- Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures- Resolves service issues according to the service recovery toolbox- Recognizes Diamond and Platinum players and ensures they receive the appropriate service- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Promote daily, weekly, and monthly marketing events.- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts.- Cashier responsibilities. - Food preparation.- This position will also greet and welcome guests, assign seating, and escort guests to their table.- Other duties may be assigned.SUPERVISORY RESPONSIBILITIES:There are no supervisory responsibilities for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
- Aware of and able to assist in meeting established financial goals. - Supervises all Cafe employees in accordance with Margaritaville policies and procedures. - Assists in maintaining payroll controls and scheduling of employees in conjunction with business volume and established guidelines. - implements training programs for new employees and existing employees. Attends required Quality & Training classes from HR or Training Department. - Anticipates our guests’ needs as well as our internal guests. - Keeps accurate daily shift reports and communicates to Manager/Director as required. - Responsible for understanding forecasted daily cover counts and budgeted payroll. - Attends all meeting as scheduled by the Director of Food and Beverage. - Conducts daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees. - Provides harmonious working environment while being sensitive to the needs of the employees and the guests. - interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery. - Completes related job duties assigned by the Director. - Ensures that outlet is maintained and clean during all periods of operation.
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for providing guidance and daily supervision to staff in the Revenue Audit department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Fulfills the duties of a revenue auditor. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. - Execute procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance sheet accounts, and produce various revenue reports and statistical analysis. - Complete financial spreadsheets and updates information on a regular basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for the accurate and timely completion of an assigned revenue audit. Forwards completed information for subsequent review and entry and assists in the completion of other audit- Verify, allocate, and post details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room, slot floor, food & beverage, programs, valet parking, lottery and retail- Reconcile and balance tapes and records to daily cash counts and summarize details in computer files- Compile reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation- Establish and maintain files of appropriate reports, records or other information relevant to the department- Prepare and distribute audit exception notices for irregularities and errors discovered during the audit on a timely basis- Complete and forward daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis
- Responsible for supervising and managing staff in the Revenue Audit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Monitors revenue activities on the property via the exception process to ensure that all required documentation is completed in compliance with all applicable laws. - Develops and implements procedural policies for Audits; makes corrections or revisions as needed and cooperates with internal and external Auditors.- Completes journal entries, reconciles balance sheet accounts, and produces various revenue reports and statistical analyses.- Creates financial spreadsheets and updates information on a regular basis.- Provides professional representation at internal and external meetings and events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, hotel, spa, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots.- Maintain slot accounting system.- Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements- Report and maintain daily revenues from all outlets- Complete Complimentary Allocation- Process advance payments for Banquet events- Maintain Micros reports- Maintain all inventory accounts- Prepare and submit monthly journal entries- Assist in maintaining compliance with the Internal Control System- Perform other projects and duties, as assigned.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Perform any reasonable request made by your supervisor or any management personnel.
- Deliver excellent internal and external guest service - Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. - Perform daily Audit of cage, slots, table games, electronic games, soft count and non-gaming revenue areas. - investigate and report discrepancies determined through Audit process to controller. - Prepare information and reports for the Casino Controller in a manner to ensure compliance with Gaming Commission Rules and Company policies and procedures. - Maintain accurate records and files pertaining to daily Audits of areas of responsibility. - Anticipate ongoing changes, problems, and opportunities in order to maintain effective systems and procedures.
- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor, food & beverage, programs, valet parking, lottery and retail.- Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files.- Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation.- Establishing and maintaining files of appropriate reports, records or other information relevant to the department.- Preparing and distributing audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Completing and forwarding daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis.- Answering routine questions from co-workers.- Interacting with others when necessary to achieve desired outcomes.- Ensuring interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.- Adhering to all Corporate and local policies, procedures, and operating guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
General Accountabilities: - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Conducts Title 31 Audits.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- Investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Completes Audits as assigned. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Prepares journal entries to record daily revenue and/or cashier activity. - Prepares and accumulates information used to prepare the Daily Operating Report. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
JOB SUMMARY: The Revenue Audit Clerk plays a vital role in ensuring the accuracy and integrity of financial transactions on the property. Responsibilities include verifying, allocating, and posting daily transactions from various revenue and operational areas, reconciling cash counts, and compiling reports to provide valuable statistical insights. The Revenue Audit Clerk establishes and maintains essential records, promptly addresses irregularities, and prepares audit exception notices, contributing to financial transparency and compliance. This role ensures the smooth and accurate flow of financial data and contributes to the overall success of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Verify, allocate, and post details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room, slot food, food and beverage, programs, valet parking, lottery, and retail.- Reconcile and balance tapes and records to daily cash counts and summarize details in computer files.- Compile reports to show statistics, such as cash receipts, machine payouts, expenditures, and other items pertinent to operations.- Establish and maintain files of appropriate reports, records, or other information relevant to the department.- Prepare and distribute audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Complete and forward daily revenue reports for all audited areas and errors discovered during the audit on a timely basis.OTHER DUTIES AND RESPONSIBILITIES:- Perform other duties as assigned by the Revenue Audit Assistant Manager or Finance Manager.SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities in this position.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.