- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging.- Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation specifically including, but not limited to the Vault Entry Log, Cashier Turn-in or Exchange Slips, Vault Count Sheet, Main Bank Summary, Vault Accountability, Drop Summary Reports, and reports required to reconcile self-redemption machines. - Understands and efficiently operates all machines used in the course of business including computers or other information systems, software, and hardware. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Compiles information, completes, and submits reports as needed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Maintains a neat, safe, and organized work area. - Observes and follows all company safety rules and regulations.- Implements and maintains a working knowledge of the property’s System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - Performs all related and compatible duties as assigned. - Maintains strict confidentiality in all company matters. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Ensures compliance with iGC regulations, internal Control Procedures, and company and departmental SOPs at all times. - Responsible for maintaining adequate levels of coin/currency in assigned area at all times; fills all currency cassettes. - Assures that all windows are adequately stocked with necessary supplies. - Ensures adherence to all key control procedures. - Verifies that coin shipments and currency deposits are prepared accurately and timely. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job related paperwork as approved in our internal Control Submission. - Participates in and attends meeting as requested. - Completes Currency Transaction Reports as required by law. - Conducts verifications to ensure the accuracy of transaction being paid. - Ensures that all equipment is in good working order. - Participates in the exchange of chips with other casinos as necessary. - Participates in the training process of future banker candidates. - Responsible for all NRT kiosks in relation to maintenance, reconciliation, and monitoring of inventory levels, and participates in emptying and filling during the shift or at the end of the gaming date. - Assists patrons with customer transaction disputes.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops. - Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Plans layout, installs, troubleshoot and repairs wiring, electrical fixtures, apparatus, and control equipment.- Plans new or modified installations to minimize waste materials, provide access for future maintenance, and avoid unsightly, hazardous, and unreliable wiring, consistent with specifications and local electrical codes.- Prepares sketches showing location of wiring and equipment or follows diagrams or blueprints, ensuring that concealed wiring is installed before completion of future walls, ceilings, and flooring.Measures, cuts, bends, threads, assembles, and installs electrical conduit.- Pulls wiring through conduit.- Splices wires by stripping insulation from terminal leads, twisting or soldering wires together, and applying tape or terminal caps.- Connects wiring to lighting fixtures and power equipment.- Installs control and distribution apparatus such as switches, relays and circuit breaker panels.- Connects power cables to equipment, such as electric range or motor, and installs grounding leads.- Tests continuity of circuit to ensure electrical compatibility and safety of components with testing instruments such as ohmmeter, battery and buzzer, and oscilloscope.- Observes functioning of installed equipment or system to detect hazards and need for adjustments, relocation, or replacement.- Repairs faulty equipment or systems including circuits, circuit protection devices, lights, outlets, motors, etc. - Has a working knowledge of transformers, generators, and switchgear. - Responsible for the installation of new circuits/equipment. - Initiates requisitions for materials and supplies; prepares reports and maintains records of repairs. - Responsible for all repairs to existing circuits/equipment. - Works with electrical contractors to ensure proper completion of all major electrical projects. - Maintains knowledge of current electrical codes, rules, regulations, and requirements. - Prepares and maintains accurate records, files, and reports. - Knows and understands company and departmental organizational structure, and adheres to all policies, procedures, rules, and regulations. - Other duties as assigned.
- Deliver internal and external guest service in accordance with company service standards.- Performs all duties in a polite, professional, and responsible manner.- Perform general maintenance including plumbing, electrical, carpentry, painting, and dry wall repairs.- Perform maintenance, troubleshooting, preventative maintenance and repairs as directed.- Complete ready repairs such as cabinet installations, restroom fixture repair, lighting fixture replacements etc.- Inspect and adjust property equipment as necessary.- Collaborate with other Facilities Team Members and Departments on tasks and projects.- Assist in the installation or relocation of equipment and property furniture.- Uses hand tools and power tools in making maintenance repairs.- Participates in general cleaning, painting, and repair work.- Perform exterior maintenance, snow removal and salting as necessary.- Attend departmental and company meetings.- Adheres to all safety procedures and keeps work area clean of debris.- Other duties as assigned.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Troubleshoot, diagnose, and repair a wide variety of equipment.- Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls.- Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action.- Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs.- Monitor boiler room equipment.- Assist in training departmental team members.- Install or assist in the installation or relocation of equipment.- Move furniture as directed.- Includes indoor and outdoor high/low cleaning responsibilities.- Operate snow plow and spread salt as needed.- Other duties as assigned. ADDITIONAL DUTIES/JOB DIMENSIONSRegular attendance in conformance with the standards, which may be established by Hollywood Casino from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to Hollywood Casino disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying-schedules to reflect the business needs of the property. Upon employment, all team members are required to fully comply with Hollywood Casino policies and procedures for the safe and efficient operation of company facilities. Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
Perform general maintenance within the facility which includes HVAC, Plumbing, electrical and preventive maintenanceHourly pay ranges from $17.43 to $25.43 per hour- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains HVACsystem, including repairing and cleaning units, changing filters, and lubricating parts. - Performs locksmith tasks including repairing locks, door handles, and door closures; installs new door hardware; cuts keys. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, hotel, pavilion, and other facilities.- Performs miscellaneous other maintenance tasks, including welding, painting, furniture repair, landscaping, small engine repair, etc. - Visually inspects and tests machinery and equipment. - Listens for unusual sounds from machines or equipment to detect malfunctions and discusses machine operation variations with supervisors or other maintenance workers to diagnose problems or repair machines.- Cleans and lubricates shafts, bearings, gears, and other parts of machinery.- Lays out, assembles, installs, and maintains pipe system and related hydraulic and pneumatic equipment. Repairs and replaces gauges, valves, pressure regulators, and related equipment. - Repairs and maintains physical structure of establishment. - Sets up and operates machine tools such as lathe, grinders, drills, and milling machines to repair or fabricate machine parts, fixtures, and tools.- Operates cutting torch or welding equipment to cut or spin metal parts. - Handles all general maintenance needs relating to landing and off-site offices. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge. Be able to suggest and present wine tableside.- Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, dissatisfied guest and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
- Estimate and order liquors, wines, or other beverages and supplies.- Responsible for developing, costing, and maintaining wine and spirits menu.- Adjust customers complaints concerning service, food, and beverage. - Inspect and observe workers and patrons to ensure compliance with health and safety codes.- Conduct inspections of all side stations and floor conditions for proper service standards.- Must adhere to concessions and beverage policies.- Maintain budgeted beverage cost.- Coordinate activities of workers engaged in selling alcoholic beverages for consumption.- Schedule employees for work at all bars, concessions, and catering functions.
- Responsible for supervising and managing staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels. Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction. Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
- Effectively and efficiently schedule the Slot Attendants and Slot Assistant Managers based on business needs.- Manage the day-to-day operations of the Slot Operations and Slot Technical departments.- Ensures the highest level of guest service is being performed.- Ensure that all Employee Engagement initiatives are executed and monitored.- Direct the repair and maintenance of all slot machines, slot systems and related equipment.- Assist in the development and changes of slot floor plans.- Assist in the selection and placement of slot equipment.- Interview, select, and train all potential slot employees.- Maximize potential for revenue through monitoring of slot performance.- Ensure integrity and compliance of all policies and procedures.- Manage all slot projects to ensure deadlines are consistently met.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.- Essential Duties Relative to Performance Review- Provide professional representation at internal and external meetings and events.- Develop and lead a high-performance department to include at least one internal successor to the Manager of Slot Operations.- Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests.- Reward, recognize, coach and counsel department employees.- Maintain accurate and timely documentation of employee performance and department incidents.- Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, Integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management.- Ensure interactions with internal and external guests follow the guidelines of the customer service program.- Adhere to all Corporate and local policies, procedures, and operating guidelines.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business EthicCarries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.- Supervisory responsibility for the Slot Department.- Supervise 5-8 employees directly.- Supervise up to 50 employees indirectly.
As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new mychoice Club card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and procedures for each promotion. - Issues appropriate prizes to guests. - Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events. - Maintains a detailed knowledge of all promotions and special events in order to effectively explain policies and procedures to customers.- Introduces the mychoice cards to new players and replaces lost cards for our guests. - Accurately enters new customer accounts and makes updates to accounts when necessary.- Promotes Rewards program and meets monthly goals set. Promotes Rewards App and encourages guest to download. - Builds relationships with customers to drive Rewards sign-ups along with email capture. Ensures initial customer contact is courteous, informative, and thorough. - Displays friendly, positive demeanor while collecting information to grow the Rewards database. - Provide support and troubleshoot guest concerns with our marketing technology (app, offers, kiosks, etc.). - Keeps guest information secure and verifies accuracy. - Provides customers with accurate information about the Rewards program and property as well as entertainment offered. - Perform other duties as assigned to support the efficient operation of the department.WORKING CONDITIONS/ESSENTIAL FUNCTIONS - Ability to use all equipment associated with the position, including player-tracking system, Microsoft applications and internal systems. - Due to the nature of the casino and hospitality industry, team members will be required to work varying schedules to reflect the business needs of the property including holidays and weekends. This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. Conform to all Louisiana Gaming Regulations and company policies if applicable. - Ability to effectively and efficiently move around all work areas.- Flexible to work varying shifts and time schedules.- This position operates in a working environment that is subject to varying levels of crowds, and noise, the severity of which depends upon customer volume.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES: This job may have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Identifies and develops personal relationships with new and first time guests.- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.- Promotes casino events via telemarketing and other communication.- Communicates constantly with Casino Operations and other team members.- Follows all safety rules.- Adheres to departmental quality standards.- Maintains compliance with the Missouri Gaming Commission rules and standards, the company's internal Controls, and Sarbanes-Oxley requirements.- Works within the guidelines established by the company.- Other duties as assigned.
- Responsible for managing the overall workflow of all marketing information and communications from the planning and creative teams to the internal teams and external guests to ensure accurate information is available to all stakeholders.- Develops direct marketing and in-house creative initiatives from concept to completion for marketing events, entertainment, promotions, and tournaments to coordinate with that of the calendar of events and departmental - Manages, develops, and updates the marketing calendar and coordinates all marketing program information for direct mail, digital, web, internal print, intranet, and electronic communications.- Manages direct marketing and in-house creative projects through effective allocation of resources, monitors workflow within shared services teams, and communicates with internal departments to ensure creative and production deadlines in a timely, quality, and cost-effective manner.- Acts as liaison with marketing sub-departments that produce events, promotions, direct marketing materials, social media content, entertainment, public relations, player's club programs, Human Resources, and advertising collateral to ensure accuracy and completion of all marketing messages and projects.- Writes, edits, proofreads, fact-checks, and reviews all marketing communications materials, electronic content, and web-based communications to ensure that all are accurate, clear, and complete; correct in terms of spelling, grammar, punctuation, and editorial style; and that they maintain a consistent tone and voice.- Writes, recommends, revises, or modifies copy to clarify meaning and to conform to brand style guidelines and/or editorial policy.- Must be knowledgeable of marketing, editorial and advertising concepts as well as print layout and creative design. Reviews and recommends creative design.- Possess the ability to work independently with vendors to quote, negotiate and purchase specialty - Possess the ability to effectively communicate with all levels of employees, different departments, as well as outside contacts and guests. Attends and assists with special events and promotions as needed.- Supports the efforts and projects of the VP of Marketing, Promotions & Events Manager and/or Marketing Manager as requested.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors.- Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately.- Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property.- Participates at events, parties, and promotions as directed.- Ensures effective communication to all Marketing divisions in order to maintain a constant flow of information.- Inputs and follows up on procurement system requests for all Marketing purchases (such as collateral materials, promotional supplies, direct mail printing and postage, business cards, office supplies, etc.).- Distributes sample promotional coupons, direct mail coupons, marketing calendars, etc., to Executive Offices and other departments as directed.- Tracks all departmental expenses and assists with financial reporting.- Compiles and prepares information fact sheets regarding monthly direct mail offers, promotions, host events, and all other Marketing activities and informs property managers, Marketing, and other affected departments in a timely manner.- Provides telephone support for event reservations and customer comment calls as needed.- Reviews tracking process and reports pertaining to property’s customer comment cards and letters; assists with responding to customer comment cards and letters as directed.- Assists with the Emceeing of drawings and promotions as needed.- Assists with the copywriting of direct mail pieces and the weekly property newsletter. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, social media, etc. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
