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Calling all "Customer Service Superstars!" - over the past 12 weeks, this position has averaged an additional $72.50 per hour, in tips/tokes/gratuities! - Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and...
Calling all "Customer Service Superstars!" - over the past 12 weeks, this position has averaged an additional $72.50 per hour, in tips/tokes/gratuities! - Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and...
A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Assist Director with all aspects of performance management of department personnel, analysis, planning, directing, staffing and cost control.- Responsible for all aspects of guest relations and the quality of experience that VLT Team Members deliver.- Accountable for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management...
- Handles proper preventative maintenance of all slot machines, including cleaning, vacuuming, and other duties as required in accordance with gaming regulations.- Supports the Slot department in handling secondary duties in the Technical Shop, Warehouse, up to and including filing or machine maintenance.- When necessary, assist with movements: dismantling, installing, labeling, moving, lifting, lowering, building, and all other actions that are necessary to complete movements of slot machines.- Notify Slot Tech Leadership when inventory of parts, cleaning supplies and other necessary tools that are required to effectively complete PMs are low.- Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), as well as the property’s internal...
- Schedule: Open Availability; hours depend on business needs. Expect working days on weekends. Responsible for circulating through an assigned area of the casino floor along with other team members to monitor guest service; handle all guest questions, problems, and requests in order to assist in reaching profitability, guest satisfacation, workforce strength, and compliance goals. - Ensure all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Slot Player's Club and assist in...
SUMMARY: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Handle jackpot requests and transactions. - Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions. - Count and verify change bank amounts. - Take orders and serve non-alcoholic drinks to customers on the casino floor. -...
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. -...
SUMMARY: Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with. - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts. - Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming. - Assist floor supervisors with malfunctions and answer floor calls. - Answer floor calls excluding...
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. -...
- Responsible for supervising and managing staff in the Slots department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for...
The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Monitor electronic gaming device activities for adherence to established...
Provide amazing guest service. Cleaning and preventive maintenance of slot machines and other equipment as necessary. Assist with troubleshooting, repair, maintenance and monitoring of all electronic gaming devices and equipment. Assist with conversions and moves. Parts running. Essential Functions - Provide amazing guest service. - Maintain a positive and professional attitude at all times. - Assist with repairs, rebuilding of games, and hands on training of all gaming devices and related systems. - Conduct preventive maintenance and cleaning of slot machines and other equipment. - Advise and assist Slot Techs and fellow Trainees. - interact with slot Techs regarding day to day operations of all equipment. - Do runs from casino floor to shop and back for parts as necessary. - Ensure...
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Performs all other related and compatible duties as assigned
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor's requests in all areas of customer interaction and customer concerns. Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Performs preventative maintenance: cleans, inspects, adjusts, and tests various machine parts.- Performs floor maintenance: troubleshoots and repairs machine malfunctions and ATi Oasis system problems as they occur during gaming. Assists Floor Supervisors with malfunctions and answers floor calls. - Performs machine conversions: installs kits in machine cabinet and computer processor board, and verifies pay table and...
The Slot Technician performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. ESSENTIAL RESPONSIBILITIES - Performs slot machine installations, relocations, and conversions- Performs routine maintenance and upgrades to electronic gaming devices- Attends departmental and company meetings as required
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and...
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Diagnoses and repair all technical problems associated with slot machines and related equipment.- Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications.- Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system.- Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play.- Generates computer reports relating to slot performance and maintenance, as required.- Assists with guest service problems and inquiries.- Serves in the capacity of a traveling VGT Technician or Service Technician, as needed.- Provides professional representation at internal and external meetings and events.-...
