- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Receives and stores all items delivered to the Hollywood Casino. - Ensures that the item being delivered is specified for the Hollywood Casino. - Accepts delivery of authorized items. This requires a purchase order or receiving document indicating that the item is an authorized purchase. - inspects all goods received for damage and quality prior to acceptance. All damaged items must be noted at the time of delivery. - Checks specifications on the purchase order or receiving document to ensure items received are items that have been ordered. - Follows proper signing procedures when receiving items. - Responsible for the cleanliness of the Warehouse and storage areas. - Operates a fork lift in a safe manner. - Other duties as assigned.
This position is responsible for administering processes related to drug screening and Workers Compensation claims, while assisting the Track Doctor and EMT in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Process and track all racing department workers compensation claims.- Communicate as necessary with departments regarding workers' compensation claims- Service as medical director in communications with HISA.- Maintain file on all jockey injuries- Ensure all jockeys have been released by physician & cleared to ride .- Maintain card file on jockey exams- Assist doctor and EMT when necessary- Coordinate schedule of track doctors- Inventories stock and orders racing related supplies.- Reports all recordable accidents to insurance carriers- Provide professional representation at internal and external meetings and events.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensure interactions with internal and external guests follow the guidelines of the customer service program.- Adhere to all Corporate and local policies, procedures, and operating guidelines.
- Responsible for routine and preventative maintenance tasks, in addition to minor repairs to hotel and pool areas, RV park, golf course, back of house, and other non-gaming areas. This includes but is not limited to basic plumbing, flooring, upholstery, carpentry, painting, etc. Reports potential issues and/or concerns to Manager as needed. - Responds to guest repair requests as dispatched and accurately maintains parts/equipment inventory. Reports and escalates potential issues and/or concerns to Manager as needed. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Assists with ordering parts for maintenance projects as needed.- Completes checklists of physical condition of hotel and RV park sites prior to and after guest occupancy. Reports all maintenance issues and concerns that may be identified while performing daily duties to manager on duty as needed.- Ensures resort operations areas are presentable and guest ready at all times. Assists resort operations departments with debris pick up as needed.- Assists Facilities department with back of house and non-gaming maintenance tasks as needed. This includes but not limited to basic plumbing, flooring, upholstery, carpentry, painting, etc. Reports potential issues and/or concerns to Manager as needed. - Assists with all resort operations maintenance and construction projects and suggests best practice for using in-house resources or outside vendors as needed. - Responsible for maintaining shop area, spare parts area, storage area, inventory materials, equipment and associated parts related to the department.- Follows all company, safety, and security procedures. Reports any maintenance problems, safety hazards, accidents, or injuries to Manager. - Assists EVS, Facilities, Golf Operations, Housekeeping, and Hotel department as needed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and beverage servers (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, and Beverage Supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional and responsive customer service to culinary team members and buffet/ restaurant guests. Greets, and makes welcome, each guest approaching their station- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)- Prepares food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards- Slice, dice, chop and prepare raw products- Carve meats, portion food on serving plates, add gravies and sauces, and garnish plates as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Provides personalized service and uses guests’ names when possible- Knows and promotes current casino events and programs and can give guests directions to all casino areas
- Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures- Resolves service issues according to the service recovery toolbox- Recognizes Diamond and Platinum players and ensures they receive the appropriate service- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions
- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Recognizes Diamond and Platinum players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service - Resolves service issues according to the service recovery toolbox. - Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
- Greets and welcomes each guest seated in assigned station. - Handles guest experience from start to finish using knowledge of food and beverage service standards.- Learn all about our incredible wine selection and scratch menu items! - Ensures accurate entry of orders and delivery to guests.
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Responsible for Assisting the Executive Chef in creating menus for restaurant outlets, banquets, and special events. - Recruit, train and upgrade staff maintaining proper staffing guidelines, within budgeted parameters while scheduling to meet the demands of business. - Control portion size; minimize waste and present menu items according to specifications. - Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and state and local regulations. - Prepare weekly schedules and control labor. - Educate, train, and manage cooks to follow company policies and standards. - Maintain positive guest relations. - Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food. - Perform all culinary job functions within immediate area when necessary. - Attend weekly chef's meetings and monthly kitchen staff meetings to keep staff updated and informed on current activities, projects and special events of Hollywood Slots. - Assist Executive Chef and Executive Steward in overseeing stewarding department cleanliness, organization and sanitation. - Keep current with food industry trends as well as new products available on the market. - Conduct daily walk through of kitchen areas, food storeroom, dry good storage and refrigerated storage to ensure proper rotation, storage and utilization of products. - Assist in establishing team and individual performance consistency by adhering to company policies and procedures. Demonstrate abilities to meet performance expectations with Communications,- Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and- Responsible Gaming/Business Ethics.- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. - Supervisory responsibility over all Culinary Operations. - Has direct supervision over 45 employees & indirect supervision over 75 employees- Other duties may be assigned
- Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Properly records all transactions in the Point-of-Sale system. - Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions. - Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Unpacks, stocks, and prices all merchandise in the shop as needed. - Assists in stocking and recording stock for all vending machines. - Straightens, dusts, and organizes shop when there are no guests present. - Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing and adhering to all policies and procedures in the shop. - Adheres to all regulatory, departmental, and company policies and procedures. - Completes physical inventory each month. - Merchandises products and new arrivals. - Repacks merchandise as seasons change, accurately recording merchandise as it is packed. - Maintains knowledge of property events, activities, and amenities to ensure personalized guest service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Complete daily Audits and associated checklists for the following Audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots- Maintain slot accounting system- Track and report variances related to the areas in which the Audit was performed- Track numerically controlled forms as directed- Complete Audit Finding Reports on all deviations from procedures and/or iC’s found in daily Audits- Maintain Credit card terminal reports and statements - Report and maintain daily revenues from all outlets - Complete Complimentary Allocation - Process advance payments for Banquet events - Maintain Micros reports - Maintain all inventory accounts - Prepare and submit monthly journal entries - Assist in maintaining compliance with the internal Control System - Perform other projects and duties, as assigned- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Perform any reasonable request made by your supervisor or any management personnel
- Responsible for providing guidance and daily supervision to staff in the Revenue Audit department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Fulfills the duties of a revenue auditor. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws. - Execute procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance sheet accounts, and produce various revenue reports and statistical analysis. - Complete financial spreadsheets and updates information on a regular basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for the accurate and timely completion of an assigned revenue audit. Forwards completed information for subsequent review and entry and assists in the completion of other audit- Verify, allocate, and post details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room, slot floor, food & beverage, programs, valet parking, lottery and retail- Reconcile and balance tapes and records to daily cash counts and summarize details in computer files- Compile reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation- Establish and maintain files of appropriate reports, records or other information relevant to the department- Prepare and distribute audit exception notices for irregularities and errors discovered during the audit on a timely basis- Complete and forward daily revenue reports for all audited areas to supervisory staff for review and subsequent distribution on a timely basis
