- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Daily maintenance of wallpaper, paint and furniture. Touch-up hotel, casino, back of house, restaurants and throughout facility.- Repainting of curbs, traffic stripes and directional signs throughout facility.- Maintain all finishes throughout hotel, casino, back of house and restaurants.- Repair and repaint exterior structure and doors.- Assist in all special projects.- Ability to use airless spraying equipment- Ability to mix and match colors- Handling and disposal of all hazardous waste associated with shop.- Take a leadership role in reporting and correcting unsafe work practices or unsafe facility conditions.- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.- Perform other duties as assigned. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - It is responsible for providing optimum patient care in accordance with the EMS act of 1985 and all regional guidelines/protocols. - Maintains personal knowledge and skills to deliver optimum patient care as an EMT role model for other emergency service personnel. - Supervises the performance of EMT trainees and other observers. - Safely operates vehicles of EMS in accordance with the current motor vehicle code of the State of New Mexico. - Always stocks and maintains vehicles and their contents in a state of readiness. Maintains documentation of the same. - Works in hazardous environments to ensure safety and stabilization of the patient. - Works with local ALS, fire, and law enforcement agencies as a team for a coordinated effort on the patient's behalf. - Document all patient care, assessments, and all service reports in a timely fashion. Documentation shall be legible and accurate. - Maintains crew vehicles, radios, equipment, supplies and quarters in a state of readiness - To always act in a professional manner and shall be able to handle conflict situations with professional judgment. - Ensure full compliance with all HIPAA requirements and regulations. - Follow all cleaning, sanitation, and PPE position specific guidelines. SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow. - Provides coaching and counseling to team members.
- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment- Clean and/or decontaminates the ambulances as needed.- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West Virginia Advanced Life Support & Basic Life Support Protocols. - Performs appropriate assessments, interventions and treatment for trauma and medical patients in accordance with current West Virginia Advanced Life Support Scope of Practice.- Operates telephone and radio communications equipment effectively to transmit patient information to the appropriate care facility and/or with Security Control.- Provides verbal reports of patient interactions and conditions to incoming EMS units, receiving facilities, doctors and nurses involved in the patients’ care- Provides written documentation of patient care assessments, conditions, interventions and outcome on West Virginia run report prior to leaving the hospital. - Provides written documentation of exposures to blood or body fluids immediately in accordance with the Security/EMS department Exposure Control policy.- Assists EMS Department Staff when requested within the EMT-P scope of practice.- Works with other licensed EMS agencies as needed for our operation or in a Mass Casualty Incident situation.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs- Participates in meetings and training as required.- Maintains complete patient confidentiality and company information at all times- Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Maintains strict confidentiality in all company matters.
We are looking for an enthusiastic baker who has the desire to develop their skills. Our bakery supports several on-site restaurants, a coffee shop and a busy banquets department. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction in Bakery.- Produces pastry/Bakery items for F&B outlets. Follows all prep lists and ensure kitchen is stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in Bakery. Executive Pastry Chef with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for the timer system and placing horses in correct order with the international sound system - Work with stewards to place horses - Comply with all requirements and requests of the New Mexico Racing Commission - Assist as requested in other projects or needs for operations at Zia Park SUPERVISORY RESPONSIBILITIES - This job will not have supervisory responsibilities. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. - Must have minimum three year’s experience in similar type position or equivalent combination of education and experience which would provide necessary knowledge, skills and abilities - Must meet licensing requirements of New Mexico Racing Commission - Must adhere to all local, state and federal standards, including OSHA requirements - High school diploma or equivalent - Excellent communication skills - Able to perform duties in all weather conditions LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Ability to speak and understand Spanish is an asset. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
- DAY ONE BENEFITS- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Member
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- DAY ONE BENEFITS.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the MyChoice card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Responsible for supervising staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepare and stock all the daily sports sheets. - Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Maintains strict confidentiality in all departmental and company matters.- If trained, can assist in the Drop/Count when a team member is needed due to staffing.- Other job-related duties as requested.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. .- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to guests as needed.- Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests, as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Understanding of wagering rules, including betting lines and odds, and procedures to guests.- Assists with the management of processes for all pari-mutuel wages in the tote system. - Assists with the management of writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Monitors Sports tickets in an accurate and timely manner.- Monitors player tracking cards.- Verifies tickets and payoffs.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Prepares/reviews currency transactions reports in absence of Manager on assigned shift.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets.- Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.- Verifies vault accountability at end of shift on assigned shift.- Verifies credit line availability in absence of Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizes checks.- Prepares customer deposit and safekeeping log.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is requesting- Conforms to all rules and regulations of CTR / SARC Compliance.- Reconciles and replenishes Ticket Redemption Units.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of the vault are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Verifies count from Count Team drop.- Verifies that coin shipments and currency bank deposits are prepared accurately and timely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.- Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
- Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU’s and Coin Max. - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. Develops and maintains a good relationship with loyal players in order to maximize opportunity for personalized experience and return visits. - May function as a Main Bank Cashier as necessary. However, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.- Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. - Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. - Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. - Participate and assist in any needed capacity with all casino and property-wide events.
