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- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all - Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions- Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Restaurant Bartender, you will:Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)| Shift: Varies between 2:00 pm- 10:00 pm- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. -...
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What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Bartender, you will,Shift: Varies- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to casino guests and...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
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Reports to: Food & Beverage SupervisorPrimary Purpose: Assists Wait Staff in providing service to customers. Stocks, removes, and resets dishes, glassware, flatware, table linens and other related restaurant supplies.Responsibilities:- Removes soiled or unused dishes, glassware, flatware, table linens or other related restaurant supplies from customers' tables.- Resets tables as necessary.- Stocks dining areas and assists with table settings.- Serves beverages, refills water, coffee and tea as needed.- Maintains cleanliness and sanitation of dining room areas- Performs other duties as assigned.
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The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaurant Host/Cashier you will,Shift: Varies- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in...
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Reports to: Restaurant ManagerPrimary Purpose: Supervise operation of dining area and seat guests. Repsonsibilities: - Greets guests upon arrival and determines appropriate seating location including special requests.- Maintains the computerized guest reservation system.- Monitors daily operation and adjusts staff as necessary.- Solicits feed back from customers on service and food.- Perform other duties as assigned.
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- $13/hour + tips- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open...
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Reports to: Restaurant ManagerPrimary Purpose: Responsible for providing food and beverage service to customers in the Winner's Circle Restaurant or Jockey Club. Responsibilities: - Prepare table settings and side stations in assigned area prior lo opening.- Greet customers, present menus, inform customers of daily specials or buffet offerings, make suggestions, answer questions and take beverage orders.- Process food and beverage orders In POS system.- Pick up and serve beverage orders from service bar to customers properly and in a timely manner.- Close out guest checks and collect payment from customer.- Process vouchers for credit cards and make change for cash transactions.- Assist bus staff with stocking, removing and resetting dishes, glassware, flatware, table...
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- Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal- Know features and benefits of merchandise in the retail shop (Amazon “Walk Out”), GT Café (Team Member Dining Room) and be familiar with merchandise offerings in all other outlets - Follow policies and procedures that affect inventory control (rotate product, putting stock away, maintaining inventory loss log and other duties as necessary)- Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services
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- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- Use proper sales techniques to achieve sales goals and contribute to the profitability of retail outlet. - Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal. - Know features and benefits of merchandise in the retail shop and be familiar with merchandise offerings in all other outlets. - Follow policies and procedures that affect inventory control. - Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services. - Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.
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Conducts daily revenue accounting audits including cash audits and other related reports.- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Comply with established/mandated deadlines.- Complete efficient & accurate data entry.- Effectively respond to supervisor’s requests.- Comply with company policies, all state and federal regulations; and internal controls as it relates to this position.- Conducts daily revenue accounting audits including cash audits and other related reports.- Verify and record revenue through varies means including receipts, reports, inter-departmental paperwork, etc.- Conduct Title 31 audits.- Employees may be required to perform duties outside of their normal job description...
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Conducts daily revenue accounting audits including cash audits and other related reports.- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Comply with established/mandated deadlines.- Complete efficient & accurate data entry.- Effectively respond to supervisor’s requests.- Comply with company policies, all state and federal regulations; and internal controls as it relates to this position.- Conducts daily revenue accounting audits including cash audits and other related reports.- Verify and record revenue through varies means including receipts, reports, inter-departmental paperwork, etc.- Conduct Title 31 audits.- Employees may be required to perform duties outside of their normal job description...
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- Review and reconcile soft count paperwork - - Review and reconcile hard count paperwork - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. - - Records mechanical meters on sample basis - - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies - - Responsible for obtaining the work from the various accounting boxes through out the casino. - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. Supervisory Responsibilities This job has no supervisory responsibilities.
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- Audit daily casino and non-casino revenues- Prepare daily managerial reports- Prepare exception reports for variance and/or non-compliance with Gaming Regulations- Maintain individual audit spreadsheets, logs, and exception reports- Complete special monthly projects, as needed- Perform other job-related duties as assigned- Responsible for auditing casino and non-casino revenues, preparing reports daily and maintaining files for PGCB.- Reports directly to the Revenue Audit Manager- Interacts with all other departments
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines. - Complete daily auditing, processing and recording of revenue and expenses and ensure that all work is completed on time for multiple properties. - Monitor compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable policies and laws, including MICS and SOX. - Ensure procedural policies for audits, research variances, make corrections or revisions as needed, and cooperate with internal and external auditors as needed. - Complete journal entries, reconcile balance...