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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the MyChoice card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Responsible for supervising staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepare and stock all the daily sports sheets. - Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Maintains strict confidentiality in all departmental and company matters.- If trained, can assist in the Drop/Count when a team member is needed due to staffing.- Other job-related duties as requested.
- Responsible for providing guidance and daily supervision to staff in the department; supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs; ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership.- Reports any Marketing issues to manager.- Responds to guest inquiries and reports issues to manager for guest recovery.- Responsible for ensuring compliance with all regulatory policies and procedures within area of accountability; reports potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.- Performs all other related and compatible duties as assigned.Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines.- Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card.- Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned.- Maintain strict confidentiality in all company matters.
- Responsible for the accuracy, professional, and proficient manner of dealing a specific table game according to the Company’s policies and procedures and in compliance with gaming regulations. - Apply skill in dealing individual games in accordance with the company policies, procedures - Handle player transactions for "buy- ins,” "pay- offs", markers, etc. - Notify Games Supervisor of any irregularities in the play and/or transactions during the shift including, player disputes or any other relevant information - Adhere to appropriate gaming regulations, policies and procedures - Maintain game protection and control of the game being dealt - Maintain a professional, friend, prompt, accurate and courteous atmosphere when providing guest service - Attend meetings as scheduled - Other job-related duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a Credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same Performs all other related and compatible duties as assigned
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card placement- Responsible to know all rules of the different Poker games offered when dealing Poker- Perpetuate Hollywood Casino’s commitment towards quality guest service
- Responsible for the accuracy, professional, and proficient manner of dealing a specific table game according to the Company’s policies and procedures and in compliance with gaming regulations. - Apply skill in dealing individual games in accordance with the company policies, procedures - Handle player transactions for "buy- ins,” "pay- offs", markers, etc. - Notify Games Supervisor of any irregularities in the play and/or transactions during the shift including, player disputes or any other relevant information - Adhere to appropriate gaming regulations, policies and procedures - Maintain game protection and control of the game being dealt - Maintain a professional, friend, prompt, accurate and courteous atmosphere when providing guest service - Attend meetings as scheduled - Other job-related duties as assigned
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card placement- Responsible to know all rules of the different Poker games offered when dealing Poker- Perpetuate Hollywood Casino’s commitment towards quality guest service
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests.- Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables by verification of all cheque inventory.- Maintains strict confidentiality in all company matters.
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a Credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned
- Ability to deal Poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsors new dealers as needed in order to provide new hires with adequate on the job training.- Previous poker dealing experience and/or recognized equivalent training.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a Credit to the Company and encourages others to do the same.- Verify table game fill and credit transactions.- Assist with table game opening and closing procedures.- Engage with customers during the game to provide an excellent playing experience.- Explain aspects of various poker games to gaming patrons.- Ensure that all players are betting in the proper order and manner for the specific game.- Performs all other related and compatible duties as assigned.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience- Exchanges paper currency for playing chips- Deals all assigned games according to Boomtown's procedures in an orderly, accurate and speedy manner- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protects the integrity of the game through visual observation of all guests and game layout - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Responsible for maintaining a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Ability to deal Poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsors new dealers as needed in order to provide new hires with adequate on the job training.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
- Ability to deal poker in order to provide a courteous and entertaining experience- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Protects the integrity of the game through visual observation of all guests and game layout- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES- Supervise day to day operations of Poker Room.- Direct the Poker Dealers to accomplish the goals of the Poker area and Casino Operations department.- Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes. - Responsible for the integrity of daily operations.- Present oneself as a credit to Company and encourages others to do the same.- Provide feedback as appropriate to Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Poker Dealers in proper procedures of all aspects of poker operations.- Handle player service issues as needed.- Effectively manage game spread and staffing.- Protect the integrity of all poker games. - Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.- Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.- Effectively manage an impressment bank and perform cash/chip transactions accurately by following the department cash handling procedures. - Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Hollywood Casino Kansas Speedway is currently looking for a Dual Rate Poker Host to join the team. ESSENTIAL DUTIES AND RESPONSIBILITIES DEALER ROLE- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats.- Present oneself as a credit to the Company and encourages others to do the same.- Performs accurate chip transactions.- Observe all customer bets.- Notify Poker Leadership immediately of any irregularities or any customer requests which are outside of a Poker Dealer's authority or knowledge.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies- Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned. HOST ROLE- - - Operate computerized and/or manual poker seating reservation system.- Assist in coordinating general requests from guests and players within the poker room with various departments, including basic host functions. - Assist in coordinating poker tournaments and other special events within the poker room.- Maintain familiarity with company activities and events and responds to customer inquiries.- Responsible for maintaining an impressed bank and ensuring the impressed bank is balanced at all times.- Perform daily chip transfers from the main bank to the poker bank.- Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner.- - - Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
As an Experienced Tournament Dealer, you will:Shift: Varies -- 6.00/hr minimum (based on MSPT knowledge) -- Averages $20 - $30/hr with toke- Ability to deal poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.
