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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various...
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Greets guests and shines shoes while providing excellent customer service. Offers assistance and / or instruction in the use of Baber Shop. Completes...
- Provides preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Active team member in all aspects of the Facilities Department., including but not limited to, painting, cleaning, preventative maintenance, filter changes, moving material. This work will be performed inside and outside of the Facility. - Troubleshoot all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to perform electrical, HVAC, plumbing or carpentry if requested by a member of management. - Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all...
- Responsibilities:- Supervise staff and manage daily operations during assigned shifts in the Slots department.- Support, administer, and manage operational goals, monitoring performance and profit objectives.- Coordinate scheduling with the manager, addressing any concerns to ensure guest satisfaction.- Assist in the budget process by providing recommendations and supporting compliance with departmental budget initiatives; report budget concerns to the manager.- Promote and demonstrate superior customer service in line with department and company standards and programs; ensure team members adhere to customer service standards and address issues as they arise.- Authorize and verify jackpot payments, when applicable, following established procedures.- Collaborate with the...
The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer...
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Attendant position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple Ci/CO/TOTi jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold...
A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
- Promote and maintain good customer services.- Vending Machine or Vehicle Diagnostic Experience a good fit.- Troubleshoot and repair any and all related equipment, including all circuit boards, with proper training.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the...
- Handles proper preventative maintenance of all slot machines, including cleaning, vacuuming, and other duties as required in accordance with gaming regulations.- Supports the Slot department in handling secondary duties in the Technical Shop, Warehouse, up to and including filing or machine maintenance.- When necessary, assist with movements: dismantling, installing, labeling, moving, lifting, lowering, building, and all other actions that are necessary to complete movements of slot machines.- Notify Slot Tech Leadership when inventory of parts, cleaning supplies and other necessary tools that are required to effectively complete PMs are low.- Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), as well as the property’s internal...
- Responsible for supervising and managing staff in the Slots department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. ...
- Responsible for supervising staff and the overall daily management of the Slots department. Develops, implements, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise....
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Formulates, directs, and participates in the development and implementation of goals and objectives for the Slot department.- Analyzes the performance of the electronic gaming devices; investigates problem areas and implements corrective action.- Reviews slot machine performance and departmental goals to determine conversion schedules.- Successfully manages and motivates team members to accomplish company objectives.- Investigates new technology and methods to improve revenue.- Researches and recommends vendors for the purchase of new gaming devices.- Assists in formulating, developing, and...
When a Slot Rep This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. When acting in the capacity of the Slot Rep, all essential duties and responsibilities of that position will be assumed by the team member. - Makes change for guests as requested. - Counts change wallet at start and end of shift. - Pays out jackpots to winning guests and completes required logs. - Completes necessary tax forms for qualifying jackpots. - Performs minor repairs on slot machines. - Exercises good judgment in performing routine maintenance on slot machines. - Checks and replenishes TiTO tickets as necessary. - Maintains excellent Guest Service while...
This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. -- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of...
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. -...
- Responsible for supervising and managing staff in the Slots department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
SUMMARY: Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming. - Assist floor supervisors with malfunctions and answer floor calls. - Answer floor calls excluding...
Repair, maintain and monitor all electronic gaming devices and equipment. Perform board level electronics repair on monitors, CPUs, power supplies, and other electronic components. Execute slot projects. Provide amazing guest service. Essential Functions - Maintain a positive and outgoing attitude at all times. - Provide amazing guest service. - Move, convert, clean and maintain machines on casino floor. - Troubleshoot and repair machines on casino floor. - Responsible for repair of Slot peripheral systems. - Provide hands-on training to other slot personnel on all gaming devices and related tracking systems. - Repair all monitors, MPU Boards, i/O boards, power supplies, button panels, and driver boards. - Repair and rebuild all mechanical and electronic slot game components. -...
Provide amazing guest service. Cleaning and preventive maintenance of slot machines and other equipment as necessary. Assist with troubleshooting, repair, maintenance and monitoring of all electronic gaming devices and equipment. Assist with conversions and moves. Parts running. Essential Functions - Provide amazing guest service. - Maintain a positive and professional attitude at all times. - Assist with repairs, rebuilding of games, and hands on training of all gaming devices and related systems. - Conduct preventive maintenance and cleaning of slot machines and other equipment. - Advise and assist Slot Techs and fellow Trainees. - interact with slot Techs regarding day to day operations of all equipment. - Do runs from casino floor to shop and back for parts as necessary. - Ensure...
