Click column header to sort
- Oversee all security operations. Includes security on the casino, landing areas, and in parking lots as well as off site facilities.- Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.- Provide work direction for security officers.- Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.- Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.- Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons. - Assist casino management in case of trouble at gaming tables.- Conduct required safety and emergency equipment checks...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
- Performs market analysis using historical data to forecast the market trends and determines market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Generates reports for departments for the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. - Analysis of other EBITDA generating projects, either by revenue driving initiatives or expense controls, culminating in actionable recommendations for Sr. Management.- Analyzes data to identify trends for use in forecasts and budgets.- Assists in developing and maintaining communication vehicles to...
Senior sports book representatives may only work in the capacity of a Sports Book Representative or fulfill the regulatory required duties of a supervisor (assistant sports book manager). When acting as a Sports Book Representative, this position will report to another Senior Sports Book Representative or Assistant Sports Book Manager. When acting as a Sports Book Representative, this position will not fulfill any duties of a supervisor responsibilities. A Senior Sports Book Representative may not be assigned to work as both a Sports Book Representative and fulfill the duties of a supervisor during the same shift and may only switch from a Sports Book Representative to Assistant Sports Book Manager or Assistant Sports Book Manager to Sports Book Representative once per shift. -...
This role is Remote. A Senior Staff Accountant provides financial support to various property operating departments including the property finance department in reporting accurate financial information, financial analysis, and special projects as assigned. This position will assist in the accurate and timely preparation of property financial statements in a centralized environment. Provide supervision, training, and guidance as needed to staff accountants. Maintain accounting records in accordance with General Accepted Accounting Principles (GAAP) and company policy. This position is remote. - Analyzes, reviews, and posts standard recurring journal entries that are prepared by a staff accountant. Communicates, coaches and recommend changes as needed for entries that are not...
- Protects the assets of Hollywood Casino St. Louis. - Responsible for room operations in the absence of the Surveillance Supervisor or Surveillance Lead.- Ensures accuracy of all daily reports and log books. - Observes and reports any irregularities.- Assists in the training/testing of new agents and ongoing training/testing for experienced agents. - Responsible for compliance with Missouri Gaming Commission rules and approved System of internal Controls. - Maintains compliance with and enforcement of Surveillance department rules. - Ensures other departments are in compliance with their individual operation procedures and internal Controls. - Performs the duties of a Surveillance Officer. - Takes responsibility with problems that may occur in the room (attitude...
- Greet and verbally acknowledge each guest promptly- Guide of guest's dining experience / ambassador of good will - Prepare restaurant and table for service - Manage their section and provide superb service following the service standards - Show enthusiasm towards guest and product - Help follow servers; maintain a team mentality - Accurate computer input of orders and delivery of food, wine and beverages - Reconcile checks, thank guest and invite them back - Clear and reset tables - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines - Stock side stations throughout the shift; Perform opening/closing side work
- Greets guests and verbally acknowledges each guest promptly.- Serves as an ambassador of an excellent guest dining experience.- Prepares restaurant and tables for service.- Responsible for a certain section(s) and provides superb service following the service standards.- Shows enthusiasm towards guest and products.- Helps follow servers; maintains a team mentality.- Accurate computer input of orders and delivery of food, wine and beverages.- Reconciles checks, thank guests and invites them back.- Clears and resets tables.- Maintains awareness of guest alcohol intake in accordance with RAMP guidelines.- Stocks side stations throughout the shift; Performs opening/closing side work.
The server is responsible for writing down each customer’s order, submitting it to the kitchen and bringing out the correct dishes and beverages to each diner. ESSENTIAL RESPONSIBILITIES - Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Communicate accurate detail of all menu items and preparation methods as necessary - Operating a POS system- Assists with overall room functions by performing duties that include cleaning, bussing, and resetting tables, menus, and rolling silverware as needed-...
- Assists in the preparation (i.e. set-up and break down) of banquet and special event functions.- Accomplishes all assigned services and tasks as directed.- Ensures that uniform is clean and presentable at all times.- Ensures that the work area is clean and safe at all times.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient...
Your Daily Responsibilities Include:- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables- Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed- Making coffee or tea as needed- Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing...
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
General Accountabilities: - Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. - Maintains dining ambiance with an enthusiastic attitude. - Transmits orders to bar and kitchen by recording guest choices and identifying guest special dietary needs and special requests. - Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, drink orders, and being alert to guest spills, and other special needs. - Obtains revenues by totaling charges, issuing bills,...
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
- Schedule: 7am to 3:00pm, Monday to Wednesday.- Travels to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers. - Responsible for performing minor resets of video gaming terminals. - Responsible for replenishing and servicing ticket redemption units and performing all duties as required for the route cash collection process. - This position is responsible for providing a high level of customer service to clients and employees and upholding company standards of customer service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Understands and adheres to all company standards, policies, and procedures. -...
