. - Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and state and local regulations. - Prepare weekly schedules and control labor. - Educate, train, and manage cooks to follow company policies and standards. - Maintain positive guest relations. - Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food. - Perform all culinary job functions within immediate area when necessary. - Attend weekly chef's meetings and monthly kitchen staff meetings to keep staff updated and informed on current activities, projects and special events of Hollywood Slots. - Assist Executive Chef and Executive Steward in overseeing stewarding department cleanliness, organization and sanitation. - Keep current with food industry trends as well as new products available on the market. - Conduct daily walk through of kitchen areas, food storeroom, dry good storage and refrigerated storage to ensure proper rotation, storage and utilization of products. - Assist in establishing team and individual performance consistency by adhering to company policies and procedures. Demonstrate abilities to meet performance expectations with Communications,- Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and- Responsible Gaming/Business Ethics.- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. - Supervisory responsibility over all Culinary Operations. - Has direct supervision over 45 employees & indirect supervision over 75 employees- Other duties may be assigned
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Facilitate retail sales, including customer assistance and follow-up. - Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Complete daily Audits and associated checklists for the following Audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots- Maintain slot accounting system- Track and report variances related to the areas in which the Audit was performed- Track numerically controlled forms as directed- Complete Audit Finding Reports on all deviations from procedures and/or iC’s found in daily Audits- Maintain Credit card terminal reports and statements - Report and maintain daily revenues from all outlets - Complete Complimentary Allocation - Process advance payments for Banquet events - Maintain Micros reports - Maintain all inventory accounts - Prepare and submit monthly journal entries - Assist in maintaining compliance with the internal Control System - Perform other projects and duties, as assigned- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Perform any reasonable request made by your supervisor or any management personnel
- Responsible for reviewing invoices for accuracy and allocating to the correct account and department for approval.- Serving as department financial liaison with vendors regards payment status and invoice - Responsibilities also include generating checks according to schedule and mailing out the payments.- Participates in daily and monthly reporting to ensure compliance with regulatory requirements and assists in developing and monitoring controls and procedures to ensure such compliance.- Ensures timely, accurate and complete processing of daily audits and entries, as well as month-end tasks, entries, and reconciliations.- Participates in the design, development, and implementation of systems pertaining to revenue audit and other areas of the property. - Performs special projects/audits to provide high level of expertise on matters of complex or sensitive nature. This includes but is not limited to slot configuration changes, and soft count variances. - Assists internal, external, and/or regulatory auditors in the preparation of their examinations.- Monthly Inventory Oversight- Fills in when needed to perform all tasks within revenue audit, including (but not limited to) each audit, daily banking requirements, performing wire transfers, assisting with inventory counts, and preparing W-2G and 1099 information. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the Revenue Audit department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Fulfills the duties of a revenue auditor. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. - Execute procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance sheet accounts, and produce various revenue reports and statistical analysis. - Complete financial spreadsheets and updates information on a regular basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for the accurate and timely completion of an assigned revenue audit. Forwards completed information for subsequent review and entry and assists in the completion of other audit- Verify, allocate, and post details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room, slot floor, food & beverage, programs, valet parking, lottery and retail- Reconcile and balance tapes and records to daily cash counts and summarize details in computer files- Compile reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation- Establish and maintain files of appropriate reports, records or other information relevant to the department- Prepare and distribute audit exception notices for irregularities and errors discovered during the audit on a timely basis- Complete and forward daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis
JOB SUMMARY: The Revenue Audit Clerk plays a vital role in ensuring the accuracy and integrity of financial transactions on the property. Responsibilities include verifying, allocating, and posting daily transactions from various revenue and operational areas, reconciling cash counts, and compiling reports to provide valuable statistical insights. The Revenue Audit Clerk establishes and maintains essential records, promptly addresses irregularities, and prepares audit exception notices, contributing to financial transparency and compliance. This role ensures the smooth and accurate flow of financial data and contributes to the overall success of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Verify, allocate, and post details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room, slot food, food and beverage, programs, valet parking, lottery, and retail.- Reconcile and balance tapes and records to daily cash counts and summarize details in computer files.- Compile reports to show statistics, such as cash receipts, machine payouts, expenditures, and other items pertinent to operations.- Establish and maintain files of appropriate reports, records, or other information relevant to the department.- Prepare and distribute audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Complete and forward daily revenue reports for all audited areas and errors discovered during the audit on a timely basis.OTHER DUTIES AND RESPONSIBILITIES:- Perform other duties as assigned by the Revenue Audit Assistant Manager or Finance Manager.SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities in this position.
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Responsible for supervising and managing staff in the Revenue Audit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Monitors revenue activities on the property via the exception process to ensure that all required documentation is completed in compliance with all applicable laws. - Develops and implements procedural policies for Audits; makes corrections or revisions as needed and cooperates with internal and external Auditors.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Provides professional representation at internal and external meetings and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the Revenue Audit department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Fulfills the duties of a revenue auditor on occasion. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. - Execute procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance sheet accounts, and produce various revenue reports and statistical analysis. - Complete financial spreadsheets and updates information on a regular basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, hotel, spa, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
- Deliver excellent internal and external guest service - Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. - Perform daily Audit of cage, slots, table games, electronic games, soft count and non-gaming revenue areas. - investigate and report discrepancies determined through Audit process to controller. - Prepare information and reports for the Casino Controller in a manner to ensure compliance with Gaming Commission Rules and Company policies and procedures. - Maintain accurate records and files pertaining to daily Audits of areas of responsibility. - Anticipate ongoing changes, problems, and opportunities in order to maintain effective systems and procedures.
- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor, food & beverage, programs, valet parking, lottery and retail.- Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files.- Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation.- Establishing and maintaining files of appropriate reports, records or other information relevant to the department.- Preparing and distributing audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Completing and forwarding daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis.- Answering routine questions from co-workers.- Interacting with others when necessary to achieve desired outcomes.- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.- Adhering to all Corporate and local policies, procedures, and operating guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
