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The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.- Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests.- Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.- Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly. - Ensures all guest area is stocked with towels and supplies.- Performs other job-related duties as assigned
As a Line Cook, you will:Shift: 12:00PM to 10:00PM or 2:00PM to 12:00AM Pay: $14.50 to $18.00 per hour - Prepare all food items according to standard recipes and menus to ensure consistency and quality of product to guests. - Prep, cook and plate all food for the outlet.- Perform all assigned prep work and replenish/restock work station with supplies. - Maintain working knowledge of kitchen equipment including a broiler, steamer, grill, fryer, etc. - Communicates as needed with Lead Cook and Sous Chefs.
As a Line Cook , you will:Shift: 2:00pm -11:30pm -- Wage $16.00/hr- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef. Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. s.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Leads completion of daily tasks within the department or work unit.
General Accountabilities: - Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Attends departmental orientation prior to beginning work in the department.- Familiarity with Asian cuisine, to include, Vietnamese, Szechuan, Cantonese, Laotian, Thai, and other Asian inspired cuisine.- Able to work in a Wok and a fast-paced a la carte kitchen environment.- Creates a positive guest employee experience. Smiles and is helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food as requested by the Sous Chef.- Conducts self in a highly professional manner at all times.- Communicates with Stewards on all equipment cleaning needs.- Handles any special request made by the Sous Chef or external guest.- Maintains Margaritaville Casino’s food quality specifications as determined by the standard recipe.- Maintains a waste-free department by controlling production and utilizing returned food. - Responsible for the cleanliness of immediate work area and the process walk-in cooler.- Completes attendance of Serv-Safe class if offered.- Cuts, dices, and chops various food products.- Using recipes, creates soups, sauces, and stocks.- Be aware of rotation and sanitation guidelines.- Organizes and cleans coolers, storerooms, and freezers as necessary.- Prepares baked, grilled, heated, steamed, and fried items.- Ability to grill items to specific temperatures.- Ability to sauté items and create pan sauce.- Ability to help fellow employees accomplish their goals when possible.- Attends all mandatory classes and meetings as scheduled.- Ability to follow all recipes and plating pictures without deviation unless requested by the guest.- Portion controls various items using scales and other dry and wet measuring techniques.
As a Locksmith, you will:Shift: varies -- up to 23.00/hr - Insuring operation of existing lock systems by the means of preventative maintenance, keeping stock of parts and tools for locks, records of key pinning profiles, and distribution of keys. - Work independently on projects including replacement of high wear items and parts as well as new installations.- Ability to install both mechanical and electronic means of locks and access- Ability to work with vendors and other departments when necessary while keeping strict attention to detail and understand the importance of property security.- Operate specialty equipment like duplication machines and code cutting machines.- Making access codes, master pinning combinations, and cross reference them to make sure they do not cross operate another lock or door. All created combinations must be documented.- The ability to use a pick set and other locksmith specific tools to free locks with no keys- Be able to create and setup low voltage circuits for automated locking, remote locking, and card or RFID access systems. This includes working knowledge of relays, power transformers, and solenoids and how to make them work together. - The ability to install, program, and create reports on the Kaba Saflok, Oracode, and Ilco access systems.- Knowledge to trade specific means of key creations like the smoke method and key blank hand filing.- Be able to use a caliper to make sure pins are set to correct depth in their cylinders and housings. - Performs routine maintenance of locks and locksets and create area of work schedules based on amount of usage and priority of the area to be kept secure. - Be able to assist on other calls and attend to emergency situations when the need arises. - Maintains a safe and clean working environment following all safety protocol.
As a Loss prevention Surveillance Officer, you will:Shift: 7:00AM to 3:00pm, Pay: $17.00 per hour 3:00pm to 11:00pm 11:00pm to 7:00am - Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes. - Completes daily activity report and notes any pertinent facts. - Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.
As a Lounge Server, you will:Shift: Wednesday-Sunday 3:30pm -9:30pm wage: $12.50 plus tips - Serve food and drink to guests; bartending skills a plus!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- -Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
As a Customer Service Representative, you will:Shift: 3:30PM-12:00AM and 3:00PM-11:30PM Pay: Starting at $15.50 - Adheres to all departmental and property policies and procedures regarding guest service standards.- Oversees performance of mychoice Representatives to ensure adherence to departmental policies and achievement of departmental goals.- Assists in training new mychoice Representatives.- Encourages customers to use the mychoice card, explaining the advantages of the card, as well as promoting the usage.- Helps coordinate mychoice promotions and assists with marketing promotions and special events as needed.- Reports and completes documentation as requested.- Performs all duties of a mychoice Representative as needed or required.- Maintains courteous and outgoing attitude with both in-house and public contacts.- Performs all other related and compatible duties as assigned.- Maintain strict confidentiality in all company matters.
As a Marquee Host, you will:Shift: 8 hour shift between 12:00p - 12:30a -- UP TO 18.00 - Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Encourages guest visitation through written correspondence and telemarketing. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides professional representation at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
MAJOR JOB DUTiES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may i?” - Adheres to the 1/3/5 rule. One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and check back every five minutes with eye contact or words. - Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons with cocktail napkin. - Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions. - Asks politely for the identification of any customer who appears to be under the age of 30. - Clears tables and straightens all guest areas after each beverage is served. Places a fresh cocktail napkin down each time and continually caps ashtrays and replaces with clean ashtray. - Upsells and suggestively sells menu items, specials and beverages at all times. - Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.” - Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces guest limit regulations in a firm and courteous manner. - Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards. - Must provide courteous and friendly service to all guests and staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Manage and monitor inventory levels and balance the kiosks for a specific shift - Receive checks and complete deposits manually or electronically to outside banking institution - Execute requirements for verification and transfer of drops from the soft count room - Receive and process unclaimed jackpots in accordance with ICS, State and Federal requirements - Runs reports and verification information for patron credit line requests in accordance with directive of the property Credit Committee and PGCB regulations - Receive and account for all inventory items - Review inventory items received for accuracy and completeness - Communicate status of fluctuating cash levels to appropriate management - Functions as the marker banker. Maintains original and redemption copies to counter checks. - May function as a Player Services Cage Cashier or Count Team Member as necessary. However, may not function as a Player Services Cage Cashier, Count Team Member and Main Bank Cashier within the same shift or a single gaming day.
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
As a Main Bank Cashier, you will:Shift: Swing or Grave -- 18.00/hr + TIP ($1.50 - $2.50 per hour)- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures. - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.
Hollywood Casino Kansas Speedway is currently looking for a Main Banker to join the team. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Responsible for accurate accountability of the Cashier and Player Services department activity. - Responsible for accurately completing and updating electronic MTL/NiL and chip bank. - Conduct transactions within the department and other departments as needed. - Perform Player Services Cashier duties as needed. - Understand department objectives, standards, and guidelines. - Be knowledgeable and comply with Title 31 regulations. - Possess thorough knowledge of casino policies for all cashier areas. - Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork. - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers. - Process table fills and credits. - Prepare and process exchanges. - Compile information, complete and submit reports as needed. - Meet department uniform, appearance and grooming requirements. - Answers phone calls with proper phone etiquette - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity.- Performs in a pleasant, efficient, an honest manner at all times.- Responsible for accurately completing and updating electronic MTL/MIL; Ensures accuracy and compliance with E-MTL/MIL paperwork and entry - Verification of front-line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conducts transactions with other departments as needed, in the absence of Supervisor or above.- Performs Cashier duties as needed.- Understands department objectives, standards, and guidelines.- Knowledgeable of department policies for all cashier areas.- Maintains security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork.- Observes and verifies funds received and disbursed to other departments, guests and transactions between cashiers.- Verifies all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/audit.- Must be willing to assist in any cashiering areas as needed and instructed to do so by the Supervisor on duty.- Accurately process Fast Cash Ticket Redemption and end of shift process.- Has thorough knowledge of the paid in/out guidelines.- Works with Vault to ensure timely process of buys.- Balances shift cage paperwork for VLT, Front Windows, and other miscellaneous departments.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
General Accountabilities: - Responsible for the safe and efficient operation of the Main Bank, including daily operation, maintenance, and protection of the Casino Bankroll. - Counts and verifies funs in the Main Bank and Marker Bank.- Receives and verifies currency, coin, tokes, and tickets to and from the service windows and front windows.- Prepares and releases impressed funds to cashier and revenue area.- Other duties as assigned.
